Reference

Troubleshooting Tips

Topics in this section include information to help you troubleshoot problems.

System Administrator and Provider Information

Because this guide covers administrator set features only, you may find that you need additional assistance from your system administrator for issues such as creating new user accounts or changing system settings.

Your system administrator may be on site, or you may rely on your local provider (the company that installed your phone system and now services it) for system administration. All sales, service, and technical support are handled at the local level by your authorized Mitel provider. If you do not know the contact information for your local provider, use the “Partners – Mitel Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to locate your nearest office.

Administrator Troubleshooting Tips

Table 1 lists administrator troubleshooting tips.

Table 1: Administrator Troubleshooting Tips

Problem

Possible Solution

 

 

I Cannot access administrator phone

You may be experiencing one of the following:

features.

• You may not be using the administrator phone assigned by the

 

system administrator.

 

• If passcode protection is enabled, you must enter a passcode

 

before you can access administrator phone features. To

 

determine your passcode, contact your system administrator or

 

local authorized provider. See “System Administrator and

 

Provider Information” above.

 

 

One of our employees has left the

See “Programming Extension User Names” on page 20.

company, and I need to change the user

 

name shown on the display.

 

I need to change the system time shown

See “Setting the System Date and Time” on page 14.

on the phone displays.

 

 

 

I cannot clear an alarm shown on the

You can use the administrator phone to clear alarms by entering the

phone display.

Clear System Alarm feature code (9850).

System users cannot use “*67” to block

To use “*67,” you must select an outside line directly rather than

Caller ID when placing external calls.

using Automatic Route Selection to select outside lines. Contact your

 

system administrator or local authorized provider for more

 

information. See “System Administrator and Provider Information” on

 

page 53.

 

 

I can change the system time, but when I

Your system may be configured to use Network Time Protocol (NTP),

come in the morning, a different time

which automatically synchronizes network date and time at 12:15

appears.

A.M. daily, but the NTP server time is incorrect. Contact your system

 

administrator for assistance in correcting the time on the NTP server.

 

 

53

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Mitel 5 manual System Administrator and Provider Information, Administrator Troubleshooting Tips, Reference
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5 specifications

Mitel 5 is an advanced communication solution designed to enhance the way businesses connect and collaborate. With its rich set of features and user-centric approach, Mitel 5 stands out in the competitive landscape of unified communications. The platform integrates voice, video, messaging, and collaboration tools, making it easier for organizations to stay connected regardless of their location.

One of the key features of Mitel 5 is its flexible deployment options. Businesses can choose to implement it on-premises, in a hosted environment, or as a fully cloud-based solution, giving them the flexibility to tailor their communication strategy to their specific needs. This adaptability also allows organizations to scale their services effectively, adding or removing users as required without significant disruptions.

Mitel 5 boasts an intuitive user interface that simplifies daily operations for end-users. The platform supports a variety of devices, including desktop phones, mobile devices, and laptops, ensuring that employees can stay connected on their preferred gadgets. The mobile app is particularly noteworthy, enabling users to access key features such as making calls, sending messages, and joining video conferences seamlessly while on the go.

Another standout characteristic is its robust collaboration tools. Mitel 5 integrates video conferencing, screen sharing, and document collaboration capabilities, facilitating teamwork among remote and in-house staff alike. This makes it especially useful in today’s increasingly remote work environment, where effective collaboration is vital for success.

Security is also a major focus of Mitel 5. The platform employs advanced encryption protocols and security measures to safeguard communication and protect sensitive information. This emphasis on security provides businesses with peace of mind, enabling them to communicate freely without the fear of breaches.

Mitel 5 leverages the latest technologies, including artificial intelligence and machine learning, to enhance user experiences. Features like intelligent call routing and predictive analytics help streamline operations and improve response times to customer inquiries.

Overall, Mitel 5 stands as a comprehensive communication solution that harmonizes various aspects of business communication into one cohesive platform. From its flexible deployment options and user-friendly interface to advanced collaboration tools and robust security features, Mitel 5 empowers businesses to communicate effectively and efficiently in today’s dynamic work environment.
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