Lexmark 696, 496 Incorrect characters print, Job prints from the wrong tray or on the wrong paper

Troubleshooting			328
	Action	Yes	No
	Step 5	Contact customer	The problem is solved.
	Check if the USB port is disabled by the system support person.	support.
	Does the error message still appear?
Incorrect characters print
	Action	Yes	No
	Step 1	Deactivate Hex Trace	Go to step 2.
	Make sure the printer is not in Hex Trace mode.	mode.
	Note: If Ready Hex appears on the printer display, then turn off the
	printer, and then turn it back on to deactivate Hex Trace mode.
	Is the printer in Hex Trace mode?
	Step 2	Contact customer	The problem is solved.
	a From the printer control panel, select Standard Network or	support.
	Network [x], and then set SmartSwitch to On.
	b Resend the print job.
	Do incorrect characters print?
Job prints from the wrong tray or on the wrong paper
	Action	Yes	No
	Step 1	The problem is solved.	Go to step 2.
	a Check if you are printing on paper that is supported by the tray.
	b Resend the print job.

Did the job print from the correct tray or on the correct paper?

Step 2 The problem is solved. Go to step 3.

aFrom the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray.

bResend the print job.

Did the job print from the correct tray or on the correct paper?

Step 3 The problem is solved. Go to step 4.

aDepending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type.

bResend the print job.

Did the job print from the correct tray or on the correct paper?