Clearing jams 285 Close the rear door | Lexmark 496, 696, 896

Clearing jams

285

3Close the rear door.

Image 285

Lexmark 496, 696, 896 manual Clearing jams 285 Close the rear door

Contents

September Users Guide Contents Loading paper and specialty media Paper and specialty media guidePrinting 100 Mailing 120 Copying 108Faxing 127 Scanning 152 Saving money and the environment 241 Securing the printer 247Maintaining the printer 251 Troubleshooting 300 Managing the printer 269Clearing jams 272 Index 385 368 Safety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it here Other countries and regions-See the printed Selecting a location for the printer Right side 15 cm 6 Front 39.4 cm 15.5 Left side Rear Top Basic model Printer configurations Configured model Understanding the basic functions of the scannerHardware option Alternative hardware option Using the ADF Using the ADF and scanner glassUsing the scanner glass You can use the ADF or the scanner glass to scan documents Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Use Understanding the home screen Indicator light color and its corresponding printer status Feature Description Features Arrows View a list of options Copy It Print a copy Using the touch-screen buttons Other touch-screen buttons Finding the IP address of the printer Setting up and using the home screen applicationsFinding the IP address of the computer For Windows users Click Settings General Settings Home screen customization Accessing the Embedded Web ServerCustomizing the home screen For Macintosh users Understanding the different applications Setting up Forms and FavoritesActivating the home screen applications Finding information about the home screen applications Setting up Card Copy Click Settings Apps Apps Management Forms and FavoritesClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcut Click Settings Apps Apps Management Multi Send Setting up Scan to NetworkClick Settings Apps Apps Management Scan to Network UseTo Exporting and importing a configuration Setting up Remote Operator PanelClick Settings Remote Operator Panel Settings Click Submit Additional printer setup Installing internal optionsAvailable internal options Accessing the controller board Page Page Additional printer setup Close the access cover Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Page Page Page Page Installing a printer hard disk Page Page Page Page Removing a printer hard disk Page Installing hardware options Order of installationInstalling optional trays Page Page Attaching cables EXT port Setting up the printer software Installing the printer softwareOrganizing cables Updating available options in the printer driver Click Update Now ‑ Ask PrinterOpen the printers folder Windows Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking For Windows users Select Ethernet connection, and then click Continue For Macintosh users AppleTalk select your printer Add Preparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Using the Push Button Configuration methodNetwork/Ports Active NIC Auto Submit Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Properties Click Continue Finish Printing a menu settings Verifying printer setupPrinting a network setup Reports Menu Settings Configuring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading the 550‑sheet tray Loading paper and specialty media Page JIS B5 Page ABC One ‑sided printing Two ‑sided printing Page Page Loading the 2100‑sheet tray Pull out the tray Adjust the width and length guides Loading A5‑size paper Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Page Pull down the multipurpose feeder door Loading the multipurpose feeder Loading paper and specialty media Page Page One ‑sided printing Two ‑sided printing RLT CEX E Linking and unlinking trays Linking and unlinking trays Using the Embedded Web Server Using the printer control panelCreating a custom name for a paper type Click Settings Paper Menu Custom Types Assigning a custom paper typePaper Menu Custom Types Tips on using card stock Using specialty mediaTips on using envelopes Paper and specialty media guide Tips on using labels Tips on using letterheadSource Printing Printable side Paper orientation Tips on using transparencies Paper characteristicsPaper guidelines Fiber content Using recycled paper and other office papersSelecting paper Selecting preprinted forms and letterhead Unacceptable paper examples Supported paper sizes, types, and weights Storing paperPaper sizes supported by the printer Printer engine supports 60-176‑g/m216-47‑lb paper weights Paper types and weights supported by the printer Paper type 550 ‑sheet tray 2100 ‑sheet Multipurpose Duplex Supported paper sizesTray Feeder Executive Letter Legal Folio Oficio Statement Universal Supported paper types and weights Light paper Colored paperHeavy paper Rough/cotton Printing Adjusting toner darknessPrinting forms and a document Printing forms Adjust the toner darkness, and then click Submit Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Adjust the setting, and then touch Submit Printing from a flash drive Printing from a flash drivePrinting 102 Supported flash drives and file types Printing 103Recommended flash drives File type Storing print jobs in the printer Printing confidential and other held jobsPrinting confidential and other held jobs Printing 104 Modifying confidential print settings Printing information pages Canceling a print job Printing 107 Copying Copying using the ADFMaking copies Making a quick copy Copying photos Copying using the scanner glassCopying on specialty media Copying on transparencies Copying on letterhead Creating a copy shortcut using the printer control panel Making copies using paper from a selected tray Customizing copy settingsCopying to a different size Copying different paper sizes Example 2 Copying on a single paper size Copying on both sides of the paper duplexingCopy to Auto Size Match Copy It Copy to Letter Copy It Reducing or enlarging copies Adjusting copy quality Collating copies Placing separator sheets between copiesCollated Not collated Creating a custom copy job Copying multiple pages onto a single sheetCopy Advanced Options Separator Sheets Between Copies Between Jobs Between Pages Off Placing information on copies Placing a header or footer on pagesPlacing an overlay message on each Canceling a copy job while pages are being printed Canceling a copy jobUnderstanding the copy options Copy from Scale ContentDarkness Sides Duplex Save As Shortcut Using the advanced options Setting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the printer control panel Creating an e-mail shortcut using the Embedded Web ServerClick Settings Creating an e-mail shortcut Sending an e‑mail using a shortcut number Sending an e-mail using the printer control panelMailing a document Mailing 122 Sending an e‑mail using the address book Customizing e-mail settingsAdding e-mail subject and message information Changing the output file type Understanding the e-mail options Canceling an e-mail Resolution Send AsMailing 125 Scan Preview Setup Setting up the printer to fax FaxingFaxing 127 Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Choosing a fax connection Setup 1 Printer is connected to a dedicated fax lineScenario 1 Standard telephone line Faxing 129 Faxing 130 Tips for this setupTo connect Connected to the same telephone wall jack Connected to different wall jacks Faxing 131 To connect Faxing 133 Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Faxing 135 Faxing 136 Setup 1 Printer is connected directly to a cable modemPage Part name Part number Lexmark adapter plug 40X8519 Faxing 139 Connecting the printer to a non‑RJ‑11 wall jack Faxing 140 Connecting the printer to a wall jack in Germany Faxing 141 Connect the printer to any of the N ports Setting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Faxing 142 Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a fax Sending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address book Creating shortcuts Click Settings Manage Shortcuts Fax Shortcut Setup Changing the fax resolution Customizing fax settingsClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darker Holding and forwarding faxes Canceling an outgoing faxBlocking junk faxes Holding faxes Click Settings Fax Settings Click Settings Fax Settings Analog Fax Setup Holding FaxesUnderstanding the fax options Forwarding a fax This option lets you send a fax at a later time or date Delayed Send Faxing 151 Creating an FTP shortcut using the Embedded Web Server Using Scan to NetworkScanning Scanning to an FTP address Creating an FTP shortcut using the printer control panel Scanning to an FTP address using the printer control panelScanning to an FTP address Scanning an FTP using the address book Scanning to an FTP address using a shortcut numberScanning to a computer or flash drive Scanning 154 Scanning to a computer using the Embedded Web Server Scanning 155Click Scan Profile Create Scan Profile Scanning to a flash drive Setting up Scan to ComputerScanning 156 Click Next Close Understanding the scan options This option lets you type a file name for the scan imageThis option lets you set the output type for the scan image Content Scanning 159 Understanding the printer m enus Menus listUnderstanding the printer menus 160 Configure MP menu Default Source menuPaper menu Understanding the printer menus 161 Understanding the printer menus 162 Paper Size/Type menuTray x Size Tray x Type Understanding the printer menus 163 MP Feeder SizeMP Feeder Type Manual Paper Size Understanding the printer menus 164Manual Paper Type Manual Envelope Size Substitute Size menu Paper Texture menuUnderstanding the printer menus 165 Understanding the printer menus 166 Understanding the printer menus 167 Paper Weight menu Understanding the printer menus 168 Understanding the printer menus 169 Paper Loading menu Custom Names menu Custom Types menuUnderstanding the printer menus 170 Use Custom Name Custom Bin Names menu Custom Scan Sizes menuUnderstanding the printer menus 171 Custom Scan Size Universal Setup menu Bin Setup menuUnderstanding the printer menus 172 Understanding the printer menus 173 Configure BinsOverflow Bin Assign Type/Bin Reports menu Reports menuUnderstanding the printer menus 174 Active NIC menu Network/Ports menuStandard Network or Network x menu Understanding the printer menus 175 Understanding the printer menus 176 Network Card menu To access the menu, navigate to either of the followingTCP/IP menu Understanding the printer menus 177 Understanding the printer menus 178 To access the menu, navigate to Wireless menuNetwork/Ports Network x Network x Setup Wireless IPv6 menu Understanding the printer menus 180 AppleTalk menu Standard USB menu Understanding the printer menus 181USB Buffer Understanding the printer menus 182 Parallel x menuENA Address ENA Netmask Understanding the printer menus 183 Parallel BufferAdvanced Status Serial x menu Parallel ModeUnderstanding the printer menus 184 Protocol Serial Buffer Understanding the printer menus 185 Robust XON Understanding the printer menus 186Baud Data Bits Understanding the printer menus 187 Smtp Setup menu Edit Security Setups menu Security menuUnderstanding the printer menus 188 Edit Access Controls Miscellaneous Security Settings menuLogin Restrictions Security Reset Jumper Understanding the printer menus 190 Confidential Print menu Disk Wiping menu Security Audit Log menuUnderstanding the printer menus 191 Understanding the printer menus 192 Set Date/Time menu Settings menu General Settings menuUnderstanding the printer menus 193 Run Initial setup Quiet ModeUnderstanding the printer menus 194 ADF Loaded Beep Keyboard Understanding the printer menus 195Paper Sizes Scan to PC Port Range Displayed Information Understanding the printer menus 196 Home screen customization Understanding the printer menus 197Date Format Time Format Understanding the printer menus 198 Understanding the printer menus 199 Understanding the printer menus 200 Hibernate Timeout on Connection Error Recovery Print RecoveryUnderstanding the printer menus 201 Understanding the printer menus 202 Copy Settings menu Understanding the printer menus 203 Understanding the printer menus 204 Understanding the printer menus 205 Fax Mode Analog Fax Setup menu Fax Settings menuGeneral Fax Settings Understanding the printer menus 206 Understanding the printer menus 207 Resolution Fax Send SettingsUnderstanding the printer menus 208 Fax Cover Dial Prefix Understanding the printer menus 209 Understanding the printer menus 210 Understanding the printer menus 211 Fax Receive Settings Understanding the printer menus 212 Understanding the printer menus 213 Fax Log Settings Speaker Settings ‑mail Settings menuAnswer On Understanding the printer menus 214 Format Understanding the printer menus 215 Orientation Understanding the printer menus 216 Understanding the printer menus 217 FTP Settings menu Understanding the printer menus 218Use cc/bcc Understanding the printer menus 219 Understanding the printer menus 220 File Name Understanding the printer menus 221 Scan Settings Flash Drive menuUnderstanding the printer menus 222 Understanding the printer menus 223 Understanding the printer menus 224 Print Settings Understanding the printer menus 225Copies Understanding the printer menus 226 Print Settings Setup menuUnderstanding the printer menus 227 Print Area Understanding the printer menus 228Download Target Resource Save Understanding the printer menus 229 Finishing menu Separator Source Understanding the printer menus 230Paper Saver Orientation Staple Job Understanding the printer menus 231 Quality menu Understanding the printer menus 232 Job Accounting menu Understanding the printer menus 233 Utilities menu Understanding the printer menus 234 XPS menu PostScript menu PCL Emul menuUnderstanding the printer menus 235 Symbol Set PCL Emulation SettingsUnderstanding the printer menus 236 Tray Renumber Understanding the printer menus 237 Understanding the printer menus 238 Html menuFont Size Scale Image menu Help menuUnderstanding the printer menus 239 Menu item Description Understanding the printer menus 240 Saving money and the environment Using recycled paperSaving paper and toner Conserving supplies Click Settings General Settings Eco‑Mode select a setting Using Eco‑ModeClick Settings General Settings Quiet Mode select a setting Saving energy Click Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 243 Adjusting the brightness of the printer display Using Hibernate modeClick Settings General Settings Sleep Button Settings Settings General Settings Recycling Settings General Settings Screen BrightnessRecycling Lexmark products Recycling Lexmark packagingPage Statement of Volatility Securing the printerErasing volatile memory Disposing of a printer hard disk Touch Wipe All Settings Using the printer control panelTouch Back Exit Config Menu Erasing non‑volatile memory Using the Embedded Web Server Configuring printer hard disk encryptionClick Settings Security Disk Encryption Touch Disk Encryption Enable Securing the printer 250 Finding printer security information Cleaning the printer Cleaning the printer partsMaintaining the printer Maintaining the printer 251 Maintaining the printer 252 Cleaning the scanner glassPage Emptying the hole punch box Close the scanner coverPull out the hole punch box Empty the container Checking the status of parts and supplies From the home screen, touch Status/Supplies View SuppliesClick Device Status More Details Ordering a maintenance kit Using genuine Lexmark parts and suppliesOrdering supplies Estimated number of remaining pages Lexmark regular fuser maintenance kit type Lexmark Return Program fuser maintenance kit typeLexmark ADF maintenance kit Ordering an imaging unit Storing supplies Ordering staple cartridgesMaintaining the printer 258 Replacing supplies Replacing the toner cartridgeMaintaining the printer 259 Page Page Maintaining the printer 262 Replacing the imaging unitPage Page Page Maintaining the printer 266 Replacing a staple cartridge Before moving the printer Moving the printer Shipping the printer Moving the printer to another location Setting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual display Notification Description Click Settings Print Settings Supply Notifications Managing the printer 271 Restoring factory default settings Avoiding jams Clearing jamsLoad paper properly Clearing jams 272Page Clearing jams 274 Allow the paper to enter the optional mailbox bins properly Use recommended paper Understanding jam messages and locations Area name Printer control panel message What to do Clearing jams 277 ‑page jam, lift front cover to remove cartridgePage Page Page ‑page jam, open upper rear door Page ‑page jam, open upper and lower rear door Page Clearing jams 285 Close the rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder ‑page jam, open mailbox rear door. Leave paper in bin yy.xx Page Page Clearing jams 294 ‑page jam, open automatic feeder top cover y.xxPage Page Page Page Page Understanding the printer messages Troubleshooting Check tray x connection Troubleshooting 301Close door or insert cartridge Close finisher side door Configuration change, some held jobs were not restored Close top access coverClose front door Complex page, some data may not have printed Error reading USB drive. Remove USB Disk full, scan job canceledError reading USB hub. Remove hub Fax partition inoperative. Contact system administrator Fax Station Number not set up. Contact system administrator Fax Station Name not set up. Contact system administratorImaging unit low 84.xy Imaging unit nearly low 84.xy Incompatible tray x Install binIncorrect paper size, open paper source Insert hole punch box Install Tray Install duplexInsufficient memory for Flash Memory Defragment operation Insufficient memory to collate job Insufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureInsufficient memory, some Held Jobs were deleted Load paper source with custom string paper orientation Load Manual Feeder with custom string paper orientation Troubleshooting 308Load Manual Feeder with custom type name paper orientation Load Manual Feeder with paper size paper orientation Memory full, cannot print faxes Load staples Network x software error No analog phone line connected to modem, fax is disabledMemory full, cannot send faxes Non‑Lexmark supply type, see User’s Guide 33.xy Paper changes needed Parallel port x disabled Reinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive cartridge 31.xyReattach bins x y Remove defective disk Remove paper from all bins Remove packaging material, area nameRemove paper from bin Remove paper from linked set bin name Replace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 314Replace jammed originals if restarting job Printer and toner cartridge regions Replace separator pad Restore held jobs?Replace unsupported cartridge 32.xy Replace unsupported imaging unit 32.xy Scanner maintenance required soon, use ADF Kit Scanner disabled by adminSerial option x error Scan document too long Some held jobs were not restored Serial port x disabledStandard network software error Standard USB port disabled Too many flash options installed Too many disks installedUnsupported camera mode, unplug camera and change mode Too many trays attached USB port x disabled Solving printer problemsWeblink server not set up. Contact system administrator Unsupported disk Troubleshooting 320 Basic printer problemsPrinter is not responding Action Yes Printer display is blank Troubleshooting 321 Troubleshooting 322 Hardware and internal option problemsAction Yes Step Problem is solved Go to step Cannot detect internal option Internal Solutions Port does not operate correctly Tray problemsTroubleshooting 323 USB/parallel interface card does not operate correctly Troubleshooting 324 Troubleshooting 325 Paper feed problemsAction Yes Step Go to step Problem is solved Jammed pages are not reprinted Printing problems Solving print problemsTroubleshooting 326 Paper jam message remains after jam is cleared Envelope seals when printing Error message about reading the flash drive appearsTroubleshooting 327 Step Problem is solved. Go to step Troubleshooting 328Incorrect characters print Job prints from the wrong tray or on the wrong paper Large jobs do not collate Troubleshooting 329 Printing slows down Troubleshooting 330Print jobs do not print Click File Print Advanced Print As Image OK OK Troubleshooting 331 Troubleshooting 332 Settings General Settings Print Recovery Page Protect OffPrint job takes longer than expected Settings General Settings Timeouts Troubleshooting 333Tray linking does not work Unexpected page breaks occur Troubleshooting 334 Print quality problemsCharacters have jagged or uneven edges Clipped pages or images Compressed images appear on prints Troubleshooting 335 Gray background on prints Troubleshooting 336 Horizontal voids appear on prints Troubleshooting 337 Incorrect margins on prints Troubleshooting 338 Troubleshooting 339 Paper curlPrinter is printing blank pages Printer is printing solid black pages Troubleshooting 340 Print irregularities Troubleshooting 341 Print is too dark Troubleshooting 342 Troubleshooting 343 Print is too light Troubleshooting 344 Repeating defects appear on prints Troubleshooting 345 Troubleshooting 346 Shadow images appear on printsSkewed print Streaked horizontal lines appear on prints Troubleshooting 347 Streaked vertical lines appear on prints Troubleshooting 348 Toner fog or background shading appears on prints Troubleshooting 349 Troubleshooting 350 Toner rubs offToner specks appear on prints Transparency print quality is poor Troubleshooting 351Uneven print density Vertical voids appear on prints Troubleshooting 352 Solving copy problems Troubleshooting 353 Copier does not respondPartial document or photo copies Troubleshooting 354 Poor copy qualityAdvanced Options Advanced Imaging Sharpness select a lower Scanner unit does not close Solving fax problems Troubleshooting 356 Caller ID is not shownCannot send or receive a fax Troubleshooting 357 Can receive but not send faxes Troubleshooting 358 359 Yes Problem is solved Go to step Troubleshooting 360 Fax and e-mail functions are not set upSettings General Settings Run initial setup Yes Received fax has poor print quality Solving scanner problems Troubleshooting 361Click Settings Fax Settings Analog Fax Setup Cannot scan from a computer Troubleshooting 362Partial document or photo scans Poor scanned image quality Troubleshooting 363 Scan job was not successfulStep Change the file name. Go to step Troubleshooting 364 Stamp or OverwriteExisting file check box Scanner does not respond Troubleshooting 365 An application error has occurred Solving home screen applications problemsTroubleshooting 366 Click Settings Apps Apps Management System tab Log Contacting customer support Troubleshooting 367Tech Library Mail Edition notice Product information368 September 369 Trademarks Noise emission levels Licensing notices370 Meter average sound pressure, dBA Product disposal Static sensitivity notice371 Laser notice Temperature informationLaser advisory label 372 Product power consumption Power consumptionSleep Mode Hibernate Mode Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Radio interference notice 375 Regulatory notices for telecommunication terminal equipment 376 Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Modular component notice Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada 379 Industry Canada Canada ΤΗΣ Οδηγιασ 1999/5/ΕΚ 380 Limited warranty Lexmark International, Inc., Lexington, KY381 Limited warranty service Extent of limited warranty382 Limitation of liability Patent acknowledgmentAdditional rights 383 384 2100‑sheet tray loading 74 550‑sheet tray installing SymbolsIndex NumericsPage Page FTP Page Page Page Page Page Page