Reference
53
Topics in this section include information to help you troubleshoot problems.
System Administrator and Provider Information
Because this guide covers administrator set features only, you may find that you need additional
assistance from your system administrator for issues such as creating new user accounts or
changing system settings.
Your system administrator may be on site, or you may rely on your local provider (the company
that installed your phone system and now services it) for system administration. All sales,
service, and technical support are handled at the local level by your authorized Mitel provider.
If you do not know the contact information for your local provider, use the “Partners – Mitel
Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to locate your nearest
office.
Administrator Troubleshooting Tips
Tabl e 1 lists administrator troubleshooting tips.
Table 1: Administrator Troubleshooting Tips
Problem Possible Solution
I Cannot access administrator phone
features. You may be experiencing one of the following:
• You may not be using the administrator phone assigned by the
system administrator.
• If passcode protection is enabled, you must enter a passcode
before you can access administrator phone features. To
determine your passcode, contact your system administrator or
local authorized provider. See “System Administrator and
Provider Information” above.
One of our employees has left the
company, and I need to change the user
name shown on the display.
See “Programming Extension User Names” on page 20.
I need to change the system time shown
on the phone displays. See “Setting the System Date and Time” on page 14.
I cannot clear an alarm shown on the
phone display. You can use the administrator phone to clear alarms by entering the
Clear System Alarm feature code (9850).
System users cannot use “*67” to block
Caller ID when placing external calls. To use “*67,” you must select an outside line directly rather than
using Automatic Route Selection to select outside lines. Contact your
system administrator or local authorized provider for more
information. See “System Administrator and Provider Information” on
page 53.
I can change the system time, but when I
come in the morning, a different time
appears.
Your system may be configured to use Network Time Protocol (NTP),
which automatically synchronizes network date and time at 12:15
A.M. daily, but the NTP server time is incorrect. Contact your system
administrator for assistance in correcting the time on the NTP server.