September
Users Guide
Contents
Paper and specialty media guide
Loading paper and specialty media
Printing 100
Scanning 152
Copying 108
Mailing 120
Faxing 127
Securing the printer 247
Saving money and the environment 241
Maintaining the printer 251
Managing the printer 269
Troubleshooting 300
Clearing jams 272
Index 385
368
Safety information
Safety information
Page
What are you looking for? Find it here
Learning about the printer
Finding information about the printer
Learning about the printer
Other countries and regions-See the printed
Selecting a location for the printer
Right side 15 cm 6 Front 39.4 cm 15.5 Left side Rear Top
Basic model
Printer configurations
Understanding the basic functions of the scanner
Configured model
Hardware option Alternative hardware option
You can use the ADF or the scanner glass to scan documents
Using the ADF and scanner glass
Using the ADF
Using the scanner glass
Use
Using the printer control panel
Understanding the printer control panel
Understanding the printer control panel
Understanding the home screen
Indicator light color and its corresponding printer status
Feature Description
Features
Arrows View a list of options Copy It Print a copy
Using the touch-screen buttons
Other touch-screen buttons
For Windows users
Setting up and using the home screen applications
Finding the IP address of the printer
Finding the IP address of the computer
For Macintosh users
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Customizing the home screen
Finding information about the home screen applications
Setting up Forms and Favorites
Understanding the different applications
Activating the home screen applications
Click Settings Apps Apps Management Forms and Favorites
Setting up Card Copy
Click Settings Apps Apps Management Card Copy
Setting up Multi Send
Using MyShortcut
UseTo
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
Click Settings Apps Apps Management Scan to Network
Setting up Remote Operator Panel
Exporting and importing a configuration
Click Settings Remote Operator Panel Settings
Click Submit
Installing internal options
Additional printer setup
Available internal options
Accessing the controller board
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Additional printer setup Close the access cover
Installing a memory card
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Installing an optional card
Page
Installing an Internal Solutions Port
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Installing a printer hard disk
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Removing a printer hard disk
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Order of installation
Installing hardware options
Installing optional trays
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Attaching cables
EXT port
Installing the printer software
Setting up the printer software
Organizing cables
Windows
Click Update Now ‑ Ask Printer
Updating available options in the printer driver
Open the printers folder
For Windows users
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
Networking
Select Ethernet connection, and then click Continue
For Macintosh users
AppleTalk select your printer Add
Preparing to set up the printer on a wireless network
Using the Push Button Configuration method
Connecting the printer using the Wireless Setup Wizard
Network/Ports Active NIC Auto Submit
Using the Personal Identification Number PIN method
For Windows users
Setting up serial printing
Click Properties
Click Continue Finish
Reports Menu Settings
Verifying printer setup
Printing a menu settings
Printing a network setup
Loading the 550‑sheet tray
Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
Loading paper and specialty media
Page
JIS B5
Page
ABC
One ‑sided printing Two ‑sided printing
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Loading the 2100‑sheet tray
Pull out the tray Adjust the width and length guides
Loading A5‑size paper
Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
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Page
ABC
Page
Pull down the multipurpose feeder door
Loading the multipurpose feeder
Loading paper and specialty media
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One ‑sided printing Two ‑sided printing
RLT CEX E
Linking and unlinking trays
Linking and unlinking trays
Using the printer control panel
Using the Embedded Web Server
Creating a custom name for a paper type
Assigning a custom paper type
Click Settings Paper Menu Custom Types
Paper Menu Custom Types
Paper and specialty media guide
Using specialty media
Tips on using card stock
Tips on using envelopes
Tips on using letterhead
Tips on using labels
Source Printing Printable side Paper orientation
Paper characteristics
Tips on using transparencies
Paper guidelines
Selecting preprinted forms and letterhead
Using recycled paper and other office papers
Fiber content
Selecting paper
Unacceptable paper examples
Storing paper
Supported paper sizes, types, and weights
Paper sizes supported by the printer
Printer engine supports 60-176‑g/m216-47‑lb paper weights
Paper types and weights supported by the printer
Executive Letter Legal Folio Oficio Statement Universal
Supported paper sizes
Paper type 550 ‑sheet tray 2100 ‑sheet Multipurpose Duplex
Tray Feeder
Supported paper types and weights
Rough/cotton
Colored paper
Light paper
Heavy paper
Printing forms
Adjusting toner darkness
Printing
Printing forms and a document
Adjust the setting, and then touch Submit
Click Settings Print Settings Quality Menu Toner Darkness
Adjust the toner darkness, and then click Submit
Settings Print Settings Quality Menu Toner Darkness
Printing from a flash drive
Printing from a flash drive
Printing 102
Printing 103
Supported flash drives and file types
Recommended flash drives File type
Printing 104
Printing confidential and other held jobs
Storing print jobs in the printer
Printing confidential and other held jobs
Modifying confidential print settings
Printing information pages
Canceling a print job
Printing 107
Making a quick copy
Copying using the ADF
Copying
Making copies
Copying on transparencies
Copying using the scanner glass
Copying photos
Copying on specialty media
Copying on letterhead
Creating a copy shortcut using the printer control panel
Copying different paper sizes
Customizing copy settings
Making copies using paper from a selected tray
Copying to a different size
Copy to Letter Copy It
Copying on both sides of the paper duplexing
Example 2 Copying on a single paper size
Copy to Auto Size Match Copy It
Reducing or enlarging copies
Adjusting copy quality
Placing separator sheets between copies
Collating copies
Collated Not collated
Between Copies Between Jobs Between Pages Off
Copying multiple pages onto a single sheet
Creating a custom copy job
Copy Advanced Options Separator Sheets
Placing a header or footer on pages
Placing information on copies
Placing an overlay message on each
Copy from
Canceling a copy job
Canceling a copy job while pages are being printed
Understanding the copy options
Sides Duplex
Content
Scale
Darkness
Save As Shortcut
Using the advanced options
Click Settings E-mail/FTP Settings E-mail Settings
Setting up the printer to e-mail
Setting up the e-mail function
Configuring e‑mail settings
Creating an e-mail shortcut
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the printer control panel
Click Settings
Mailing 122
Sending an e-mail using the printer control panel
Sending an e‑mail using a shortcut number
Mailing a document
Changing the output file type
Customizing e-mail settings
Sending an e‑mail using the address book
Adding e-mail subject and message information
Understanding the e-mail options
Canceling an e-mail
Send As
Resolution
Mailing 125
Scan Preview
Setup
Faxing
Setting up the printer to fax
Faxing 127
Click Settings Fax Settings Analog Fax Setup
Initial fax setup
Using the printer control panel for fax setup
Using the Embedded Web Server for fax setup
Faxing 129
Setup 1 Printer is connected to a dedicated fax line
Choosing a fax connection
Scenario 1 Standard telephone line
Connected to the same telephone wall jack
Tips for this setup
Faxing 130
To connect
Connected to different wall jacks
Faxing 131
To connect
Faxing 133
Scenario 2 Digital Subscriber Line DSL
Scenario 3 VoIP telephone service
Faxing 135
Faxing 136
Setup 1 Printer is connected directly to a cable modem
Page
Part name Part number Lexmark adapter plug 40X8519
Faxing 139
Connecting the printer to a non‑RJ‑11 wall jack
Faxing 140
Connecting the printer to a wall jack in Germany
Faxing 141 Connect the printer to any of the N ports
Faxing 142
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Settings Fax Settings Analog Fax Setup Answer On
Sending a fax
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax using the printer control panel
Sending a fax using a shortcut number
Sending a fax using the computer
Fax tab Enable fax
Sending a fax at a scheduled time
Sending a fax using the address book
Creating shortcuts
Click Settings Manage Shortcuts Fax Shortcut Setup
Making a fax lighter or darker
Customizing fax settings
Changing the fax resolution
Click Settings Reports Click Fax Job Log or Fax Call Log
Holding faxes
Canceling an outgoing fax
Holding and forwarding faxes
Blocking junk faxes
Forwarding a fax
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Click Settings Fax Settings
Understanding the fax options
This option lets you send a fax at a later time or date
Delayed Send
Faxing 151
Scanning to an FTP address
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning
Scanning to an FTP address using the printer control panel
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address
Scanning 154
Scanning to an FTP address using a shortcut number
Scanning an FTP using the address book
Scanning to a computer or flash drive
Scanning 155
Scanning to a computer using the Embedded Web Server
Click Scan Profile Create Scan Profile
Click Next Close
Setting up Scan to Computer
Scanning to a flash drive
Scanning 156
This option lets you type a file name for the scan image
Understanding the scan options
This option lets you set the output type for the scan image
Content
Scanning 159
Menus list
Understanding the printer m enus
Understanding the printer menus 160
Understanding the printer menus 161
Default Source menu
Configure MP menu
Paper menu
Tray x Type
Paper Size/Type menu
Understanding the printer menus 162
Tray x Size
MP Feeder Size
Understanding the printer menus 163
MP Feeder Type
Manual Envelope Size
Understanding the printer menus 164
Manual Paper Size
Manual Paper Type
Paper Texture menu
Substitute Size menu
Understanding the printer menus 165
Understanding the printer menus 166
Understanding the printer menus 167
Paper Weight menu
Understanding the printer menus 168
Understanding the printer menus 169
Paper Loading menu
Use Custom Name
Custom Types menu
Custom Names menu
Understanding the printer menus 170
Custom Scan Size
Custom Scan Sizes menu
Custom Bin Names menu
Understanding the printer menus 171
Bin Setup menu
Universal Setup menu
Understanding the printer menus 172
Assign Type/Bin
Configure Bins
Understanding the printer menus 173
Overflow Bin
Reports menu
Reports menu
Understanding the printer menus 174
Understanding the printer menus 175
Network/Ports menu
Active NIC menu
Standard Network or Network x menu
Understanding the printer menus 176
Understanding the printer menus 177
To access the menu, navigate to either of the following
Network Card menu
TCP/IP menu
Understanding the printer menus 178
IPv6 menu
Wireless menu
To access the menu, navigate to
Network/Ports Network x Network x Setup Wireless
Understanding the printer menus 180
AppleTalk menu
Understanding the printer menus 181
Standard USB menu
USB Buffer
ENA Netmask
Parallel x menu
Understanding the printer menus 182
ENA Address
Parallel Buffer
Understanding the printer menus 183
Advanced Status
Protocol
Parallel Mode
Serial x menu
Understanding the printer menus 184
Serial Buffer
Understanding the printer menus 185
Data Bits
Understanding the printer menus 186
Robust XON
Baud
Understanding the printer menus 187
Smtp Setup menu
Security menu
Edit Security Setups menu
Understanding the printer menus 188
Security Reset Jumper
Miscellaneous Security Settings menu
Edit Access Controls
Login Restrictions
Understanding the printer menus 190
Confidential Print menu
Security Audit Log menu
Disk Wiping menu
Understanding the printer menus 191
Understanding the printer menus 192
Set Date/Time menu
General Settings menu
Settings menu
Understanding the printer menus 193
ADF Loaded Beep
Quiet Mode
Run Initial setup
Understanding the printer menus 194
Scan to PC Port Range
Understanding the printer menus 195
Keyboard
Paper Sizes
Displayed Information
Understanding the printer menus 196
Time Format
Understanding the printer menus 197
Home screen customization
Date Format
Understanding the printer menus 198
Understanding the printer menus 199
Understanding the printer menus 200
Hibernate Timeout on Connection
Print Recovery
Error Recovery
Understanding the printer menus 201
Understanding the printer menus 202
Copy Settings menu
Understanding the printer menus 203
Understanding the printer menus 204
Understanding the printer menus 205
Understanding the printer menus 206
Fax Settings menu
Fax Mode Analog Fax Setup menu
General Fax Settings
Understanding the printer menus 207
Fax Cover
Fax Send Settings
Resolution
Understanding the printer menus 208
Dial Prefix
Understanding the printer menus 209
Understanding the printer menus 210
Understanding the printer menus 211
Fax Receive Settings
Understanding the printer menus 212
Understanding the printer menus 213
Fax Log Settings
Understanding the printer menus 214
‑mail Settings menu
Speaker Settings
Answer On
Format
Understanding the printer menus 215
Orientation
Understanding the printer menus 216
Understanding the printer menus 217
Understanding the printer menus 218
FTP Settings menu
Use cc/bcc
Understanding the printer menus 219
Understanding the printer menus 220
File Name
Understanding the printer menus 221
Flash Drive menu
Scan Settings
Understanding the printer menus 222
Understanding the printer menus 223
Understanding the printer menus 224
Understanding the printer menus 225
Print Settings
Copies
Understanding the printer menus 226
Setup menu
Print Settings
Understanding the printer menus 227
Resource Save
Understanding the printer menus 228
Print Area
Download Target
Understanding the printer menus 229
Finishing menu
Staple Job
Understanding the printer menus 230
Separator Source
Paper Saver Orientation
Understanding the printer menus 231
Quality menu
Understanding the printer menus 232
Job Accounting menu
Understanding the printer menus 233
Utilities menu
Understanding the printer menus 234
XPS menu
PCL Emul menu
PostScript menu
Understanding the printer menus 235
PCL Emulation Settings
Symbol Set
Understanding the printer menus 236
Tray Renumber
Understanding the printer menus 237
Scale
Html menu
Understanding the printer menus 238
Font Size
Menu item Description
Help menu
Image menu
Understanding the printer menus 239
Understanding the printer menus 240
Conserving supplies
Using recycled paper
Saving money and the environment
Saving paper and toner
Saving energy
Using Eco‑Mode
Click Settings General Settings Eco‑Mode select a setting
Click Settings General Settings Quiet Mode select a setting
Saving money and the environment 243
Adjusting Sleep mode
Click Settings General Settings Timeouts
Settings General Settings Timeouts Sleep Mode
Settings General Settings
Using Hibernate mode
Adjusting the brightness of the printer display
Click Settings General Settings Sleep Button Settings
Recycling Lexmark packaging
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark products
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Disposing of a printer hard disk
Securing the printer
Statement of Volatility
Erasing volatile memory
Erasing non‑volatile memory
Using the printer control panel
Touch Wipe All Settings
Touch Back Exit Config Menu
Touch Disk Encryption Enable
Configuring printer hard disk encryption
Using the Embedded Web Server
Click Settings Security Disk Encryption
Securing the printer 250
Finding printer security information
Maintaining the printer 251
Cleaning the printer parts
Cleaning the printer
Maintaining the printer
Maintaining the printer 252
Cleaning the scanner glass
Page
Close the scanner cover
Emptying the hole punch box
Pull out the hole punch box Empty the container
From the home screen, touch Status/Supplies View Supplies
Checking the status of parts and supplies
Click Device Status More Details
Estimated number of remaining pages
Using genuine Lexmark parts and supplies
Ordering a maintenance kit
Ordering supplies
Ordering an imaging unit
Lexmark Return Program fuser maintenance kit type
Lexmark regular fuser maintenance kit type
Lexmark ADF maintenance kit
Ordering staple cartridges
Storing supplies
Maintaining the printer 258
Replacing the toner cartridge
Replacing supplies
Maintaining the printer 259
Page
Page
Maintaining the printer 262
Replacing the imaging unit
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Page
Page
Maintaining the printer 266
Replacing a staple cartridge
Before moving the printer
Moving the printer
Shipping the printer
Moving the printer to another location
Checking the virtual display
Finding advanced networking and administrator information
Setting up e‑mail alerts
Managing the printer
Notification Description
Click Settings Print Settings Supply Notifications
Managing the printer 271
Restoring factory default settings
Clearing jams 272
Clearing jams
Avoiding jams
Load paper properly
Page
Clearing jams 274
Allow the paper to enter the optional mailbox bins properly
Use recommended paper
Understanding jam messages and locations
Area name Printer control panel message What to do
Clearing jams 277
‑page jam, lift front cover to remove cartridge
Page
Page
Page
‑page jam, open upper rear door
Page
‑page jam, open upper and lower rear door
Page
Clearing jams 285 Close the rear door
Page
‑page jam, remove standard bin jam
‑page jam, remove tray 1 to clear duplex
‑page jam, open tray x
‑page jam, clear manual feeder
‑page jam, open mailbox rear door. Leave paper in bin yy.xx
Page
Page
Clearing jams 294
‑page jam, open automatic feeder top cover y.xx
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Page
Page
Page
Page
Understanding the printer messages
Troubleshooting
Close finisher side door
Troubleshooting 301
Check tray x connection
Close door or insert cartridge
Complex page, some data may not have printed
Close top access cover
Configuration change, some held jobs were not restored
Close front door
Fax partition inoperative. Contact system administrator
Disk full, scan job canceled
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Imaging unit nearly low 84.xy
Fax Station Name not set up. Contact system administrator
Fax Station Number not set up. Contact system administrator
Imaging unit low 84.xy
Insert hole punch box
Install bin
Incompatible tray x
Incorrect paper size, open paper source
Insufficient memory to collate job
Install duplex
Install Tray
Insufficient memory for Flash Memory Defragment operation
Load paper source with custom string paper orientation
Insufficient memory to support Resource Save feature
Insufficient memory, some held jobs will not be restored
Insufficient memory, some Held Jobs were deleted
Load Manual Feeder with paper size paper orientation
Troubleshooting 308
Load Manual Feeder with custom string paper orientation
Load Manual Feeder with custom type name paper orientation
Memory full, cannot print faxes
Load staples
Non‑Lexmark supply type, see User’s Guide 33.xy
No analog phone line connected to modem, fax is disabled
Network x software error
Memory full, cannot send faxes
Paper changes needed
Parallel port x disabled
Remove defective disk
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Reattach bins x y
Remove paper from linked set bin name
Remove packaging material, area name
Remove paper from all bins
Remove paper from bin
Printer and toner cartridge regions
Troubleshooting 314
Replace imaging unit, 0 estimated pages remain 84.xy
Replace jammed originals if restarting job
Replace unsupported imaging unit 32.xy
Restore held jobs?
Replace separator pad
Replace unsupported cartridge 32.xy
Scan document too long
Scanner disabled by admin
Scanner maintenance required soon, use ADF Kit
Serial option x error
Standard USB port disabled
Serial port x disabled
Some held jobs were not restored
Standard network software error
Too many trays attached
Too many disks installed
Too many flash options installed
Unsupported camera mode, unplug camera and change mode
Unsupported disk
Solving printer problems
USB port x disabled
Weblink server not set up. Contact system administrator
Action Yes
Basic printer problems
Troubleshooting 320
Printer is not responding
Printer display is blank
Troubleshooting 321
Cannot detect internal option
Hardware and internal option problems
Troubleshooting 322
Action Yes Step Problem is solved Go to step
Tray problems
Internal Solutions Port does not operate correctly
Troubleshooting 323
USB/parallel interface card does not operate correctly
Troubleshooting 324
Jammed pages are not reprinted
Paper feed problems
Troubleshooting 325
Action Yes Step Go to step Problem is solved
Paper jam message remains after jam is cleared
Solving print problems
Printing problems
Troubleshooting 326
Error message about reading the flash drive appears
Envelope seals when printing
Troubleshooting 327
Job prints from the wrong tray or on the wrong paper
Troubleshooting 328
Step Problem is solved. Go to step
Incorrect characters print
Large jobs do not collate
Troubleshooting 329
Click File Print Advanced Print As Image OK OK
Troubleshooting 330
Printing slows down
Print jobs do not print
Troubleshooting 331
Settings General Settings Print Recovery Page Protect Off
Troubleshooting 332
Print job takes longer than expected
Unexpected page breaks occur
Troubleshooting 333
Settings General Settings Timeouts
Tray linking does not work
Clipped pages or images
Print quality problems
Troubleshooting 334
Characters have jagged or uneven edges
Compressed images appear on prints
Troubleshooting 335
Gray background on prints
Troubleshooting 336
Horizontal voids appear on prints
Troubleshooting 337
Incorrect margins on prints
Troubleshooting 338
Paper curl
Troubleshooting 339
Printer is printing blank pages
Printer is printing solid black pages
Troubleshooting 340
Print irregularities
Troubleshooting 341
Print is too dark
Troubleshooting 342
Troubleshooting 343
Print is too light
Troubleshooting 344
Repeating defects appear on prints
Troubleshooting 345
Shadow images appear on prints
Troubleshooting 346
Skewed print
Streaked horizontal lines appear on prints
Troubleshooting 347
Streaked vertical lines appear on prints
Troubleshooting 348
Toner fog or background shading appears on prints
Troubleshooting 349
Toner rubs off
Troubleshooting 350
Toner specks appear on prints
Vertical voids appear on prints
Troubleshooting 351
Transparency print quality is poor
Uneven print density
Troubleshooting 352
Solving copy problems
Copier does not respond
Troubleshooting 353
Partial document or photo copies
Poor copy quality
Troubleshooting 354
Advanced Options Advanced Imaging Sharpness select a lower
Scanner unit does not close
Solving fax problems
Caller ID is not shown
Troubleshooting 356
Cannot send or receive a fax
Troubleshooting 357
Can receive but not send faxes
Troubleshooting 358
359
Yes Problem is solved Go to step
Received fax has poor print quality
Fax and e-mail functions are not set up
Troubleshooting 360
Settings General Settings Run initial setup Yes
Troubleshooting 361
Solving scanner problems
Click Settings Fax Settings Analog Fax Setup
Poor scanned image quality
Troubleshooting 362
Cannot scan from a computer
Partial document or photo scans
Scan job was not successful
Troubleshooting 363
Step Change the file name. Go to step
Stamp or Overwrite
Troubleshooting 364
Existing file check box
Scanner does not respond
Troubleshooting 365
Click Settings Apps Apps Management System tab Log
Solving home screen applications problems
An application error has occurred
Troubleshooting 366
Mail
Troubleshooting 367
Contacting customer support
Tech Library
September
Product information
Edition notice
368
369
Trademarks
Meter average sound pressure, dBA
Licensing notices
Noise emission levels
370
Static sensitivity notice
Product disposal
371
372
Temperature information
Laser notice
Laser advisory label
Hibernate Mode
Power consumption
Product power consumption
Sleep Mode
Radio interference notice
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
European Community EC directives conformity
375
Regulatory notices for telecommunication terminal equipment
376
Uso del prodotto in Svizzera
Using this product in Switzerland
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Industry Canada Canada
Regulatory notices for wireless products
Modular component notice
Exposure to radio frequency radiation
379
Industry Canada Canada
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
380
Lexmark International, Inc., Lexington, KY
Limited warranty
381
Extent of limited warranty
Limited warranty service
382
383
Patent acknowledgment
Limitation of liability
Additional rights
384
Numerics
Symbols
2100‑sheet tray loading 74 550‑sheet tray installing
Index
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FTP
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