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Lexmark 896, 496, 696 manual

Models: 696 496 896

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Page 293

Clearing jams

293

4From the printer control panel, touch Done to clear the message and continue printing.

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Lexmark 896, 496, 696 manual

Contents

September Users GuideContents Printing 100 Loading paper and specialty mediaPaper and specialty media guide Mailing 120 Copying 108Faxing 127 Scanning 152Maintaining the printer 251 Saving money and the environment 241Securing the printer 247 Clearing jams 272 Troubleshooting 300Managing the printer 269 Index 385 368Safety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it hereOther countries and regions-See the printed Selecting a location for the printerRight side 15 cm 6 Front 39.4 cm 15.5 Left side Rear Top Basic model Printer configurationsHardware option Alternative hardware option Configured modelUnderstanding the basic functions of the scanner Using the ADF Using the ADF and scanner glassUsing the scanner glass You can use the ADF or the scanner glass to scan documentsUnderstanding the printer control panel Using the printer control panelUnderstanding the printer control panel UseUnderstanding the home screen Indicator light color and its corresponding printer statusFeature Description FeaturesArrows View a list of options Copy It Print a copy Using the touch-screen buttonsOther touch-screen buttons Finding the IP address of the printer Setting up and using the home screen applicationsFinding the IP address of the computer For Windows usersClick Settings General Settings Home screen customization Accessing the Embedded Web ServerCustomizing the home screen For Macintosh usersUnderstanding the different applications Setting up Forms and FavoritesActivating the home screen applications Finding information about the home screen applicationsClick Settings Apps Apps Management Card Copy Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Setting up Multi Send Using MyShortcutClick Settings Apps Apps Management Multi Send Setting up Scan to NetworkClick Settings Apps Apps Management Scan to Network UseToClick Settings Remote Operator Panel Settings Exporting and importing a configurationSetting up Remote Operator Panel Click Submit Available internal options Additional printer setupInstalling internal options Accessing the controller board Page Page Additional printer setup Close the access cover Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Page Page Page Page Installing a printer hard disk Page Page Page Page Removing a printer hard disk Page Installing optional trays Installing hardware optionsOrder of installation Page Page Attaching cables EXT port Organizing cables Setting up the printer softwareInstalling the printer software Updating available options in the printer driver Click Update Now ‑ Ask PrinterOpen the printers folder WindowsInstalling the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking For Windows usersSelect Ethernet connection, and then click Continue For Macintosh usersAppleTalk select your printer Add Preparing to set up the printer on a wireless networkNetwork/Ports Active NIC Auto Submit Connecting the printer using the Wireless Setup WizardUsing the Push Button Configuration method Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Properties Click Continue FinishPrinting a menu settings Verifying printer setupPrinting a network setup Reports Menu SettingsConfiguring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading the 550‑sheet trayLoading paper and specialty media Page JIS B5 Page ABC One ‑sided printing Two ‑sided printing Page Page Loading the 2100‑sheet tray Pull out the tray Adjust the width and length guidesLoading A5‑size paper Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Page Pull down the multipurpose feeder door Loading the multipurpose feederLoading paper and specialty media Page Page One ‑sided printing Two ‑sided printing RLT CEX E Linking and unlinking trays Linking and unlinking traysCreating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Paper Menu Custom Types Click Settings Paper Menu Custom TypesAssigning a custom paper type Tips on using card stock Using specialty mediaTips on using envelopes Paper and specialty media guideSource Printing Printable side Paper orientation Tips on using labelsTips on using letterhead Paper guidelines Tips on using transparenciesPaper characteristics Fiber content Using recycled paper and other office papersSelecting paper Selecting preprinted forms and letterheadUnacceptable paper examples Paper sizes supported by the printer Supported paper sizes, types, and weightsStoring paper Printer engine supports 60-176‑g/m216-47‑lb paper weights Paper types and weights supported by the printerPaper type 550 ‑sheet tray 2100 ‑sheet Multipurpose Duplex Supported paper sizesTray Feeder Executive Letter Legal Folio Oficio Statement UniversalSupported paper types and weights Light paper Colored paperHeavy paper Rough/cottonPrinting Adjusting toner darknessPrinting forms and a document Printing formsAdjust the toner darkness, and then click Submit Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Adjust the setting, and then touch SubmitPrinting 102 Printing from a flash drivePrinting from a flash drive Recommended flash drives File type Supported flash drives and file typesPrinting 103 Storing print jobs in the printer Printing confidential and other held jobsPrinting confidential and other held jobs Printing 104Modifying confidential print settings Printing information pages Canceling a print jobPrinting 107 Copying Copying using the ADFMaking copies Making a quick copyCopying photos Copying using the scanner glassCopying on specialty media Copying on transparenciesCopying on letterhead Creating a copy shortcut using the printer control panelMaking copies using paper from a selected tray Customizing copy settingsCopying to a different size Copying different paper sizesExample 2 Copying on a single paper size Copying on both sides of the paper duplexingCopy to Auto Size Match Copy It Copy to Letter Copy ItReducing or enlarging copies Adjusting copy qualityCollated Not collated Collating copiesPlacing separator sheets between copies Creating a custom copy job Copying multiple pages onto a single sheetCopy Advanced Options Separator Sheets Between Copies Between Jobs Between Pages OffPlacing an overlay message on each Placing information on copiesPlacing a header or footer on pages Canceling a copy job while pages are being printed Canceling a copy jobUnderstanding the copy options Copy fromScale ContentDarkness Sides DuplexSave As Shortcut Using the advanced optionsSetting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail SettingsCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcut using the Embedded Web ServerClick Settings Creating an e-mail shortcutSending an e‑mail using a shortcut number Sending an e-mail using the printer control panelMailing a document Mailing 122Sending an e‑mail using the address book Customizing e-mail settingsAdding e-mail subject and message information Changing the output file typeUnderstanding the e-mail options Canceling an e-mailMailing 125 ResolutionSend As Scan Preview SetupFaxing 127 Setting up the printer to faxFaxing Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax SetupChoosing a fax connection Setup 1 Printer is connected to a dedicated fax lineScenario 1 Standard telephone line Faxing 129Faxing 130 Tips for this setupTo connect Connected to the same telephone wall jackConnected to different wall jacks Faxing 131To connect Faxing 133 Scenario 2 Digital Subscriber Line DSLScenario 3 VoIP telephone service Faxing 135 Faxing 136 Setup 1 Printer is connected directly to a cable modemPage Part name Part number Lexmark adapter plug 40X8519 Faxing 139 Connecting the printer to a non‑RJ‑11 wall jackFaxing 140 Connecting the printer to a wall jack in GermanyFaxing 141 Connect the printer to any of the N ports Setting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Faxing 142Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a faxFax tab Enable fax Sending a fax using the computerSending a fax using a shortcut number Sending a fax at a scheduled time Sending a fax using the address bookCreating shortcuts Click Settings Manage Shortcuts Fax Shortcut SetupChanging the fax resolution Customizing fax settingsClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darkerHolding and forwarding faxes Canceling an outgoing faxBlocking junk faxes Holding faxesClick Settings Fax Settings Click Settings Fax Settings Analog Fax Setup Holding FaxesUnderstanding the fax options Forwarding a faxThis option lets you send a fax at a later time or date Delayed SendFaxing 151 Creating an FTP shortcut using the Embedded Web Server Using Scan to NetworkScanning Scanning to an FTP addressScanning to an FTP address Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning an FTP using the address book Scanning to an FTP address using a shortcut numberScanning to a computer or flash drive Scanning 154Click Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerScanning 155 Scanning to a flash drive Setting up Scan to ComputerScanning 156 Click Next CloseThis option lets you set the output type for the scan image Understanding the scan optionsThis option lets you type a file name for the scan image Content Scanning 159 Understanding the printer menus 160 Understanding the printer m enusMenus list Configure MP menu Default Source menuPaper menu Understanding the printer menus 161Understanding the printer menus 162 Paper Size/Type menuTray x Size Tray x TypeMP Feeder Type Understanding the printer menus 163MP Feeder Size Manual Paper Size Understanding the printer menus 164Manual Paper Type Manual Envelope SizeUnderstanding the printer menus 165 Substitute Size menuPaper Texture menu Understanding the printer menus 166 Understanding the printer menus 167 Paper Weight menuUnderstanding the printer menus 168 Understanding the printer menus 169 Paper Loading menuCustom Names menu Custom Types menuUnderstanding the printer menus 170 Use Custom NameCustom Bin Names menu Custom Scan Sizes menuUnderstanding the printer menus 171 Custom Scan SizeUnderstanding the printer menus 172 Universal Setup menuBin Setup menu Understanding the printer menus 173 Configure BinsOverflow Bin Assign Type/BinUnderstanding the printer menus 174 Reports menuReports menu Active NIC menu Network/Ports menuStandard Network or Network x menu Understanding the printer menus 175Understanding the printer menus 176 Network Card menu To access the menu, navigate to either of the followingTCP/IP menu Understanding the printer menus 177Understanding the printer menus 178 To access the menu, navigate to Wireless menuNetwork/Ports Network x Network x Setup Wireless IPv6 menuUnderstanding the printer menus 180 AppleTalk menuUSB Buffer Standard USB menuUnderstanding the printer menus 181 Understanding the printer menus 182 Parallel x menuENA Address ENA NetmaskAdvanced Status Understanding the printer menus 183Parallel Buffer Serial x menu Parallel ModeUnderstanding the printer menus 184 ProtocolSerial Buffer Understanding the printer menus 185Robust XON Understanding the printer menus 186Baud Data BitsUnderstanding the printer menus 187 Smtp Setup menuUnderstanding the printer menus 188 Edit Security Setups menuSecurity menu Edit Access Controls Miscellaneous Security Settings menuLogin Restrictions Security Reset JumperUnderstanding the printer menus 190 Confidential Print menuUnderstanding the printer menus 191 Disk Wiping menuSecurity Audit Log menu Understanding the printer menus 192 Set Date/Time menuUnderstanding the printer menus 193 Settings menuGeneral Settings menu Run Initial setup Quiet ModeUnderstanding the printer menus 194 ADF Loaded BeepKeyboard Understanding the printer menus 195Paper Sizes Scan to PC Port RangeDisplayed Information Understanding the printer menus 196Home screen customization Understanding the printer menus 197Date Format Time FormatUnderstanding the printer menus 198 Understanding the printer menus 199 Understanding the printer menus 200 Hibernate Timeout on ConnectionUnderstanding the printer menus 201 Error RecoveryPrint Recovery Understanding the printer menus 202 Copy Settings menuUnderstanding the printer menus 203 Understanding the printer menus 204 Understanding the printer menus 205 Fax Mode Analog Fax Setup menu Fax Settings menuGeneral Fax Settings Understanding the printer menus 206Understanding the printer menus 207 Resolution Fax Send SettingsUnderstanding the printer menus 208 Fax CoverDial Prefix Understanding the printer menus 209Understanding the printer menus 210 Understanding the printer menus 211 Fax Receive SettingsUnderstanding the printer menus 212 Understanding the printer menus 213 Fax Log SettingsSpeaker Settings ‑mail Settings menuAnswer On Understanding the printer menus 214Format Understanding the printer menus 215Orientation Understanding the printer menus 216Understanding the printer menus 217 Use cc/bcc FTP Settings menuUnderstanding the printer menus 218 Understanding the printer menus 219 Understanding the printer menus 220 File Name Understanding the printer menus 221Understanding the printer menus 222 Scan SettingsFlash Drive menu Understanding the printer menus 223 Understanding the printer menus 224 Copies Print SettingsUnderstanding the printer menus 225 Understanding the printer menus 226 Understanding the printer menus 227 Print SettingsSetup menu Print Area Understanding the printer menus 228Download Target Resource SaveUnderstanding the printer menus 229 Finishing menuSeparator Source Understanding the printer menus 230Paper Saver Orientation Staple JobUnderstanding the printer menus 231 Quality menuUnderstanding the printer menus 232 Job Accounting menuUnderstanding the printer menus 233 Utilities menuUnderstanding the printer menus 234 XPS menuUnderstanding the printer menus 235 PostScript menuPCL Emul menu Understanding the printer menus 236 Symbol SetPCL Emulation Settings Tray Renumber Understanding the printer menus 237Understanding the printer menus 238 Html menuFont Size ScaleImage menu Help menuUnderstanding the printer menus 239 Menu item DescriptionUnderstanding the printer menus 240 Saving money and the environment Using recycled paperSaving paper and toner Conserving suppliesClick Settings General Settings Eco‑Mode select a setting Using Eco‑ModeClick Settings General Settings Quiet Mode select a setting Saving energyClick Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 243Adjusting the brightness of the printer display Using Hibernate modeClick Settings General Settings Sleep Button Settings Settings General SettingsRecycling Settings General Settings Screen BrightnessRecycling Lexmark products Recycling Lexmark packagingPage Statement of Volatility Securing the printerErasing volatile memory Disposing of a printer hard diskTouch Wipe All Settings Using the printer control panelTouch Back Exit Config Menu Erasing non‑volatile memoryUsing the Embedded Web Server Configuring printer hard disk encryptionClick Settings Security Disk Encryption Touch Disk Encryption EnableSecuring the printer 250 Finding printer security informationCleaning the printer Cleaning the printer partsMaintaining the printer Maintaining the printer 251Maintaining the printer 252 Cleaning the scanner glassPage Pull out the hole punch box Empty the container Emptying the hole punch boxClose the scanner cover Click Device Status More Details Checking the status of parts and suppliesFrom the home screen, touch Status/Supplies View Supplies Ordering a maintenance kit Using genuine Lexmark parts and suppliesOrdering supplies Estimated number of remaining pagesLexmark regular fuser maintenance kit type Lexmark Return Program fuser maintenance kit typeLexmark ADF maintenance kit Ordering an imaging unitMaintaining the printer 258 Storing suppliesOrdering staple cartridges Maintaining the printer 259 Replacing suppliesReplacing the toner cartridge Page Page Maintaining the printer 262 Replacing the imaging unitPage Page Page Maintaining the printer 266 Replacing a staple cartridgeBefore moving the printer Moving the printerShipping the printer Moving the printer to another locationSetting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual displayNotification Description Click Settings Print Settings Supply NotificationsManaging the printer 271 Restoring factory default settingsAvoiding jams Clearing jamsLoad paper properly Clearing jams 272Page Clearing jams 274 Allow the paper to enter the optional mailbox bins properlyUse recommended paper Understanding jam messages and locationsArea name Printer control panel message What to do Clearing jams 277 ‑page jam, lift front cover to remove cartridgePage Page Page ‑page jam, open upper rear door Page ‑page jam, open upper and lower rear door Page Clearing jams 285 Close the rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder ‑page jam, open mailbox rear door. Leave paper in bin yy.xx Page Page Clearing jams 294 ‑page jam, open automatic feeder top cover y.xxPage Page Page Page Page Understanding the printer messages TroubleshootingCheck tray x connection Troubleshooting 301Close door or insert cartridge Close finisher side doorConfiguration change, some held jobs were not restored Close top access coverClose front door Complex page, some data may not have printedError reading USB drive. Remove USB Disk full, scan job canceledError reading USB hub. Remove hub Fax partition inoperative. Contact system administratorFax Station Number not set up. Contact system administrator Fax Station Name not set up. Contact system administratorImaging unit low 84.xy Imaging unit nearly low 84.xyIncompatible tray x Install binIncorrect paper size, open paper source Insert hole punch boxInstall Tray Install duplexInsufficient memory for Flash Memory Defragment operation Insufficient memory to collate jobInsufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureInsufficient memory, some Held Jobs were deleted Load paper source with custom string paper orientationLoad Manual Feeder with custom string paper orientation Troubleshooting 308Load Manual Feeder with custom type name paper orientation Load Manual Feeder with paper size paper orientationMemory full, cannot print faxes Load staplesNetwork x software error No analog phone line connected to modem, fax is disabledMemory full, cannot send faxes Non‑Lexmark supply type, see User’s Guide 33.xyPaper changes needed Parallel port x disabledReinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive cartridge 31.xyReattach bins x y Remove defective diskRemove paper from all bins Remove packaging material, area nameRemove paper from bin Remove paper from linked set bin nameReplace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 314Replace jammed originals if restarting job Printer and toner cartridge regionsReplace separator pad Restore held jobs?Replace unsupported cartridge 32.xy Replace unsupported imaging unit 32.xyScanner maintenance required soon, use ADF Kit Scanner disabled by adminSerial option x error Scan document too longSome held jobs were not restored Serial port x disabledStandard network software error Standard USB port disabledToo many flash options installed Too many disks installedUnsupported camera mode, unplug camera and change mode Too many trays attachedUSB port x disabled Solving printer problemsWeblink server not set up. Contact system administrator Unsupported diskTroubleshooting 320 Basic printer problemsPrinter is not responding Action YesPrinter display is blank Troubleshooting 321Troubleshooting 322 Hardware and internal option problemsAction Yes Step Problem is solved Go to step Cannot detect internal optionTroubleshooting 323 Internal Solutions Port does not operate correctlyTray problems USB/parallel interface card does not operate correctly Troubleshooting 324Troubleshooting 325 Paper feed problemsAction Yes Step Go to step Problem is solved Jammed pages are not reprintedPrinting problems Solving print problemsTroubleshooting 326 Paper jam message remains after jam is clearedTroubleshooting 327 Envelope seals when printingError message about reading the flash drive appears Step Problem is solved. Go to step Troubleshooting 328Incorrect characters print Job prints from the wrong tray or on the wrong paperLarge jobs do not collate Troubleshooting 329Printing slows down Troubleshooting 330Print jobs do not print Click File Print Advanced Print As Image OK OKTroubleshooting 331 Print job takes longer than expected Troubleshooting 332Settings General Settings Print Recovery Page Protect Off Settings General Settings Timeouts Troubleshooting 333Tray linking does not work Unexpected page breaks occurTroubleshooting 334 Print quality problemsCharacters have jagged or uneven edges Clipped pages or imagesCompressed images appear on prints Troubleshooting 335Gray background on prints Troubleshooting 336Horizontal voids appear on prints Troubleshooting 337Incorrect margins on prints Troubleshooting 338Printer is printing blank pages Troubleshooting 339Paper curl Printer is printing solid black pages Troubleshooting 340Print irregularities Troubleshooting 341Print is too dark Troubleshooting 342Troubleshooting 343 Print is too light Troubleshooting 344Repeating defects appear on prints Troubleshooting 345Skewed print Troubleshooting 346Shadow images appear on prints Streaked horizontal lines appear on prints Troubleshooting 347Streaked vertical lines appear on prints Troubleshooting 348Toner fog or background shading appears on prints Troubleshooting 349Toner specks appear on prints Troubleshooting 350Toner rubs off Transparency print quality is poor Troubleshooting 351Uneven print density Vertical voids appear on printsTroubleshooting 352 Solving copy problemsPartial document or photo copies Troubleshooting 353Copier does not respond Advanced Options Advanced Imaging Sharpness select a lower Troubleshooting 354Poor copy quality Scanner unit does not close Solving fax problemsCannot send or receive a fax Troubleshooting 356Caller ID is not shown Troubleshooting 357 Can receive but not send faxes Troubleshooting 358359 Yes Problem is solved Go to stepTroubleshooting 360 Fax and e-mail functions are not set upSettings General Settings Run initial setup Yes Received fax has poor print qualityClick Settings Fax Settings Analog Fax Setup Solving scanner problemsTroubleshooting 361 Cannot scan from a computer Troubleshooting 362Partial document or photo scans Poor scanned image qualityStep Change the file name. Go to step Troubleshooting 363Scan job was not successful Existing file check box Troubleshooting 364Stamp or Overwrite Scanner does not respond Troubleshooting 365An application error has occurred Solving home screen applications problemsTroubleshooting 366 Click Settings Apps Apps Management System tab LogContacting customer support Troubleshooting 367Tech Library MailEdition notice Product information368 September369 TrademarksNoise emission levels Licensing notices370 Meter average sound pressure, dBA371 Product disposalStatic sensitivity notice Laser notice Temperature informationLaser advisory label 372Product power consumption Power consumptionSleep Mode Hibernate ModeAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Radio interference notice375 Regulatory notices for telecommunication terminal equipment376 Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraModular component notice Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada379 Industry Canada CanadaΤΗΣ Οδηγιασ 1999/5/ΕΚ 380381 Limited warrantyLexmark International, Inc., Lexington, KY 382 Limited warranty serviceExtent of limited warranty Limitation of liability Patent acknowledgmentAdditional rights 383384 2100‑sheet tray loading 74 550‑sheet tray installing SymbolsIndex NumericsPage Page FTP Page Page Page Page Page Page