Troubleshooting
Before requesting service, please try the following solutions.| PROBLEM | SOLUTION |
No operation can be performed with | • Check the batteries in the remote control. They may need |
| the remote control. | replacing. |
| • Operate the remote control at a distance of no more than 6.1m |
| from the product. |
| • Remove the batteries and hold down one or more buttons for |
| several minutes to drain the microprocessor inside the remote |
| control to reset it. Reinstall the batteries and try to operate the |
| remote control again. |
| The disc does not play. | • Ensure that the disc is installed with the label side facing up. |
| • Check the region number of the Ultra HD |
| Disc/DVD. |
| The disc Menu does not appear. | • Confirm that the disc has disc menus. |
|
|
The prohibition message appears on | • This message appears when an invalid button is pressed. |
| the screen. | • The Ultra HD |
| doesn't support the feature (e.g., angles). |
| • You've requested a title or chapter number or search time that |
| is out of range. |
| Play mode differs from the Setup | • Some of the functions selected in the Setup Menu may |
| Menu selection. | not work properly if the disc is not encoded with the |
| corresponding function. |
The screen ratio cannot be changed. | • The Screen Ratio on your Ultra HD |
| DVD Disc is fixed and cannot be changed. |
| • This is not a problem with the product. |
| No audio. | • Make sure you have selected the correct Digital Output in the |
| Audio Options Menu. |
| The screen is blank. | • If the HDMI output is set to a resolution your TV cannot |
| support (for example, 1080p), you may not see a picture on |
| your TV. |
| • Press the @ (STOP) button (on top panel) for more than |
| 5 seconds with no disc inside. The initialization message |
| appears on the screen, and the player turns off automatically. |
| When you turn your product on again, all the settings will be |
| reset. |
| • When the factory default settings are restored, all stored user |
| BD data will be deleted. |
Appendix 07