Lexmark 496, 696, 896 Solving home screen applications problems, Embedded Web Server does not open

Troubleshooting 366

Solving home screen applications problems

An application error has occurred

Action		Yes	No
Step 1		Go to step 2.	Contact customer
Check the system log for relevant details.			support.
a	Open a Web browser, and then type the printer IP address in the
	address field.
	If you do not know the IP address of the printer, then you can:
	• View the IP address on the printer home screen.
	• Print a network setup page or the menu settings pages, and then
	locate the IP address in the TCP/IP section.
	Note: An IP address appears as four sets of numbers separated by
	periods, such as 123.123.123.123.
b	Click Settings > Apps > Apps Management > System tab > Log.
c	From the Filter menu, select an application status.
d	From the Application menu, select an application, and then click
	Submit.
Does an error message appear in the log?
Step 2		The problem is solved.	Contact customer
Resolve the error.			support.
Is the application working now?

Embedded Web Server does not open

Action	Yes	No
Step 1	Go to step 2.	Type the correct
Make sure the printer IP address is correct.		printer IP address in the
View the printer IP address:		address field of your
		Web browser.
• From the printer home screen
		Note: Depending on
• From the TCP/IP section in the Network/Ports menu
		the network settings,
• By printing a network setup page or menu settings page, and then
		you may need to type
finding the TCP/IP section		“https://” instead of
Note: An IP address appears as four sets of numbers separated by		“http://” before the
		printer IP address to
periods, such as 123.123.123.123.
		access the Embedded
Is the printer IP address correct?		Web Server.
Step 2	Go to step 3.	Turn on the printer.
Check if the printer is turned on.
Is the printer turned on?