Administrator Phone Guide
10
characters the user will enter depending on the number of times each dial pad button is pressed.
Users may now enter both lowercase and uppercase characters instead of the uppercase-only
restriction in place prior to v4.0.
When entering dial pad characters:
• To switch from Alpha Mode to Numeric Mode, press the Message button (the button des-
ignation depends on phone type) or the USE ALPHA MODE/USE NUMERIC MODE menu
button. The Message button and lamp button are lit in Alpha Mode. They are off in Numeric
Mode.
• In Numeric Mode, you can press # for a hyphen (-) or * for a colon (:).
The following table summarizes which phones use which character bitmaps when the system
is equipped with v4.0 or later software. See the following pages for character bitmap charts.
Phones Supporting Newer Character Bitmaps
The Mitel 52xx/53xx IP phones, the 8660 IP phone, and the 8528, 8568, and 8560 digital
telephones are able to support all of the newer character bitmaps required to fully support the
Canadian French and Mexican Spanish languages. When using these phones, the following
charts show which characters the user will enter depending on the number of times each dial
pad button is pressed.
Table 3: Phones and Supported Character Bitmaps with Version 4.0 or Later Software
Phones
Newer Character Bitmaps Older Character Bitmaps
U.S. & U.K. Spanish French
Canadian U.S., U.K.,
Fr-Can Spanish Japanese
52xx/53xx 
8560/8660   
8528/8568  
All Others 
Table 4: Custom Dial Pad Characters — U.S. English and U.K. English
Number of Times Dial Pad Button is Pressed
Button 12345678910 11 12 13 14 15
1 : - / , . ; ( ) & + * ! ? # 1
2ABC2abc
3 D E F 3 d e f
4GHI4ghi
5 J K L 5 j k l
6MNO6mno
7 P Q R S 7 p q r s
8TUV8tuv
9 W X Y Z 9 w x y z
00