Lexmark 696, 496, 896 manual Horizontal voids appear on prints, Troubleshooting 337

Troubleshooting		337
Action	Yes	No
Step 3	The problem is solved.	Contact customer
Replace the imaging unit, and then resend the print job.		support.

Did the gray background disappear from the prints?

Horizontal voids appear on prints

Leading edge

Trailing edge

Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aMake sure your software program is using a correct fill pattern.

bResend the print job.

Do horizontal voids appear on prints?

Step 2 Go to step 3. The problem is solved.

aLoad the specified tray or feeder with a recommended type of paper.

bResend the print job.

Do horizontal voids appear on prints?

Step 3 Go to step 4. The problem is solved.

aRedistribute the toner in the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

2Firmly shake the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

3Reinstall the imaging unit, and then the cartridge.

bResend the print job.

Do horizontal voids appear on prints?

Step 4	Contact customer	The problem is solved.
Replace the imaging unit, and then resend the print job.	support.

Do horizontal voids appear on prints?