Lexmark 696, 496, 896 manual Solving copy problems, Troubleshooting 352

Troubleshooting		352
Action	Yes	No
Step 2	Go to step 3.	The problem is solved.

aFrom the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.

bResend the print job.

Do vertical voids appear on prints?

Step 3 Go to step 4. The problem is solved.

Check if you are using a recommended type of paper.

aLoad the specified tray or feeder with a recommended type of paper.

bResend the print job.

Do vertical voids appear on prints?

Step 4 Go to step 5. The problem is solved.

aRedistribute the toner in the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

2Firmly shake the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

3Reinstall the imaging unit, and then the cartridge.

bResend the print job.

Do vertical voids appear on prints?
Step 5	Contact customer	The problem is solved.
Replace the imaging unit, and then resend the print job.	support.
Do vertical voids appear on prints?

Solving copy problems

•“Copier does not respond” on page 353

•“Partial document or photo copies” on page 353

•“Poor copy quality” on page 354

•“Scanner unit does not close” on page 355