Mitel 5 Trunk Access Codes

Administrator Phone Guide

62

Trunk Access Codes

Tabl e 11 lists trunk access codes used to select trunks when placing outgoing calls.

Diagnostic –

Show Version 9928 (9128) To check the call processing software version at an

administrator's phone, you can enable diagnostics mode, then

enter this feature code to view the version and date of the call

processing software.

However, feature code 9928 displays the firmware version of the

phone if it is in SIP mode.

Diagnostic –

SIP View 9987 (9187) Allows you to change the system wide SIP output value. Options

include No Output, Headers, and Full Output.

Diagnostic –

Spare 1–3 9910–9912

(9110–9112)

For internal engineering use only.

Diagnostic –

System History 9974 (9174) For internal engineering use only.

Diagnostic –

View Displays 9983 (9183) For internal engineering use only.

Program Database 9932 (9132) Can be used for programming phone, system, and trunk

parameters.

Seize Device 9973 (9173) Used during troubleshooting to seize a specific trunk or phone by

indicating the board number, port number, and device number.

System History –

Freeze

System History –

Unfreeze

9993 (9193)

9998 (9198)

The system fault history can be frozen or unfrozen using these

feature codes when diagnostics mode is enabled. Fault history is

used by service personnel when troubleshooting the system.

Table 11: Trunk Access Codes

Feature Name Code

U.S. (Eur.) Definition

Automatic Route Selection

(ARS) 92000 Allows the system to select the route wanted for placing a call,

as programmed in the database.

Trunk Group Access 1–208 92001–92208 Selects an available trunk from a programmed group of trunks

for placing an outside call.

Emergency Call 911

(999/112 or

as applicable)

Entering this feature code selects an outgoing trunk and

automatically dials the programmed Emergency Call number,

which is routed by default out Trunk Group 1.

Outgoing Call 8Selects an outgoing trunk according to the programmed

outgoing access mode for that phone.

Table 10: Diagnostics Feature Codes (continued)

Feature Name Code

U.S. (Eur.) Definition

Page 4 of 4

Contents

Main NOTICE System and Diagnostics Administrator Features Quick Reference Guide Enabling or Disabling System Diagnostics Mode Default Administrator Feature Codes Setting the System Day or Night Mode Setting the System or Network Date and Time Synchronizing Network Time Programming System Speed-Dial Numbers Chapter 1: Introduction Chapter 2: Phone and System Administration Page Appendix A : Reference Page Page Page Overview Administrator Types Additional References Feature References Previous Software and Hardware Versions Administrator Programming Planning Sheets System Networks and Nodes Multicultural English References Page Page Introduction Phone Feature Button Differences Supported Languages and Dial pad Character Descriptions Custom Characters Phones Supporting Newer Character Bitmaps Phones Supporting Old Character Bitmaps Phones Supporting Japanese Character Bitmaps Single-Node and Network (Multi-Node) Configurations System Day and Night Modes Setting a Single-Node System in Day or Night Mode Selecting Nodes for Day or Night Mode System Date and Time Setting the System Date and Time Synchronizing Network Times System Speed Dial Configuration Assistant Station (Phone) Programming Options Enabling or Disabling Other Phones as Administrator Phones Enabling or Disabling Attendant Phones Programming Extension User Names Programming Phone Toll Restrictions 21 Table 10: Default U.S. Class of Service Values Page Page 24 Figure 1: Station Programming Flowchart System Programming Options Entering an Administrator Phone Passcode Changing Do-Not-Disturb (DND) Messages Changing Default Reminder Messages Changing Phone Extension Numbers Swapping Phone Extension Numbers 30 Figure 2: System Database Programming Flowchart Individual Trunk Programming Options Programming the Trunk Answer Supervision Type Programming Caller ID Programming the Hybrid Balance Option Programming DTMF or Dial Pulse Signalling Programming Trunk Group Assignments Programming the Busy Trunk Option Trunk Group Programming Options Programming Trunk Group Day or Night Answer Access Programming Trunk Group Day or Night Ring-in Programming Trunk Group Toll Restrictions Programming Trunk Group Trunk Lists 40 Figure 3: Trunk Database Programming Flowchart 41 Figure 4: Trunk Database Programming Flowchart (Continued) Alarms Alarm Types Network Alarms Alarm Differences Responding to Alarms Clearing Alarms 45 Table 12: Minor System and Voice Processing Alarms (continued) Internal Modem Enabling or Disabling the Internal Modem Resetting the Internal Modem Network Group Diagnostics Running Network Group Diagnostics Seizing a Device Page History Freezes Freezing or Unfreezing the System History Freezing or Unfreezing the Network History Page Page Page Troubleshooting Tips System Administrator and Provider Information Administrator Troubleshooting Tips Programming Planning Sheets Administrator Phone Passcode Phone Information Do-Not-Disturb Messages 55 Reminder Messages To change the default messages, see Changing Default Reminder Messages on page 27. Table 4: Reminder Messages Table 3: Do-Not-Disturb Messages(continued) Page Individual Trunk Programming Trunk Group Programming Default Feature Codes Administrator Feature Codes 59 Diagnostics Feature Codes Table 10: Diagnostics Feature Codes Table 9: Administrator Feature Codes (continued) NOTICE Page Page 62 Trunk Access Codes Tabl e 11 lists trunk access codes used to select trunks when placing outgoing calls. Table 11: Trunk Access Codes 63 Phone Feature Codes Tabl e 12 lists phone feature codes. Table 12: Phone Feature Codes Page Page Page Page Page Index 69 Index A B C D 70 N P R S