B Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended solutions.
Problem | Possible Cause | Solution |
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Screen is blank. | Power cord is disconnected. | Connect the power cord. |
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| Power button on front panel of the | Press the front panel power button. |
| monitor is turned off. | NOTE: If pressing the power button has no effect, press |
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| |
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| and hold the power button for 10 seconds to disable the |
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| power button lockout feature. |
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| Video cable is improperly | Connect the video cable properly. Refer to Setting Up the |
| connected. | Monitor on page 7 for more information. |
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| Screen blanking is active. | Press any key on the keyboard or move the mouse to |
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| inactivate the screen blanking utility. |
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Monitor will not turn on. | Master power switch on rear panel | Turn the master power switch to On. |
| of the monitor is turned Off. |
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Image appears blurred, | Brightness is too low. | Press the – (minus) button on the front panel. If this does |
indistinct, or too dark. |
| not correct the image, press the Menu button to open the |
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| OSD Menu, and adjust the brightness scale as needed. |
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Image is not centered | Position may need adjustment. | Press the Menu button to access the OSD menu. Select |
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| Image Control/Horizontal Position or Vertical Position to |
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| adjust the horizontal or vertical position of the image. |
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Check Video Cable is | Monitor video cable is | Connect the appropriate video signal cable between the |
displayed on screen. | disconnected. | computer and monitor. Be sure that the computer power is |
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| off while connecting the video cable. |
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Input Signal Out of Range, | Video resolution and/or refresh rate | Restart the computer and enter Safe Mode. Change the |
Change Settings to 1920 x | are set higher than what the monitor | settings to a supported setting (see Recognizing Preset |
1200 – 60Hz is displayed on | supports. | Display Resolutions on page 46). Restart the computer |
screen. |
| so that the new settings take effect. |
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|
The monitor is off but it did | The monitor's power saving control | Check the monitor's OSD menu setting for power saving |
not seem to enter into a low- | is disabled. | enable/disable controls. The control should be set to |
power sleep mode. |
| enable to allow the monitor to enter into |
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OSD Lockout is displayed. | The monitor's OSD Lockout | Press and hold the Menu button for 10 seconds to disable |
| function is enabled. | the OSD Lockout function. |
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Power Button Lockout is | The monitor's Power Button | Press and hold the power button for 10 seconds to unlock |
displayed. | Lockout function is enabled. | the power button function. |
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42 Appendix B Troubleshooting
