Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM

SOLUTION

No operation can be performed with

• Check the batteries in the remote control. They may need

the remote control.

replacing.

 

• Operate the remote control at a distance of no more than 6.1m

 

from the product.

 

• Remove the batteries and hold down one or more buttons for

 

several minutes to drain the microprocessor inside the remote

 

control to reset it. Reinstall the batteries and try to operate the

 

remote control again.

The disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Ultra HD Blu-ray Disc/Blu-ray

 

Disc/DVD.

The disc Menu does not appear.

• Confirm that the disc has disc menus.

 

 

The prohibition message appears on

• This message appears when an invalid button is pressed.

the screen.

• The Ultra HD Blu-ray Disc/Blu-ray Disc/DVD's software

 

doesn't support the feature (e.g., angles).

 

• You've requested a title or chapter number or search time that

 

is out of range.

Play mode differs from the Setup

• Some of the functions selected in the Setup Menu may

Menu selection.

not work properly if the disc is not encoded with the

 

corresponding function.

The screen ratio cannot be changed.

• The Screen Ratio on your Ultra HD Blu-ray Disc/Blu-ray Disc/

 

DVD Disc is fixed and cannot be changed.

 

• This is not a problem with the product.

No audio.

• Make sure you have selected the correct Digital Output in the

 

Audio Options Menu.

The screen is blank.

• If the HDMI output is set to a resolution your TV cannot

 

support (for example, 1080p), you may not see a picture on

 

your TV.

 

• Press the @ (STOP) button (on top panel) for more than

 

5 seconds with no disc inside. The initialization message

 

appears on the screen, and the player turns off automatically.

 

When you turn your product on again, all the settings will be

 

reset.

 

• When the factory default settings are restored, all stored user

 

BD data will be deleted.

07 Appendix

55 English

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Samsung UBD-K8500/ZF, UBD-K8500/EN, UBD-K8500/XE manual Troubleshooting, Problem Solution
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UBD-K8500/EN, UBD-K8500/XE, UBD-K8500/ZF specifications

The Samsung UBD-K8500 is a standout ultra HD Blu-ray player that has garnered attention for its impressive capabilities in delivering an immersive viewing experience. As a flagship model in Samsung's lineup, it effectively supports 4K resolution, which brings stunning image quality and life-like detail that enhances any movie night.

One of the main features of the UBD-K8500 is its 4K Ultra HD playback support. It allows users to enjoy movies in higher resolution than standard Blu-ray discs can provide, outputting crystal-clear images at 3840 x 2160 pixels. This ultra HD capability is complemented by High Dynamic Range (HDR) technology, which enhances contrast and color accuracy for vibrant visuals. HDR enables a broader range of color capabilities, ensuring that both the darkest and brightest scenes are rendered with precision.

The UBD-K8500 is equipped with Samsung's Smart Hub, providing users with access to a suite of streaming services including popular options like Netflix and Amazon Prime Video. This integration allows for easy streaming of 4K content, making it a versatile media hub in any entertainment setup. The player also supports various file formats, including HEVC and VP9, enabling the playback of multiple video formats for ultimate convenience.

Enhanced by the player’s upscaling technology, users can enjoy an improved picture quality from standard Blu-ray discs and DVDs. Samsung’s proprietary technology works to upscale lower resolution content close to near-4K quality, ensuring that all media looks its best regardless of the source.

The UBD-K8500 features an elegant design that fits seamlessly into any home theater system. With its sleek profile and distinctive curved design, it not only performs impressively but also adds an aesthetic appeal to media setups.

In terms of connectivity, the player includes multiple HDMI outputs, USB ports, and built-in Wi-Fi, ensuring easy integration with TVs and other devices. The inclusion of both wired and wireless connectivity options allows users to effortlessly stream online content and access updates.

Overall, the Samsung UBD-K8500 blends cutting-edge technology with user-friendly features, making it a noteworthy option for anyone looking to elevate their home entertainment experience with 4K Ultra HD. Its combination of superior image quality, smart functionality, and elegant design makes it a valuable addition for serious movie enthusiasts and casual viewers alike.
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