Lexmark 896, 496, 696 manual Internal Solutions Port does not operate correctly, Tray problems

Troubleshooting		323
Action	Yes	No
Step 2	The problem is solved.	Contact customer
Check the cable and the internal print server connection.		support.

Use the correct cable, and then check if it is securely connected to the internal print server.

Does the internal print server operate correctly?

Internal Solutions Port does not operate correctly

Action	Yes	No
Step 1	Go to step 2.	Check if you have a
Make sure the Internal Solutions Port (ISP) is installed.		supported ISP.
a Install the ISP. For more information, see “Installing an Internal		Note: An ISP from
Solutions Port” on page 37.		another printer may
b Print a menu settings page, and then check if the ISP is listed in the		not work on this
		printer.
Installed Features list.
Is the ISP listed in the Installed Features list?
Step 2	The problem is solved.	Contact customer
Check the cable and the ISP connection.		support.

aUse the correct cable, and then make sure it is securely connected to the ISP.

bCheck if the ISP solution interface cable is securely connected into the receptacle of the controller board.

Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded.

Does the Internal Solutions Port operate correctly?

Tray problems

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aPull out the tray, and then do one or more of the following:

•Check for paper jams or misfeeds.

•Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.

•If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper.

•Make sure the paper is below the maximum paper fill indicator.

•Make sure paper lies flat in the tray.

bCheck if the tray closes properly.

Is the tray working?