September
Users Guide
Contents
Printing 100
Loading paper and specialty media
Paper and specialty media guide
Mailing 120
Copying 108
Faxing 127
Scanning 152
Maintaining the printer 251
Saving money and the environment 241
Securing the printer 247
Clearing jams 272
Troubleshooting 300
Managing the printer 269
Index 385
368
Safety information
Safety information
Page
Finding information about the printer
Learning about the printer
Learning about the printer
What are you looking for? Find it here
Other countries and regions-See the printed
Selecting a location for the printer
Right side 15 cm 6 Front 39.4 cm 15.5 Left side Rear Top
Basic model
Printer configurations
Hardware option Alternative hardware option
Configured model
Understanding the basic functions of the scanner
Using the ADF
Using the ADF and scanner glass
Using the scanner glass
You can use the ADF or the scanner glass to scan documents
Understanding the printer control panel
Using the printer control panel
Understanding the printer control panel
Use
Understanding the home screen
Indicator light color and its corresponding printer status
Feature Description
Features
Arrows View a list of options Copy It Print a copy
Using the touch-screen buttons
Other touch-screen buttons
Finding the IP address of the printer
Setting up and using the home screen applications
Finding the IP address of the computer
For Windows users
Click Settings General Settings Home screen customization
Accessing the Embedded Web Server
Customizing the home screen
For Macintosh users
Understanding the different applications
Setting up Forms and Favorites
Activating the home screen applications
Finding information about the home screen applications
Click Settings Apps Apps Management Card Copy
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Setting up Multi Send
Using MyShortcut
Click Settings Apps Apps Management Multi Send
Setting up Scan to Network
Click Settings Apps Apps Management Scan to Network
UseTo
Click Settings Remote Operator Panel Settings
Exporting and importing a configuration
Setting up Remote Operator Panel
Click Submit
Available internal options
Additional printer setup
Installing internal options
Accessing the controller board
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Page
Additional printer setup Close the access cover
Installing a memory card
Page
Installing an optional card
Page
Installing an Internal Solutions Port
Page
Page
Page
Page
Installing a printer hard disk
Page
Page
Page
Page
Removing a printer hard disk
Page
Installing optional trays
Installing hardware options
Order of installation
Page
Page
Attaching cables
EXT port
Organizing cables
Setting up the printer software
Installing the printer software
Updating available options in the printer driver
Click Update Now ‑ Ask Printer
Open the printers folder
Windows
Installing the printer on an Ethernet network
Preparing to set up the printer on an Ethernet network
Networking
For Windows users
Select Ethernet connection, and then click Continue
For Macintosh users
AppleTalk select your printer Add
Preparing to set up the printer on a wireless network
Network/Ports Active NIC Auto Submit
Connecting the printer using the Wireless Setup Wizard
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
For Windows users
Setting up serial printing
Click Properties
Click Continue Finish
Printing a menu settings
Verifying printer setup
Printing a network setup
Reports Menu Settings
Configuring Universal paper settings
Setting the paper size and type
Loading paper and specialty media
Loading the 550‑sheet tray
Loading paper and specialty media
Page
JIS B5
Page
ABC
One ‑sided printing Two ‑sided printing
Page
Page
Loading the 2100‑sheet tray
Pull out the tray Adjust the width and length guides
Loading A5‑size paper
Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
Page
Page
ABC
Page
Pull down the multipurpose feeder door
Loading the multipurpose feeder
Loading paper and specialty media
Page
Page
One ‑sided printing Two ‑sided printing
RLT CEX E
Linking and unlinking trays
Linking and unlinking trays
Creating a custom name for a paper type
Using the Embedded Web Server
Using the printer control panel
Paper Menu Custom Types
Click Settings Paper Menu Custom Types
Assigning a custom paper type
Tips on using card stock
Using specialty media
Tips on using envelopes
Paper and specialty media guide
Source Printing Printable side Paper orientation
Tips on using labels
Tips on using letterhead
Paper guidelines
Tips on using transparencies
Paper characteristics
Fiber content
Using recycled paper and other office papers
Selecting paper
Selecting preprinted forms and letterhead
Unacceptable paper examples
Paper sizes supported by the printer
Supported paper sizes, types, and weights
Storing paper
Printer engine supports 60-176‑g/m216-47‑lb paper weights
Paper types and weights supported by the printer
Paper type 550 ‑sheet tray 2100 ‑sheet Multipurpose Duplex
Supported paper sizes
Tray Feeder
Executive Letter Legal Folio Oficio Statement Universal
Supported paper types and weights
Light paper
Colored paper
Heavy paper
Rough/cotton
Printing
Adjusting toner darkness
Printing forms and a document
Printing forms
Adjust the toner darkness, and then click Submit
Click Settings Print Settings Quality Menu Toner Darkness
Settings Print Settings Quality Menu Toner Darkness
Adjust the setting, and then touch Submit
Printing 102
Printing from a flash drive
Printing from a flash drive
Recommended flash drives File type
Supported flash drives and file types
Printing 103
Storing print jobs in the printer
Printing confidential and other held jobs
Printing confidential and other held jobs
Printing 104
Modifying confidential print settings
Printing information pages
Canceling a print job
Printing 107
Copying
Copying using the ADF
Making copies
Making a quick copy
Copying photos
Copying using the scanner glass
Copying on specialty media
Copying on transparencies
Copying on letterhead
Creating a copy shortcut using the printer control panel
Making copies using paper from a selected tray
Customizing copy settings
Copying to a different size
Copying different paper sizes
Example 2 Copying on a single paper size
Copying on both sides of the paper duplexing
Copy to Auto Size Match Copy It
Copy to Letter Copy It
Reducing or enlarging copies
Adjusting copy quality
Collated Not collated
Collating copies
Placing separator sheets between copies
Creating a custom copy job
Copying multiple pages onto a single sheet
Copy Advanced Options Separator Sheets
Between Copies Between Jobs Between Pages Off
Placing an overlay message on each
Placing information on copies
Placing a header or footer on pages
Canceling a copy job while pages are being printed
Canceling a copy job
Understanding the copy options
Copy from
Scale
Content
Darkness
Sides Duplex
Save As Shortcut
Using the advanced options
Setting up the e-mail function
Setting up the printer to e-mail
Configuring e‑mail settings
Click Settings E-mail/FTP Settings E-mail Settings
Creating an e-mail shortcut using the printer control panel
Creating an e-mail shortcut using the Embedded Web Server
Click Settings
Creating an e-mail shortcut
Sending an e‑mail using a shortcut number
Sending an e-mail using the printer control panel
Mailing a document
Mailing 122
Sending an e‑mail using the address book
Customizing e-mail settings
Adding e-mail subject and message information
Changing the output file type
Understanding the e-mail options
Canceling an e-mail
Mailing 125
Resolution
Send As
Scan Preview
Setup
Faxing 127
Setting up the printer to fax
Faxing
Using the printer control panel for fax setup
Initial fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
Choosing a fax connection
Setup 1 Printer is connected to a dedicated fax line
Scenario 1 Standard telephone line
Faxing 129
Faxing 130
Tips for this setup
To connect
Connected to the same telephone wall jack
Connected to different wall jacks
Faxing 131
To connect
Faxing 133
Scenario 2 Digital Subscriber Line DSL
Scenario 3 VoIP telephone service
Faxing 135
Faxing 136
Setup 1 Printer is connected directly to a cable modem
Page
Part name Part number Lexmark adapter plug 40X8519
Faxing 139
Connecting the printer to a non‑RJ‑11 wall jack
Faxing 140
Connecting the printer to a wall jack in Germany
Faxing 141 Connect the printer to any of the N ports
Setting the outgoing fax name and number
Connecting to a distinctive ring service
Settings Fax Settings Analog Fax Setup Answer On
Faxing 142
Configuring the printer to observe daylight saving time
Setting the date and time
Sending a fax using the printer control panel
Sending a fax
Fax tab Enable fax
Sending a fax using the computer
Sending a fax using a shortcut number
Sending a fax at a scheduled time
Sending a fax using the address book
Creating shortcuts
Click Settings Manage Shortcuts Fax Shortcut Setup
Changing the fax resolution
Customizing fax settings
Click Settings Reports Click Fax Job Log or Fax Call Log
Making a fax lighter or darker
Holding and forwarding faxes
Canceling an outgoing fax
Blocking junk faxes
Holding faxes
Click Settings Fax Settings
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Understanding the fax options
Forwarding a fax
This option lets you send a fax at a later time or date
Delayed Send
Faxing 151
Creating an FTP shortcut using the Embedded Web Server
Using Scan to Network
Scanning
Scanning to an FTP address
Scanning to an FTP address
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning an FTP using the address book
Scanning to an FTP address using a shortcut number
Scanning to a computer or flash drive
Scanning 154
Click Scan Profile Create Scan Profile
Scanning to a computer using the Embedded Web Server
Scanning 155
Scanning to a flash drive
Setting up Scan to Computer
Scanning 156
Click Next Close
This option lets you set the output type for the scan image
Understanding the scan options
This option lets you type a file name for the scan image
Content
Scanning 159
Understanding the printer menus 160
Understanding the printer m enus
Menus list
Configure MP menu
Default Source menu
Paper menu
Understanding the printer menus 161
Understanding the printer menus 162
Paper Size/Type menu
Tray x Size
Tray x Type
MP Feeder Type
Understanding the printer menus 163
MP Feeder Size
Manual Paper Size
Understanding the printer menus 164
Manual Paper Type
Manual Envelope Size
Understanding the printer menus 165
Substitute Size menu
Paper Texture menu
Understanding the printer menus 166
Understanding the printer menus 167
Paper Weight menu
Understanding the printer menus 168
Understanding the printer menus 169
Paper Loading menu
Custom Names menu
Custom Types menu
Understanding the printer menus 170
Use Custom Name
Custom Bin Names menu
Custom Scan Sizes menu
Understanding the printer menus 171
Custom Scan Size
Understanding the printer menus 172
Universal Setup menu
Bin Setup menu
Understanding the printer menus 173
Configure Bins
Overflow Bin
Assign Type/Bin
Understanding the printer menus 174
Reports menu
Reports menu
Active NIC menu
Network/Ports menu
Standard Network or Network x menu
Understanding the printer menus 175
Understanding the printer menus 176
Network Card menu
To access the menu, navigate to either of the following
TCP/IP menu
Understanding the printer menus 177
Understanding the printer menus 178
To access the menu, navigate to
Wireless menu
Network/Ports Network x Network x Setup Wireless
IPv6 menu
Understanding the printer menus 180
AppleTalk menu
USB Buffer
Standard USB menu
Understanding the printer menus 181
Understanding the printer menus 182
Parallel x menu
ENA Address
ENA Netmask
Advanced Status
Understanding the printer menus 183
Parallel Buffer
Serial x menu
Parallel Mode
Understanding the printer menus 184
Protocol
Serial Buffer
Understanding the printer menus 185
Robust XON
Understanding the printer menus 186
Baud
Data Bits
Understanding the printer menus 187
Smtp Setup menu
Understanding the printer menus 188
Edit Security Setups menu
Security menu
Edit Access Controls
Miscellaneous Security Settings menu
Login Restrictions
Security Reset Jumper
Understanding the printer menus 190
Confidential Print menu
Understanding the printer menus 191
Disk Wiping menu
Security Audit Log menu
Understanding the printer menus 192
Set Date/Time menu
Understanding the printer menus 193
Settings menu
General Settings menu
Run Initial setup
Quiet Mode
Understanding the printer menus 194
ADF Loaded Beep
Keyboard
Understanding the printer menus 195
Paper Sizes
Scan to PC Port Range
Displayed Information
Understanding the printer menus 196
Home screen customization
Understanding the printer menus 197
Date Format
Time Format
Understanding the printer menus 198
Understanding the printer menus 199
Understanding the printer menus 200
Hibernate Timeout on Connection
Understanding the printer menus 201
Error Recovery
Print Recovery
Understanding the printer menus 202
Copy Settings menu
Understanding the printer menus 203
Understanding the printer menus 204
Understanding the printer menus 205
Fax Mode Analog Fax Setup menu
Fax Settings menu
General Fax Settings
Understanding the printer menus 206
Understanding the printer menus 207
Resolution
Fax Send Settings
Understanding the printer menus 208
Fax Cover
Dial Prefix
Understanding the printer menus 209
Understanding the printer menus 210
Understanding the printer menus 211
Fax Receive Settings
Understanding the printer menus 212
Understanding the printer menus 213
Fax Log Settings
Speaker Settings
‑mail Settings menu
Answer On
Understanding the printer menus 214
Format
Understanding the printer menus 215
Orientation
Understanding the printer menus 216
Understanding the printer menus 217
Use cc/bcc
FTP Settings menu
Understanding the printer menus 218
Understanding the printer menus 219
Understanding the printer menus 220
File Name
Understanding the printer menus 221
Understanding the printer menus 222
Scan Settings
Flash Drive menu
Understanding the printer menus 223
Understanding the printer menus 224
Copies
Print Settings
Understanding the printer menus 225
Understanding the printer menus 226
Understanding the printer menus 227
Print Settings
Setup menu
Print Area
Understanding the printer menus 228
Download Target
Resource Save
Understanding the printer menus 229
Finishing menu
Separator Source
Understanding the printer menus 230
Paper Saver Orientation
Staple Job
Understanding the printer menus 231
Quality menu
Understanding the printer menus 232
Job Accounting menu
Understanding the printer menus 233
Utilities menu
Understanding the printer menus 234
XPS menu
Understanding the printer menus 235
PostScript menu
PCL Emul menu
Understanding the printer menus 236
Symbol Set
PCL Emulation Settings
Tray Renumber
Understanding the printer menus 237
Understanding the printer menus 238
Html menu
Font Size
Scale
Image menu
Help menu
Understanding the printer menus 239
Menu item Description
Understanding the printer menus 240
Saving money and the environment
Using recycled paper
Saving paper and toner
Conserving supplies
Click Settings General Settings Eco‑Mode select a setting
Using Eco‑Mode
Click Settings General Settings Quiet Mode select a setting
Saving energy
Click Settings General Settings Timeouts
Adjusting Sleep mode
Settings General Settings Timeouts Sleep Mode
Saving money and the environment 243
Adjusting the brightness of the printer display
Using Hibernate mode
Click Settings General Settings Sleep Button Settings
Settings General Settings
Recycling
Settings General Settings Screen Brightness
Recycling Lexmark products
Recycling Lexmark packaging
Page
Statement of Volatility
Securing the printer
Erasing volatile memory
Disposing of a printer hard disk
Touch Wipe All Settings
Using the printer control panel
Touch Back Exit Config Menu
Erasing non‑volatile memory
Using the Embedded Web Server
Configuring printer hard disk encryption
Click Settings Security Disk Encryption
Touch Disk Encryption Enable
Securing the printer 250
Finding printer security information
Cleaning the printer
Cleaning the printer parts
Maintaining the printer
Maintaining the printer 251
Maintaining the printer 252
Cleaning the scanner glass
Page
Pull out the hole punch box Empty the container
Emptying the hole punch box
Close the scanner cover
Click Device Status More Details
Checking the status of parts and supplies
From the home screen, touch Status/Supplies View Supplies
Ordering a maintenance kit
Using genuine Lexmark parts and supplies
Ordering supplies
Estimated number of remaining pages
Lexmark regular fuser maintenance kit type
Lexmark Return Program fuser maintenance kit type
Lexmark ADF maintenance kit
Ordering an imaging unit
Maintaining the printer 258
Storing supplies
Ordering staple cartridges
Maintaining the printer 259
Replacing supplies
Replacing the toner cartridge
Page
Page
Maintaining the printer 262
Replacing the imaging unit
Page
Page
Page
Maintaining the printer 266
Replacing a staple cartridge
Before moving the printer
Moving the printer
Shipping the printer
Moving the printer to another location
Setting up e‑mail alerts
Finding advanced networking and administrator information
Managing the printer
Checking the virtual display
Notification Description
Click Settings Print Settings Supply Notifications
Managing the printer 271
Restoring factory default settings
Avoiding jams
Clearing jams
Load paper properly
Clearing jams 272
Page
Clearing jams 274
Allow the paper to enter the optional mailbox bins properly
Use recommended paper
Understanding jam messages and locations
Area name Printer control panel message What to do
Clearing jams 277
‑page jam, lift front cover to remove cartridge
Page
Page
Page
‑page jam, open upper rear door
Page
‑page jam, open upper and lower rear door
Page
Clearing jams 285 Close the rear door
Page
‑page jam, remove standard bin jam
‑page jam, remove tray 1 to clear duplex
‑page jam, open tray x
‑page jam, clear manual feeder
‑page jam, open mailbox rear door. Leave paper in bin yy.xx
Page
Page
Clearing jams 294
‑page jam, open automatic feeder top cover y.xx
Page
Page
Page
Page
Page
Understanding the printer messages
Troubleshooting
Check tray x connection
Troubleshooting 301
Close door or insert cartridge
Close finisher side door
Configuration change, some held jobs were not restored
Close top access cover
Close front door
Complex page, some data may not have printed
Error reading USB drive. Remove USB
Disk full, scan job canceled
Error reading USB hub. Remove hub
Fax partition inoperative. Contact system administrator
Fax Station Number not set up. Contact system administrator
Fax Station Name not set up. Contact system administrator
Imaging unit low 84.xy
Imaging unit nearly low 84.xy
Incompatible tray x
Install bin
Incorrect paper size, open paper source
Insert hole punch box
Install Tray
Install duplex
Insufficient memory for Flash Memory Defragment operation
Insufficient memory to collate job
Insufficient memory, some held jobs will not be restored
Insufficient memory to support Resource Save feature
Insufficient memory, some Held Jobs were deleted
Load paper source with custom string paper orientation
Load Manual Feeder with custom string paper orientation
Troubleshooting 308
Load Manual Feeder with custom type name paper orientation
Load Manual Feeder with paper size paper orientation
Memory full, cannot print faxes
Load staples
Network x software error
No analog phone line connected to modem, fax is disabled
Memory full, cannot send faxes
Non‑Lexmark supply type, see User’s Guide 33.xy
Paper changes needed
Parallel port x disabled
Reinstall missing or unresponsive imaging unit 31.xy
Reinstall missing or unresponsive cartridge 31.xy
Reattach bins x y
Remove defective disk
Remove paper from all bins
Remove packaging material, area name
Remove paper from bin
Remove paper from linked set bin name
Replace imaging unit, 0 estimated pages remain 84.xy
Troubleshooting 314
Replace jammed originals if restarting job
Printer and toner cartridge regions
Replace separator pad
Restore held jobs?
Replace unsupported cartridge 32.xy
Replace unsupported imaging unit 32.xy
Scanner maintenance required soon, use ADF Kit
Scanner disabled by admin
Serial option x error
Scan document too long
Some held jobs were not restored
Serial port x disabled
Standard network software error
Standard USB port disabled
Too many flash options installed
Too many disks installed
Unsupported camera mode, unplug camera and change mode
Too many trays attached
USB port x disabled
Solving printer problems
Weblink server not set up. Contact system administrator
Unsupported disk
Troubleshooting 320
Basic printer problems
Printer is not responding
Action Yes
Printer display is blank
Troubleshooting 321
Troubleshooting 322
Hardware and internal option problems
Action Yes Step Problem is solved Go to step
Cannot detect internal option
Troubleshooting 323
Internal Solutions Port does not operate correctly
Tray problems
USB/parallel interface card does not operate correctly
Troubleshooting 324
Troubleshooting 325
Paper feed problems
Action Yes Step Go to step Problem is solved
Jammed pages are not reprinted
Printing problems
Solving print problems
Troubleshooting 326
Paper jam message remains after jam is cleared
Troubleshooting 327
Envelope seals when printing
Error message about reading the flash drive appears
Step Problem is solved. Go to step
Troubleshooting 328
Incorrect characters print
Job prints from the wrong tray or on the wrong paper
Large jobs do not collate
Troubleshooting 329
Printing slows down
Troubleshooting 330
Print jobs do not print
Click File Print Advanced Print As Image OK OK
Troubleshooting 331
Print job takes longer than expected
Troubleshooting 332
Settings General Settings Print Recovery Page Protect Off
Settings General Settings Timeouts
Troubleshooting 333
Tray linking does not work
Unexpected page breaks occur
Troubleshooting 334
Print quality problems
Characters have jagged or uneven edges
Clipped pages or images
Compressed images appear on prints
Troubleshooting 335
Gray background on prints
Troubleshooting 336
Horizontal voids appear on prints
Troubleshooting 337
Incorrect margins on prints
Troubleshooting 338
Printer is printing blank pages
Troubleshooting 339
Paper curl
Printer is printing solid black pages
Troubleshooting 340
Print irregularities
Troubleshooting 341
Print is too dark
Troubleshooting 342
Troubleshooting 343
Print is too light
Troubleshooting 344
Repeating defects appear on prints
Troubleshooting 345
Skewed print
Troubleshooting 346
Shadow images appear on prints
Streaked horizontal lines appear on prints
Troubleshooting 347
Streaked vertical lines appear on prints
Troubleshooting 348
Toner fog or background shading appears on prints
Troubleshooting 349
Toner specks appear on prints
Troubleshooting 350
Toner rubs off
Transparency print quality is poor
Troubleshooting 351
Uneven print density
Vertical voids appear on prints
Troubleshooting 352
Solving copy problems
Partial document or photo copies
Troubleshooting 353
Copier does not respond
Advanced Options Advanced Imaging Sharpness select a lower
Troubleshooting 354
Poor copy quality
Scanner unit does not close
Solving fax problems
Cannot send or receive a fax
Troubleshooting 356
Caller ID is not shown
Troubleshooting 357
Can receive but not send faxes
Troubleshooting 358
359
Yes Problem is solved Go to step
Troubleshooting 360
Fax and e-mail functions are not set up
Settings General Settings Run initial setup Yes
Received fax has poor print quality
Click Settings Fax Settings Analog Fax Setup
Solving scanner problems
Troubleshooting 361
Cannot scan from a computer
Troubleshooting 362
Partial document or photo scans
Poor scanned image quality
Step Change the file name. Go to step
Troubleshooting 363
Scan job was not successful
Existing file check box
Troubleshooting 364
Stamp or Overwrite
Scanner does not respond
Troubleshooting 365
An application error has occurred
Solving home screen applications problems
Troubleshooting 366
Click Settings Apps Apps Management System tab Log
Contacting customer support
Troubleshooting 367
Tech Library
Mail
Edition notice
Product information
368
September
369
Trademarks
Noise emission levels
Licensing notices
370
Meter average sound pressure, dBA
371
Product disposal
Static sensitivity notice
Laser notice
Temperature information
Laser advisory label
372
Product power consumption
Power consumption
Sleep Mode
Hibernate Mode
Avis de conformité aux normes de l’industrie du Canada
Industry Canada compliance statement
European Community EC directives conformity
Radio interference notice
375
Regulatory notices for telecommunication terminal equipment
376
Utilisation de ce produit en Suisse
Using this product in Switzerland
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Modular component notice
Regulatory notices for wireless products
Exposure to radio frequency radiation
Industry Canada Canada
379
Industry Canada Canada
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
380
381
Limited warranty
Lexmark International, Inc., Lexington, KY
382
Limited warranty service
Extent of limited warranty
Limitation of liability
Patent acknowledgment
Additional rights
383
384
2100‑sheet tray loading 74 550‑sheet tray installing
Symbols
Index
Numerics
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FTP
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