Lexmark 696, 496, 896 manual Hardware and internal option problems, Cannot detect internal option

Troubleshooting 322

Hardware and internal option problems

Cannot detect internal option

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

Turn off the printer, then wait for about 10 seconds, and then turn on the printer.

Does the internal option operate correctly?
Step 2		Go to step 3.	Connect the internal
Check if the internal option is properly installed in the controller board.			option to the controller
a	Turn off the printer using the power switch, and then unplug the power		board.
	cord from the electrical outlet.
b	Make sure the internal option is installed in the appropriate connector
	in the controller board.
c	Connect the power cord to the printer, then to a properly grounded
	electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Step 3		Go to step 4.	Reinstall the internal
Print a menu settings page, and then check to see if the internal option is			option.
listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Step 4		The problem is solved.	Contact customer
a	Check if the internal option is selected.		support.
	It may be necessary to manually add the internal option in the printer
	driver to make it available for print jobs. For more information, see
	“Updating available options in the printer driver” on page 55.

bResend the print job.

Does the internal option operate correctly?

Internal print server does not operate correctly

Action	Yes	No
Step 1	Go to step 2.	Check if the internal
Reinstall the internal print server.		print server is
a Remove, and then install the internal print server. For more		supported by the
		printer.
information, see “Installing an Internal Solutions Port” on page 37.
		Note: An internal print
b Print a menu settings page, and then check if the internal print server
		server from another
is listed in the Installed Features list.
		printer may not work
Is the internal print server listed in the Installed Features list?		with this printer.