Lexmark 496, 696, 896 manual Repeating defects appear on prints, Troubleshooting 345

Troubleshooting		345
Action	Yes	No
Step 6	Go to step 7.	The problem is solved.

aRedistribute the toner in the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

2Firmly shake the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

3Install the imaging unit, and then the cartridge.

bResend the print job.

Is the print still too light?
Step 7	Contact customer	The problem is solved.
Replace the imaging unit, and then resend the print job.	support.
Is the print still too light?

Repeating defects appear on prints

Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aReplace the imaging unit if the distance between the defects is equal to any of the following:

•47.8 mm (1.88 in.)

•96.8 mm (3.81 in.)

•28.5 mm (1.12 in.)

bResend the print job.

Do repeating defects still appear on prints?
Step 2	Contact customer	The problem is solved.
a Replace the fuser if the distance between the defects is equal to either	support.
of the following:
• 94.25 mm (3.71 in.)
• 95.2 mm (3.75 in.)
b Resend the print job.
Do repeating defects still appear on prints?