Lexmark 896, 496, 696 manual Solving print problems, Printing problems, Troubleshooting 326

Troubleshooting 326

Paper jam message remains after jam is cleared

Action	Yes	No
Check the entire paper path for jammed paper.	Contact customer	The problem is solved.
a Remove any jammed paper.	support.

bFrom the printer control panel, touch Continue to clear the message.

Does the paper jam message remain?

Solving print problems

Printing problems

Confidential and other held jobs do not print

Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs.

Action	Yes	No
Step 1	Go to step 2.	Select one of the Print
Open the held jobs folder on the printer display, and then verify that your		and Hold options, and
print job is listed.		then resend the print
		job. For more
Is your print job listed in the held jobs folder?		information, see
		“Printing confidential
		and other held jobs” on
		page 104.
Step 2	The problem is solved.	Go to step 3.
The print job may contain a formatting error or invalid data.
• Delete the print job, and then send it again.
• For PDF files, generate a new PDF, and then print it again.
If you are printing from the Internet, then the printer may be reading
multiple job titles as duplicates and deleting all jobs except the first one.

For Windows users

aOpen the Print Properties folder.

bFrom the Print and Hold dialog, select the “Keep duplicate documents” check box.

cEnter a PIN number.

For Macintosh users

Save each print job, name each job differently, and then send the individual jobs to the printer.

Does the job print?