Mitel 5 Trunk Group Programming Options

Administrator Phone Guide

36

Trunk Group Programming Options

You can program the following trunk group options:

• Programming Trunk Group Day or Night Answer Access on page36

• Programming Trunk Group Day or Night Ring-in on page 37

• Programming Trunk Group Toll Restrictions on page38

• Programming Trunk Group Trunk Lists on page39

See Figure 3 on page 40 for the Trunk Group Database flowchart.

Programming Trunk Group Day or Night Answer Access

You can program separate lists for phones with allowed-answer access in day and night modes.

To program trunk group Day or Night Answer Access:

1. Dial 9932 (9132 in Europe). If a passcode is required (see page25), ENTER PASSCODE

appears (otherwise, go to step 3).

2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.

4. Press 2 or the TRUNK GROUP menu button. ENTER TRUNK GROUP EXTENSION appears.

5. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

6. Press # or the ACCEPT menu button to accept the entry . ENTER TRUNK GROUP OPTION

(1 - 6) appears.

7. Press 1 or the ANS-ACCESS DAY menu button or press 2 or the ANS-ACCESS NIGHT

menu button. ENTER STATION EXTENSION appears.

8. Enter the extension number, or enter a partial extension number, and then press # or the

ACCEPT menu button. The extension information that best matches the partial number

appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to

scroll through entries.

9. Press # or the ACCEPT menu button to accept the entry.

10. The extension number and a Yes/No menu are displayed. To include the phone in the list,

press 1 or the YES menu button followed by #. To exclude the phone from the list, press

2 or the NO menu button followed by #. DATABASE UPDATED followed by ENTER ST A TION

EXTENSION appears.

Note: At any time, you can press * to return to the previous menu, or press the Speaker button

to exit the programming session and cancel any unsaved changes.

Contents

Main NOTICE System and Diagnostics Administrator Features Quick Reference Guide Enabling or Disabling System Diagnostics Mode Default Administrator Feature Codes Setting the System Day or Night Mode Setting the System or Network Date and Time Synchronizing Network Time Programming System Speed-Dial Numbers Chapter 1: Introduction Chapter 2: Phone and System Administration Page Appendix A : Reference Page Page Page Overview Administrator Types Additional References Feature References Previous Software and Hardware Versions Administrator Programming Planning Sheets System Networks and Nodes Multicultural English References Page Page Introduction Phone Feature Button Differences Supported Languages and Dial pad Character Descriptions Custom Characters Phones Supporting Newer Character Bitmaps Phones Supporting Old Character Bitmaps Phones Supporting Japanese Character Bitmaps Single-Node and Network (Multi-Node) Configurations System Day and Night Modes Setting a Single-Node System in Day or Night Mode Selecting Nodes for Day or Night Mode System Date and Time Setting the System Date and Time Synchronizing Network Times System Speed Dial Configuration Assistant Station (Phone) Programming Options Enabling or Disabling Other Phones as Administrator Phones Enabling or Disabling Attendant Phones Programming Extension User Names Programming Phone Toll Restrictions 21 Table 10: Default U.S. Class of Service Values Page Page 24 Figure 1: Station Programming Flowchart System Programming Options Entering an Administrator Phone Passcode Changing Do-Not-Disturb (DND) Messages Changing Default Reminder Messages Changing Phone Extension Numbers Swapping Phone Extension Numbers 30 Figure 2: System Database Programming Flowchart Individual Trunk Programming Options Programming the Trunk Answer Supervision Type Programming Caller ID Programming the Hybrid Balance Option Programming DTMF or Dial Pulse Signalling Programming Trunk Group Assignments Programming the Busy Trunk Option Trunk Group Programming Options Programming Trunk Group Day or Night Answer Access Programming Trunk Group Day or Night Ring-in Programming Trunk Group Toll Restrictions Programming Trunk Group Trunk Lists 40 Figure 3: Trunk Database Programming Flowchart 41 Figure 4: Trunk Database Programming Flowchart (Continued) Alarms Alarm Types Network Alarms Alarm Differences Responding to Alarms Clearing Alarms 45 Table 12: Minor System and Voice Processing Alarms (continued) Internal Modem Enabling or Disabling the Internal Modem Resetting the Internal Modem Network Group Diagnostics Running Network Group Diagnostics Seizing a Device Page History Freezes Freezing or Unfreezing the System History Freezing or Unfreezing the Network History Page Page Page Troubleshooting Tips System Administrator and Provider Information Administrator Troubleshooting Tips Programming Planning Sheets Administrator Phone Passcode Phone Information Do-Not-Disturb Messages 55 Reminder Messages To change the default messages, see Changing Default Reminder Messages on page 27. Table 4: Reminder Messages Table 3: Do-Not-Disturb Messages(continued) Page Individual Trunk Programming Trunk Group Programming Default Feature Codes Administrator Feature Codes 59 Diagnostics Feature Codes Table 10: Diagnostics Feature Codes Table 9: Administrator Feature Codes (continued) NOTICE Page Page 62 Trunk Access Codes Tabl e 11 lists trunk access codes used to select trunks when placing outgoing calls. Table 11: Trunk Access Codes 63 Phone Feature Codes Tabl e 12 lists phone feature codes. Table 12: Phone Feature Codes Page Page Page Page Page Index 69 Index A B C D 70 N P R S