Solving printer problems, Unsupported disk | Lexmark 696, 496, 896

Troubleshooting

319

Unsupported disk

Remove the unsupported printer hard disk, and then insert a supported one.

Unsupported option in slot [x] [55]

1Turn off the printer.

2Unplug the power cord from the electrical outlet.

3Remove the unsupported option card from the printer controller board, and then replace it with a supported card.

4Connect the power cord to a properly grounded electrical outlet.

5Turn the printer back on.

USB port [x] disabled [56]

From the printer control panel, touch Continue to clear the message.

Notes:

•The printer discards any data received through the USB port.

•Make sure the USB Buffer menu is not set to Disabled.

Weblink server not set up. Contact system administrator.

From the printer control panel, touch Continue to clear the message.

Note: If the message appears again, then contact your system support person.

Solving printer problems

•“Basic printer problems” on page 320

•“Hardware and internal option problems” on page 322

•“Paper feed problems” on page 325

Image 319

Lexmark 696, 496, 896 manual Solving printer problems, Unsupported disk, Unsupported option in slot x, USB port x disabled

Contents

September Users Guide Contents Paper and specialty media guide Loading paper and specialty mediaPrinting 100 Scanning 152 Copying 108Mailing 120 Faxing 127 Securing the printer 247 Saving money and the environment 241Maintaining the printer 251 Managing the printer 269 Troubleshooting 300Clearing jams 272 Index 385 368 Safety information Safety informationPage What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printer Other countries and regions-See the printed Selecting a location for the printer Right side 15 cm 6 Front 39.4 cm 15.5 Left side Rear Top Basic model Printer configurations Understanding the basic functions of the scanner Configured modelHardware option Alternative hardware option You can use the ADF or the scanner glass to scan documents Using the ADF and scanner glassUsing the ADF Using the scanner glass Use Using the printer control panelUnderstanding the printer control panel Understanding the printer control panel Understanding the home screen Indicator light color and its corresponding printer status Feature Description Features Arrows View a list of options Copy It Print a copy Using the touch-screen buttons Other touch-screen buttons For Windows users Setting up and using the home screen applicationsFinding the IP address of the printer Finding the IP address of the computer For Macintosh users Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Customizing the home screen Finding information about the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Activating the home screen applications Click Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcut UseTo Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send Click Settings Apps Apps Management Scan to Network Setting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAvailable internal options Accessing the controller board Page Page Additional printer setup Close the access cover Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Page Page Page Page Installing a printer hard disk Page Page Page Page Removing a printer hard disk Page Order of installation Installing hardware optionsInstalling optional trays Page Page Attaching cables EXT port Installing the printer software Setting up the printer softwareOrganizing cables Windows Click Update Now ‑ Ask PrinterUpdating available options in the printer driver Open the printers folder For Windows users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network Networking Select Ethernet connection, and then click Continue For Macintosh users AppleTalk select your printer Add Preparing to set up the printer on a wireless network Using the Push Button Configuration method Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto Submit Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Properties Click Continue Finish Reports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setup Loading the 550‑sheet tray Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty media Loading paper and specialty media Page JIS B5 Page ABC One ‑sided printing Two ‑sided printing Page Page Loading the 2100‑sheet tray Pull out the tray Adjust the width and length guides Loading A5‑size paper Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Page Pull down the multipurpose feeder door Loading the multipurpose feeder Loading paper and specialty media Page Page One ‑sided printing Two ‑sided printing RLT CEX E Linking and unlinking trays Linking and unlinking trays Using the printer control panel Using the Embedded Web ServerCreating a custom name for a paper type Assigning a custom paper type Click Settings Paper Menu Custom TypesPaper Menu Custom Types Paper and specialty media guide Using specialty mediaTips on using card stock Tips on using envelopes Tips on using letterhead Tips on using labelsSource Printing Printable side Paper orientation Paper characteristics Tips on using transparenciesPaper guidelines Selecting preprinted forms and letterhead Using recycled paper and other office papersFiber content Selecting paper Unacceptable paper examples Storing paper Supported paper sizes, types, and weightsPaper sizes supported by the printer Printer engine supports 60-176‑g/m216-47‑lb paper weights Paper types and weights supported by the printer Executive Letter Legal Folio Oficio Statement Universal Supported paper sizesPaper type 550 ‑sheet tray 2100 ‑sheet Multipurpose Duplex Tray Feeder Supported paper types and weights Rough/cotton Colored paperLight paper Heavy paper Printing forms Adjusting toner darknessPrinting Printing forms and a document Adjust the setting, and then touch Submit Click Settings Print Settings Quality Menu Toner DarknessAdjust the toner darkness, and then click Submit Settings Print Settings Quality Menu Toner Darkness Printing from a flash drive Printing from a flash drivePrinting 102 Printing 103 Supported flash drives and file typesRecommended flash drives File type Printing 104 Printing confidential and other held jobsStoring print jobs in the printer Printing confidential and other held jobs Modifying confidential print settings Printing information pages Canceling a print job Printing 107 Making a quick copy Copying using the ADFCopying Making copies Copying on transparencies Copying using the scanner glassCopying photos Copying on specialty media Copying on letterhead Creating a copy shortcut using the printer control panel Copying different paper sizes Customizing copy settingsMaking copies using paper from a selected tray Copying to a different size Copy to Letter Copy It Copying on both sides of the paper duplexingExample 2 Copying on a single paper size Copy to Auto Size Match Copy It Reducing or enlarging copies Adjusting copy quality Placing separator sheets between copies Collating copiesCollated Not collated Between Copies Between Jobs Between Pages Off Copying multiple pages onto a single sheetCreating a custom copy job Copy Advanced Options Separator Sheets Placing a header or footer on pages Placing information on copiesPlacing an overlay message on each Copy from Canceling a copy jobCanceling a copy job while pages are being printed Understanding the copy options Sides Duplex ContentScale Darkness Save As Shortcut Using the advanced options Click Settings E-mail/FTP Settings E-mail Settings Setting up the printer to e-mailSetting up the e-mail function Configuring e‑mail settings Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Click Settings Mailing 122 Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing a document Changing the output file type Customizing e-mail settingsSending an e‑mail using the address book Adding e-mail subject and message information Understanding the e-mail options Canceling an e-mail Send As ResolutionMailing 125 Scan Preview Setup Faxing Setting up the printer to faxFaxing 127 Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setup Faxing 129 Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone line Connected to the same telephone wall jack Tips for this setupFaxing 130 To connect Connected to different wall jacks Faxing 131 To connect Faxing 133 Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Faxing 135 Faxing 136 Setup 1 Printer is connected directly to a cable modemPage Part name Part number Lexmark adapter plug 40X8519 Faxing 139 Connecting the printer to a non‑RJ‑11 wall jack Faxing 140 Connecting the printer to a wall jack in Germany Faxing 141 Connect the printer to any of the N ports Faxing 142 Connecting to a distinctive ring serviceSetting the outgoing fax name and number Settings Fax Settings Analog Fax Setup Answer On Sending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panel Sending a fax using a shortcut number Sending a fax using the computerFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address book Creating shortcuts Click Settings Manage Shortcuts Fax Shortcut Setup Making a fax lighter or darker Customizing fax settingsChanging the fax resolution Click Settings Reports Click Fax Job Log or Fax Call Log Holding faxes Canceling an outgoing faxHolding and forwarding faxes Blocking junk faxes Forwarding a fax Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Understanding the fax options This option lets you send a fax at a later time or date Delayed Send Faxing 151 Scanning to an FTP address Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning Scanning to an FTP address using the printer control panel Creating an FTP shortcut using the printer control panelScanning to an FTP address Scanning 154 Scanning to an FTP address using a shortcut numberScanning an FTP using the address book Scanning to a computer or flash drive Scanning 155 Scanning to a computer using the Embedded Web ServerClick Scan Profile Create Scan Profile Click Next Close Setting up Scan to ComputerScanning to a flash drive Scanning 156 This option lets you type a file name for the scan image Understanding the scan optionsThis option lets you set the output type for the scan image Content Scanning 159 Menus list Understanding the printer m enusUnderstanding the printer menus 160 Understanding the printer menus 161 Default Source menuConfigure MP menu Paper menu Tray x Type Paper Size/Type menuUnderstanding the printer menus 162 Tray x Size MP Feeder Size Understanding the printer menus 163MP Feeder Type Manual Envelope Size Understanding the printer menus 164Manual Paper Size Manual Paper Type Paper Texture menu Substitute Size menuUnderstanding the printer menus 165 Understanding the printer menus 166 Understanding the printer menus 167 Paper Weight menu Understanding the printer menus 168 Understanding the printer menus 169 Paper Loading menu Use Custom Name Custom Types menuCustom Names menu Understanding the printer menus 170 Custom Scan Size Custom Scan Sizes menuCustom Bin Names menu Understanding the printer menus 171 Bin Setup menu Universal Setup menuUnderstanding the printer menus 172 Assign Type/Bin Configure BinsUnderstanding the printer menus 173 Overflow Bin Reports menu Reports menuUnderstanding the printer menus 174 Understanding the printer menus 175 Network/Ports menuActive NIC menu Standard Network or Network x menu Understanding the printer menus 176 Understanding the printer menus 177 To access the menu, navigate to either of the followingNetwork Card menu TCP/IP menu Understanding the printer menus 178 IPv6 menu Wireless menuTo access the menu, navigate to Network/Ports Network x Network x Setup Wireless Understanding the printer menus 180 AppleTalk menu Understanding the printer menus 181 Standard USB menuUSB Buffer ENA Netmask Parallel x menuUnderstanding the printer menus 182 ENA Address Parallel Buffer Understanding the printer menus 183Advanced Status Protocol Parallel ModeSerial x menu Understanding the printer menus 184 Serial Buffer Understanding the printer menus 185 Data Bits Understanding the printer menus 186Robust XON Baud Understanding the printer menus 187 Smtp Setup menu Security menu Edit Security Setups menuUnderstanding the printer menus 188 Security Reset Jumper Miscellaneous Security Settings menuEdit Access Controls Login Restrictions Understanding the printer menus 190 Confidential Print menu Security Audit Log menu Disk Wiping menuUnderstanding the printer menus 191 Understanding the printer menus 192 Set Date/Time menu General Settings menu Settings menuUnderstanding the printer menus 193 ADF Loaded Beep Quiet ModeRun Initial setup Understanding the printer menus 194 Scan to PC Port Range Understanding the printer menus 195Keyboard Paper Sizes Displayed Information Understanding the printer menus 196 Time Format Understanding the printer menus 197Home screen customization Date Format Understanding the printer menus 198 Understanding the printer menus 199 Understanding the printer menus 200 Hibernate Timeout on Connection Print Recovery Error RecoveryUnderstanding the printer menus 201 Understanding the printer menus 202 Copy Settings menu Understanding the printer menus 203 Understanding the printer menus 204 Understanding the printer menus 205 Understanding the printer menus 206 Fax Settings menuFax Mode Analog Fax Setup menu General Fax Settings Understanding the printer menus 207 Fax Cover Fax Send SettingsResolution Understanding the printer menus 208 Dial Prefix Understanding the printer menus 209 Understanding the printer menus 210 Understanding the printer menus 211 Fax Receive Settings Understanding the printer menus 212 Understanding the printer menus 213 Fax Log Settings Understanding the printer menus 214 ‑mail Settings menuSpeaker Settings Answer On Format Understanding the printer menus 215 Orientation Understanding the printer menus 216 Understanding the printer menus 217 Understanding the printer menus 218 FTP Settings menuUse cc/bcc Understanding the printer menus 219 Understanding the printer menus 220 File Name Understanding the printer menus 221 Flash Drive menu Scan SettingsUnderstanding the printer menus 222 Understanding the printer menus 223 Understanding the printer menus 224 Understanding the printer menus 225 Print SettingsCopies Understanding the printer menus 226 Setup menu Print SettingsUnderstanding the printer menus 227 Resource Save Understanding the printer menus 228Print Area Download Target Understanding the printer menus 229 Finishing menu Staple Job Understanding the printer menus 230Separator Source Paper Saver Orientation Understanding the printer menus 231 Quality menu Understanding the printer menus 232 Job Accounting menu Understanding the printer menus 233 Utilities menu Understanding the printer menus 234 XPS menu PCL Emul menu PostScript menuUnderstanding the printer menus 235 PCL Emulation Settings Symbol SetUnderstanding the printer menus 236 Tray Renumber Understanding the printer menus 237 Scale Html menuUnderstanding the printer menus 238 Font Size Menu item Description Help menuImage menu Understanding the printer menus 239 Understanding the printer menus 240 Conserving supplies Using recycled paperSaving money and the environment Saving paper and toner Saving energy Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Click Settings General Settings Quiet Mode select a setting Saving money and the environment 243 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep Mode Settings General Settings Using Hibernate modeAdjusting the brightness of the printer display Click Settings General Settings Sleep Button Settings Recycling Lexmark packaging Settings General Settings Screen BrightnessRecycling Recycling Lexmark productsPage Disposing of a printer hard disk Securing the printerStatement of Volatility Erasing volatile memory Erasing non‑volatile memory Using the printer control panelTouch Wipe All Settings Touch Back Exit Config Menu Touch Disk Encryption Enable Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk Encryption Securing the printer 250 Finding printer security information Maintaining the printer 251 Cleaning the printer partsCleaning the printer Maintaining the printer Maintaining the printer 252 Cleaning the scanner glassPage Close the scanner cover Emptying the hole punch boxPull out the hole punch box Empty the container From the home screen, touch Status/Supplies View Supplies Checking the status of parts and suppliesClick Device Status More Details Estimated number of remaining pages Using genuine Lexmark parts and suppliesOrdering a maintenance kit Ordering supplies Ordering an imaging unit Lexmark Return Program fuser maintenance kit typeLexmark regular fuser maintenance kit type Lexmark ADF maintenance kit Ordering staple cartridges Storing suppliesMaintaining the printer 258 Replacing the toner cartridge Replacing suppliesMaintaining the printer 259 Page Page Maintaining the printer 262 Replacing the imaging unitPage Page Page Maintaining the printer 266 Replacing a staple cartridge Before moving the printer Moving the printer Shipping the printer Moving the printer to another location Checking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printer Notification Description Click Settings Print Settings Supply Notifications Managing the printer 271 Restoring factory default settings Clearing jams 272 Clearing jamsAvoiding jams Load paper properlyPage Clearing jams 274 Allow the paper to enter the optional mailbox bins properly Use recommended paper Understanding jam messages and locations Area name Printer control panel message What to do Clearing jams 277 ‑page jam, lift front cover to remove cartridgePage Page Page ‑page jam, open upper rear door Page ‑page jam, open upper and lower rear door Page Clearing jams 285 Close the rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder ‑page jam, open mailbox rear door. Leave paper in bin yy.xx Page Page Clearing jams 294 ‑page jam, open automatic feeder top cover y.xxPage Page Page Page Page Understanding the printer messages Troubleshooting Close finisher side door Troubleshooting 301Check tray x connection Close door or insert cartridge Complex page, some data may not have printed Close top access coverConfiguration change, some held jobs were not restored Close front door Fax partition inoperative. Contact system administrator Disk full, scan job canceledError reading USB drive. Remove USB Error reading USB hub. Remove hub Imaging unit nearly low 84.xy Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit low 84.xy Insert hole punch box Install binIncompatible tray x Incorrect paper size, open paper source Insufficient memory to collate job Install duplexInstall Tray Insufficient memory for Flash Memory Defragment operation Load paper source with custom string paper orientation Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Insufficient memory, some Held Jobs were deleted Load Manual Feeder with paper size paper orientation Troubleshooting 308Load Manual Feeder with custom string paper orientation Load Manual Feeder with custom type name paper orientation Memory full, cannot print faxes Load staples Non‑Lexmark supply type, see User’s Guide 33.xy No analog phone line connected to modem, fax is disabledNetwork x software error Memory full, cannot send faxes Paper changes needed Parallel port x disabled Remove defective disk Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Reattach bins x y Remove paper from linked set bin name Remove packaging material, area nameRemove paper from all bins Remove paper from bin Printer and toner cartridge regions Troubleshooting 314Replace imaging unit, 0 estimated pages remain 84.xy Replace jammed originals if restarting job Replace unsupported imaging unit 32.xy Restore held jobs?Replace separator pad Replace unsupported cartridge 32.xy Scan document too long Scanner disabled by adminScanner maintenance required soon, use ADF Kit Serial option x error Standard USB port disabled Serial port x disabledSome held jobs were not restored Standard network software error Too many trays attached Too many disks installedToo many flash options installed Unsupported camera mode, unplug camera and change mode Unsupported disk Solving printer problemsUSB port x disabled Weblink server not set up. Contact system administrator Action Yes Basic printer problemsTroubleshooting 320 Printer is not responding Printer display is blank Troubleshooting 321 Cannot detect internal option Hardware and internal option problemsTroubleshooting 322 Action Yes Step Problem is solved Go to step Tray problems Internal Solutions Port does not operate correctlyTroubleshooting 323 USB/parallel interface card does not operate correctly Troubleshooting 324 Jammed pages are not reprinted Paper feed problemsTroubleshooting 325 Action Yes Step Go to step Problem is solved Paper jam message remains after jam is cleared Solving print problemsPrinting problems Troubleshooting 326 Error message about reading the flash drive appears Envelope seals when printingTroubleshooting 327 Job prints from the wrong tray or on the wrong paper Troubleshooting 328Step Problem is solved. Go to step Incorrect characters print Large jobs do not collate Troubleshooting 329 Click File Print Advanced Print As Image OK OK Troubleshooting 330Printing slows down Print jobs do not print Troubleshooting 331 Settings General Settings Print Recovery Page Protect Off Troubleshooting 332Print job takes longer than expected Unexpected page breaks occur Troubleshooting 333Settings General Settings Timeouts Tray linking does not work Clipped pages or images Print quality problemsTroubleshooting 334 Characters have jagged or uneven edges Compressed images appear on prints Troubleshooting 335 Gray background on prints Troubleshooting 336 Horizontal voids appear on prints Troubleshooting 337 Incorrect margins on prints Troubleshooting 338 Paper curl Troubleshooting 339Printer is printing blank pages Printer is printing solid black pages Troubleshooting 340 Print irregularities Troubleshooting 341 Print is too dark Troubleshooting 342 Troubleshooting 343 Print is too light Troubleshooting 344 Repeating defects appear on prints Troubleshooting 345 Shadow images appear on prints Troubleshooting 346Skewed print Streaked horizontal lines appear on prints Troubleshooting 347 Streaked vertical lines appear on prints Troubleshooting 348 Toner fog or background shading appears on prints Troubleshooting 349 Toner rubs off Troubleshooting 350Toner specks appear on prints Vertical voids appear on prints Troubleshooting 351Transparency print quality is poor Uneven print density Troubleshooting 352 Solving copy problems Copier does not respond Troubleshooting 353Partial document or photo copies Poor copy quality Troubleshooting 354Advanced Options Advanced Imaging Sharpness select a lower Scanner unit does not close Solving fax problems Caller ID is not shown Troubleshooting 356Cannot send or receive a fax Troubleshooting 357 Can receive but not send faxes Troubleshooting 358 359 Yes Problem is solved Go to step Received fax has poor print quality Fax and e-mail functions are not set upTroubleshooting 360 Settings General Settings Run initial setup Yes Troubleshooting 361 Solving scanner problemsClick Settings Fax Settings Analog Fax Setup Poor scanned image quality Troubleshooting 362Cannot scan from a computer Partial document or photo scans Scan job was not successful Troubleshooting 363Step Change the file name. Go to step Stamp or Overwrite Troubleshooting 364Existing file check box Scanner does not respond Troubleshooting 365 Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred Troubleshooting 366 Mail Troubleshooting 367Contacting customer support Tech Library September Product informationEdition notice 368 369 Trademarks Meter average sound pressure, dBA Licensing noticesNoise emission levels 370 Static sensitivity notice Product disposal371 372 Temperature informationLaser notice Laser advisory label Hibernate Mode Power consumptionProduct power consumption Sleep Mode Radio interference notice Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity 375 Regulatory notices for telecommunication terminal equipment 376 Uso del prodotto in Svizzera Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Industry Canada Canada Regulatory notices for wireless productsModular component notice Exposure to radio frequency radiation 379 Industry Canada Canada ΤΗΣ Οδηγιασ 1999/5/ΕΚ 380 Lexmark International, Inc., Lexington, KY Limited warranty381 Extent of limited warranty Limited warranty service382 383 Patent acknowledgmentLimitation of liability Additional rights 384 Numerics Symbols2100‑sheet tray loading 74 550‑sheet tray installing IndexPage Page FTP Page Page Page Page Page Page