Lexmark 496, 696, 896 USB/parallel interface card does not operate correctly, Troubleshooting 324

Troubleshooting		324
Action	Yes	No
Step 2	The problem is solved.	Go to step 3.

aTurn off the printer, then wait about 10 seconds, and then turn the printer back on.

bResend the print job.

Is the tray working?
Step 3	Go to step 4.	Reinstall the tray. For
Check if the tray is installed and recognized by the printer.		more information, see
Print a menu settings page, and then check if the tray is listed in the		the setup
		documentation that
Installed Features list.
		came with the tray.
Is the tray listed in the menu settings page?
Step 4	The problem is solved.	Contact customer
Check if the tray is available in the printer driver.		support.
Note: If necessary, manually add the tray in the printer driver to make it
available for print jobs. For more information, see “Updating available
options in the printer driver” on page 55.
Is the tray available in the printer driver?

USB/parallel interface card does not operate correctly

Action	Yes	No
Step 1	Go to step 2.	Check if you have a
Make sure the USB or parallel interface card is installed.		supported USB or
a Install the USB or parallel interface card. For more information, see		parallel interface card.
		Note: A USB or parallel
“Installing an Internal Solutions Port” on page 37.
b Print a menu settings page, and then check if the USB or parallel		interface card from
		another printer may
interface card is listed in the Installed Features list.
		not work on this
Is the USB or parallel interface card listed in the Installed Features list?		printer.
Step 2	The problem is solved.	Contact customer
Check the cable and the USB or parallel interface card connection.		support.
Use the correct cable, and then make sure it is securely connected to
the USB or parallel interface card.
Does the USB or parallel interface card operate correctly?