Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 896, 496, 696 manual Avoiding jams, Load paper properly, Clearing jams 272

Models: 696 496 896

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Clearing jams

272 Clearing jams

Jam error messages appear on the printer display and include the area of the printer where the jam occurred. When there is more than one jam, the number of jammed pages is displayed.

Avoiding jams

Load paper properly

•Make sure paper lies flat in the tray.

Correct loading of paper

Incorrect loading of paper

•Do not remove a tray while the printer is printing.

•Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.

•Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.

Page 272

Image 272

Lexmark 896, 496, 696 manual Avoiding jams, Load paper properly, Clearing jams 272, Make sure paper lies flat in the tray

Contents

Users Guide SeptemberContents Printing 100 Loading paper and specialty mediaPaper and specialty media guide Copying 108 Mailing 120Faxing 127 Scanning 152Maintaining the printer 251 Saving money and the environment 241Securing the printer 247 Clearing jams 272 Troubleshooting 300Managing the printer 269 368 Index 385Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedRight side 15 cm 6 Front 39.4 cm 15.5 Left side Rear Top Printer configurations Basic modelHardware option Alternative hardware option Configured modelUnderstanding the basic functions of the scanner Using the ADF and scanner glass Using the ADFUsing the scanner glass You can use the ADF or the scanner glass to scan documentsUsing the printer control panel Understanding the printer control panelUnderstanding the printer control panel UseIndicator light color and its corresponding printer status Understanding the home screenFeatures Feature DescriptionUsing the touch-screen buttons Arrows View a list of options Copy It Print a copyOther touch-screen buttons Setting up and using the home screen applications Finding the IP address of the printerFinding the IP address of the computer For Windows usersAccessing the Embedded Web Server Click Settings General Settings Home screen customizationCustomizing the home screen For Macintosh usersSetting up Forms and Favorites Understanding the different applicationsActivating the home screen applications Finding information about the home screen applicationsClick Settings Apps Apps Management Card Copy Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Using MyShortcut Setting up Multi SendSetting up Scan to Network Click Settings Apps Apps Management Multi SendClick Settings Apps Apps Management Scan to Network UseToClick Settings Remote Operator Panel Settings Exporting and importing a configurationSetting up Remote Operator Panel Click Submit Available internal options Additional printer setupInstalling internal options Accessing the controller board Page Page Installing a memory card Additional printer setup Close the access coverPage Installing an optional card Page Installing an Internal Solutions Port Page Page Page Page Installing a printer hard disk Page Page Page Page Removing a printer hard disk Page Installing optional trays Installing hardware optionsOrder of installation Page Page Attaching cables EXT port Organizing cables Setting up the printer softwareInstalling the printer software Click Update Now ‑ Ask Printer Updating available options in the printer driverOpen the printers folder WindowsPreparing to set up the printer on an Ethernet network Installing the printer on an Ethernet networkNetworking For Windows usersFor Macintosh users Select Ethernet connection, and then click ContinuePreparing to set up the printer on a wireless network AppleTalk select your printer AddNetwork/Ports Active NIC Auto Submit Connecting the printer using the Wireless Setup WizardUsing the Push Button Configuration method Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Continue Finish Click PropertiesVerifying printer setup Printing a menu settingsPrinting a network setup Reports Menu SettingsSetting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading the 550‑sheet trayLoading paper and specialty media Page JIS B5 Page ABC One ‑sided printing Two ‑sided printing Page Page Pull out the tray Adjust the width and length guides Loading the 2100‑sheet trayLoading A5‑size paper Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Page Loading the multipurpose feeder Pull down the multipurpose feeder doorLoading paper and specialty media Page Page One ‑sided printing Two ‑sided printing RLT CEX E Linking and unlinking trays Linking and unlinking traysCreating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Paper Menu Custom Types Click Settings Paper Menu Custom TypesAssigning a custom paper type Using specialty media Tips on using card stockTips on using envelopes Paper and specialty media guideSource Printing Printable side Paper orientation Tips on using labelsTips on using letterhead Paper guidelines Tips on using transparenciesPaper characteristics Using recycled paper and other office papers Fiber contentSelecting paper Selecting preprinted forms and letterheadUnacceptable paper examples Paper sizes supported by the printer Supported paper sizes, types, and weightsStoring paper Paper types and weights supported by the printer Printer engine supports 60-176‑g/m216-47‑lb paper weightsSupported paper sizes Paper type 550 ‑sheet tray 2100 ‑sheet Multipurpose DuplexTray Feeder Executive Letter Legal Folio Oficio Statement UniversalSupported paper types and weights Colored paper Light paperHeavy paper Rough/cottonAdjusting toner darkness PrintingPrinting forms and a document Printing formsClick Settings Print Settings Quality Menu Toner Darkness Adjust the toner darkness, and then click SubmitSettings Print Settings Quality Menu Toner Darkness Adjust the setting, and then touch SubmitPrinting 102 Printing from a flash drivePrinting from a flash drive Recommended flash drives File type Supported flash drives and file typesPrinting 103 Printing confidential and other held jobs Storing print jobs in the printerPrinting confidential and other held jobs Printing 104Modifying confidential print settings Canceling a print job Printing information pagesPrinting 107 Copying using the ADF CopyingMaking copies Making a quick copyCopying using the scanner glass Copying photosCopying on specialty media Copying on transparenciesCreating a copy shortcut using the printer control panel Copying on letterheadCustomizing copy settings Making copies using paper from a selected trayCopying to a different size Copying different paper sizesCopying on both sides of the paper duplexing Example 2 Copying on a single paper sizeCopy to Auto Size Match Copy It Copy to Letter Copy ItAdjusting copy quality Reducing or enlarging copiesCollated Not collated Collating copiesPlacing separator sheets between copies Copying multiple pages onto a single sheet Creating a custom copy jobCopy Advanced Options Separator Sheets Between Copies Between Jobs Between Pages OffPlacing an overlay message on each Placing information on copiesPlacing a header or footer on pages Canceling a copy job Canceling a copy job while pages are being printedUnderstanding the copy options Copy fromContent ScaleDarkness Sides DuplexUsing the advanced options Save As ShortcutSetting up the printer to e-mail Setting up the e-mail functionConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail SettingsCreating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the printer control panelClick Settings Creating an e-mail shortcutSending an e-mail using the printer control panel Sending an e‑mail using a shortcut numberMailing a document Mailing 122Customizing e-mail settings Sending an e‑mail using the address bookAdding e-mail subject and message information Changing the output file typeCanceling an e-mail Understanding the e-mail optionsMailing 125 ResolutionSend As Setup Scan PreviewFaxing 127 Setting up the printer to faxFaxing Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax SetupSetup 1 Printer is connected to a dedicated fax line Choosing a fax connectionScenario 1 Standard telephone line Faxing 129Tips for this setup Faxing 130To connect Connected to the same telephone wall jackFaxing 131 Connected to different wall jacksTo connect Scenario 2 Digital Subscriber Line DSL Faxing 133Scenario 3 VoIP telephone service Faxing 135 Setup 1 Printer is connected directly to a cable modem Faxing 136Page Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack Faxing 139Connecting the printer to a wall jack in Germany Faxing 140Faxing 141 Connect the printer to any of the N ports Connecting to a distinctive ring service Setting the outgoing fax name and numberSettings Fax Settings Analog Fax Setup Answer On Faxing 142Setting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a faxFax tab Enable fax Sending a fax using the computerSending a fax using a shortcut number Sending a fax using the address book Sending a fax at a scheduled timeClick Settings Manage Shortcuts Fax Shortcut Setup Creating shortcutsCustomizing fax settings Changing the fax resolutionClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darkerCanceling an outgoing fax Holding and forwarding faxesBlocking junk faxes Holding faxesClick Settings Fax Settings Analog Fax Setup Holding Faxes Click Settings Fax SettingsUnderstanding the fax options Forwarding a faxDelayed Send This option lets you send a fax at a later time or dateFaxing 151 Using Scan to Network Creating an FTP shortcut using the Embedded Web ServerScanning Scanning to an FTP addressScanning to an FTP address Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning to an FTP address using a shortcut number Scanning an FTP using the address bookScanning to a computer or flash drive Scanning 154Click Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerScanning 155 Setting up Scan to Computer Scanning to a flash driveScanning 156 Click Next CloseThis option lets you set the output type for the scan image Understanding the scan optionsThis option lets you type a file name for the scan image Content Scanning 159 Understanding the printer menus 160 Understanding the printer m enusMenus list Default Source menu Configure MP menuPaper menu Understanding the printer menus 161Paper Size/Type menu Understanding the printer menus 162Tray x Size Tray x TypeMP Feeder Type Understanding the printer menus 163MP Feeder Size Understanding the printer menus 164 Manual Paper SizeManual Paper Type Manual Envelope SizeUnderstanding the printer menus 165 Substitute Size menuPaper Texture menu Understanding the printer menus 166 Paper Weight menu Understanding the printer menus 167Understanding the printer menus 168 Paper Loading menu Understanding the printer menus 169Custom Types menu Custom Names menuUnderstanding the printer menus 170 Use Custom NameCustom Scan Sizes menu Custom Bin Names menuUnderstanding the printer menus 171 Custom Scan SizeUnderstanding the printer menus 172 Universal Setup menuBin Setup menu Configure Bins Understanding the printer menus 173Overflow Bin Assign Type/BinUnderstanding the printer menus 174 Reports menuReports menu Network/Ports menu Active NIC menuStandard Network or Network x menu Understanding the printer menus 175Understanding the printer menus 176 To access the menu, navigate to either of the following Network Card menuTCP/IP menu Understanding the printer menus 177Understanding the printer menus 178 Wireless menu To access the menu, navigate toNetwork/Ports Network x Network x Setup Wireless IPv6 menuAppleTalk menu Understanding the printer menus 180USB Buffer Standard USB menuUnderstanding the printer menus 181 Parallel x menu Understanding the printer menus 182ENA Address ENA NetmaskAdvanced Status Understanding the printer menus 183Parallel Buffer Parallel Mode Serial x menuUnderstanding the printer menus 184 ProtocolUnderstanding the printer menus 185 Serial BufferUnderstanding the printer menus 186 Robust XONBaud Data BitsSmtp Setup menu Understanding the printer menus 187Understanding the printer menus 188 Edit Security Setups menuSecurity menu Miscellaneous Security Settings menu Edit Access ControlsLogin Restrictions Security Reset JumperConfidential Print menu Understanding the printer menus 190Understanding the printer menus 191 Disk Wiping menuSecurity Audit Log menu Set Date/Time menu Understanding the printer menus 192Understanding the printer menus 193 Settings menuGeneral Settings menu Quiet Mode Run Initial setupUnderstanding the printer menus 194 ADF Loaded BeepUnderstanding the printer menus 195 KeyboardPaper Sizes Scan to PC Port RangeUnderstanding the printer menus 196 Displayed InformationUnderstanding the printer menus 197 Home screen customizationDate Format Time FormatUnderstanding the printer menus 198 Understanding the printer menus 199 Hibernate Timeout on Connection Understanding the printer menus 200Understanding the printer menus 201 Error RecoveryPrint Recovery Copy Settings menu Understanding the printer menus 202Understanding the printer menus 203 Understanding the printer menus 204 Understanding the printer menus 205 Fax Settings menu Fax Mode Analog Fax Setup menuGeneral Fax Settings Understanding the printer menus 206Understanding the printer menus 207 Fax Send Settings ResolutionUnderstanding the printer menus 208 Fax CoverUnderstanding the printer menus 209 Dial PrefixUnderstanding the printer menus 210 Fax Receive Settings Understanding the printer menus 211Understanding the printer menus 212 Fax Log Settings Understanding the printer menus 213‑mail Settings menu Speaker SettingsAnswer On Understanding the printer menus 214Understanding the printer menus 215 FormatUnderstanding the printer menus 216 OrientationUnderstanding the printer menus 217 Use cc/bcc FTP Settings menuUnderstanding the printer menus 218 Understanding the printer menus 219 Understanding the printer menus 220 Understanding the printer menus 221 File NameUnderstanding the printer menus 222 Scan SettingsFlash Drive menu Understanding the printer menus 223 Understanding the printer menus 224 Copies Print SettingsUnderstanding the printer menus 225 Understanding the printer menus 226 Understanding the printer menus 227 Print SettingsSetup menu Understanding the printer menus 228 Print AreaDownload Target Resource SaveFinishing menu Understanding the printer menus 229Understanding the printer menus 230 Separator SourcePaper Saver Orientation Staple JobQuality menu Understanding the printer menus 231Job Accounting menu Understanding the printer menus 232Utilities menu Understanding the printer menus 233XPS menu Understanding the printer menus 234Understanding the printer menus 235 PostScript menuPCL Emul menu Understanding the printer menus 236 Symbol SetPCL Emulation Settings Understanding the printer menus 237 Tray RenumberHtml menu Understanding the printer menus 238Font Size ScaleHelp menu Image menuUnderstanding the printer menus 239 Menu item DescriptionUnderstanding the printer menus 240 Using recycled paper Saving money and the environmentSaving paper and toner Conserving suppliesUsing Eco‑Mode Click Settings General Settings Eco‑Mode select a settingClick Settings General Settings Quiet Mode select a setting Saving energyAdjusting Sleep mode Click Settings General Settings TimeoutsSettings General Settings Timeouts Sleep Mode Saving money and the environment 243Using Hibernate mode Adjusting the brightness of the printer displayClick Settings General Settings Sleep Button Settings Settings General SettingsSettings General Settings Screen Brightness RecyclingRecycling Lexmark products Recycling Lexmark packagingPage Securing the printer Statement of VolatilityErasing volatile memory Disposing of a printer hard diskUsing the printer control panel Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memoryConfiguring printer hard disk encryption Using the Embedded Web ServerClick Settings Security Disk Encryption Touch Disk Encryption EnableFinding printer security information Securing the printer 250Cleaning the printer parts Cleaning the printerMaintaining the printer Maintaining the printer 251Cleaning the scanner glass Maintaining the printer 252Page Pull out the hole punch box Empty the container Emptying the hole punch boxClose the scanner cover Click Device Status More Details Checking the status of parts and suppliesFrom the home screen, touch Status/Supplies View Supplies Using genuine Lexmark parts and supplies Ordering a maintenance kitOrdering supplies Estimated number of remaining pagesLexmark Return Program fuser maintenance kit type Lexmark regular fuser maintenance kit typeLexmark ADF maintenance kit Ordering an imaging unitMaintaining the printer 258 Storing suppliesOrdering staple cartridges Maintaining the printer 259 Replacing suppliesReplacing the toner cartridge Page Page Replacing the imaging unit Maintaining the printer 262Page Page Page Replacing a staple cartridge Maintaining the printer 266Moving the printer Before moving the printerMoving the printer to another location Shipping the printerFinding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual displayClick Settings Print Settings Supply Notifications Notification DescriptionRestoring factory default settings Managing the printer 271Clearing jams Avoiding jamsLoad paper properly Clearing jams 272Page Allow the paper to enter the optional mailbox bins properly Clearing jams 274Understanding jam messages and locations Use recommended paperArea name Printer control panel message What to do ‑page jam, lift front cover to remove cartridge Clearing jams 277Page Page Page ‑page jam, open upper rear door Page ‑page jam, open upper and lower rear door Page Clearing jams 285 Close the rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder ‑page jam, open mailbox rear door. Leave paper in bin yy.xx Page Page ‑page jam, open automatic feeder top cover y.xx Clearing jams 294Page Page Page Page Page Troubleshooting Understanding the printer messagesTroubleshooting 301 Check tray x connectionClose door or insert cartridge Close finisher side doorClose top access cover Configuration change, some held jobs were not restoredClose front door Complex page, some data may not have printedDisk full, scan job canceled Error reading USB drive. Remove USBError reading USB hub. Remove hub Fax partition inoperative. Contact system administratorFax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administratorImaging unit low 84.xy Imaging unit nearly low 84.xyInstall bin Incompatible tray xIncorrect paper size, open paper source Insert hole punch boxInstall duplex Install TrayInsufficient memory for Flash Memory Defragment operation Insufficient memory to collate jobInsufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory, some Held Jobs were deleted Load paper source with custom string paper orientationTroubleshooting 308 Load Manual Feeder with custom string paper orientationLoad Manual Feeder with custom type name paper orientation Load Manual Feeder with paper size paper orientationLoad staples Memory full, cannot print faxesNo analog phone line connected to modem, fax is disabled Network x software errorMemory full, cannot send faxes Non‑Lexmark supply type, see User’s Guide 33.xyParallel port x disabled Paper changes neededReinstall missing or unresponsive cartridge 31.xy Reinstall missing or unresponsive imaging unit 31.xyReattach bins x y Remove defective diskRemove packaging material, area name Remove paper from all binsRemove paper from bin Remove paper from linked set bin nameTroubleshooting 314 Replace imaging unit, 0 estimated pages remain 84.xyReplace jammed originals if restarting job Printer and toner cartridge regionsRestore held jobs? Replace separator padReplace unsupported cartridge 32.xy Replace unsupported imaging unit 32.xyScanner disabled by admin Scanner maintenance required soon, use ADF KitSerial option x error Scan document too longSerial port x disabled Some held jobs were not restoredStandard network software error Standard USB port disabledToo many disks installed Too many flash options installedUnsupported camera mode, unplug camera and change mode Too many trays attachedSolving printer problems USB port x disabledWeblink server not set up. Contact system administrator Unsupported diskBasic printer problems Troubleshooting 320Printer is not responding Action YesTroubleshooting 321 Printer display is blankHardware and internal option problems Troubleshooting 322Action Yes Step Problem is solved Go to step Cannot detect internal optionTroubleshooting 323 Internal Solutions Port does not operate correctlyTray problems Troubleshooting 324 USB/parallel interface card does not operate correctlyPaper feed problems Troubleshooting 325Action Yes Step Go to step Problem is solved Jammed pages are not reprintedSolving print problems Printing problemsTroubleshooting 326 Paper jam message remains after jam is clearedTroubleshooting 327 Envelope seals when printingError message about reading the flash drive appears Troubleshooting 328 Step Problem is solved. Go to stepIncorrect characters print Job prints from the wrong tray or on the wrong paperTroubleshooting 329 Large jobs do not collateTroubleshooting 330 Printing slows downPrint jobs do not print Click File Print Advanced Print As Image OK OKTroubleshooting 331 Print job takes longer than expected Troubleshooting 332Settings General Settings Print Recovery Page Protect Off Troubleshooting 333 Settings General Settings TimeoutsTray linking does not work Unexpected page breaks occurPrint quality problems Troubleshooting 334Characters have jagged or uneven edges Clipped pages or imagesTroubleshooting 335 Compressed images appear on printsTroubleshooting 336 Gray background on printsTroubleshooting 337 Horizontal voids appear on printsTroubleshooting 338 Incorrect margins on printsPrinter is printing blank pages Troubleshooting 339Paper curl Troubleshooting 340 Printer is printing solid black pagesTroubleshooting 341 Print irregularitiesTroubleshooting 342 Print is too darkTroubleshooting 343 Troubleshooting 344 Print is too lightTroubleshooting 345 Repeating defects appear on printsSkewed print Troubleshooting 346Shadow images appear on prints Troubleshooting 347 Streaked horizontal lines appear on printsTroubleshooting 348 Streaked vertical lines appear on printsTroubleshooting 349 Toner fog or background shading appears on printsToner specks appear on prints Troubleshooting 350Toner rubs off Troubleshooting 351 Transparency print quality is poorUneven print density Vertical voids appear on printsSolving copy problems Troubleshooting 352Partial document or photo copies Troubleshooting 353Copier does not respond Advanced Options Advanced Imaging Sharpness select a lower Troubleshooting 354Poor copy quality Solving fax problems Scanner unit does not closeCannot send or receive a fax Troubleshooting 356Caller ID is not shown Troubleshooting 357 Troubleshooting 358 Can receive but not send faxesYes Problem is solved Go to step 359Fax and e-mail functions are not set up Troubleshooting 360Settings General Settings Run initial setup Yes Received fax has poor print qualityClick Settings Fax Settings Analog Fax Setup Solving scanner problemsTroubleshooting 361 Troubleshooting 362 Cannot scan from a computerPartial document or photo scans Poor scanned image qualityStep Change the file name. Go to step Troubleshooting 363Scan job was not successful Existing file check box Troubleshooting 364Stamp or Overwrite Troubleshooting 365 Scanner does not respondSolving home screen applications problems An application error has occurredTroubleshooting 366 Click Settings Apps Apps Management System tab LogTroubleshooting 367 Contacting customer supportTech Library MailProduct information Edition notice368 SeptemberTrademarks 369Licensing notices Noise emission levels370 Meter average sound pressure, dBA371 Product disposalStatic sensitivity notice Temperature information Laser noticeLaser advisory label 372Power consumption Product power consumptionSleep Mode Hibernate ModeIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Radio interference noticeRegulatory notices for telecommunication terminal equipment 375376 Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraRegulatory notices for wireless products Modular component noticeExposure to radio frequency radiation Industry Canada CanadaIndustry Canada Canada 379380 ΤΗΣ Οδηγιασ 1999/5/ΕΚ381 Limited warrantyLexmark International, Inc., Lexington, KY 382 Limited warranty serviceExtent of limited warranty Patent acknowledgment Limitation of liabilityAdditional rights 383384 Symbols 2100‑sheet tray loading 74 550‑sheet tray installingIndex NumericsPage Page FTP Page Page Page Page Page Page