Lexmark 696, 496, 896 manual Solving fax problems, Scanner unit does not close

Troubleshooting		355
Action	Yes	No
Step 8	Go to step 9.	The problem is solved.
Check for missing or faded text on prints.

aFrom the Copy screen, navigate to: Advanced Options > Advanced Imaging

bAdjust the settings:

•Sharpness—Increase the current setting.

•Contrast—Increase the current setting.

cResend the copy job.

Do prints have missing or faded text?
Step 9	Contact customer	The problem is solved.
Check for washed‑out or overexposed output.	support.

aFrom the Copy screen, navigate to: Advanced Options > Advanced Imaging

bAdjust the settings of the following:

•Background Removal—Reduce the current setting.

•Shadow Detail—Reduce the current setting.

cResend the copy job.

Do pages show washed‑out or overexposed prints?

Scanner unit does not close

Action		Yes	No
Check if there are no obstructions between the scanner unit and the		The problem is solved.	Contact customer
printer.			support.
a	Lift the scanner unit.
b	Remove any obstruction that keeps the scanner unit open.
c	Lower the scanner unit.

Did the scanner unit close properly?

Solving fax problems

•“Caller ID is not shown” on page 356

•“Cannot send or receive a fax” on page 356

•“Can receive but not send faxes” on page 358

•“Can send but not receive faxes” on page 359

•“Fax and e-mail functions are not set up” on page 360

•“Received fax has poor print quality” on page 360