Phone and System Administration
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Network Alarms
The system provides both system alarms, including voice processing alarms, and network-wide
alarms so you can monitor multiple nodes:
•Network-Wide Alarms: When an event occurs that generates a network-wide alarm, the
alarm is broadcast to every node in the system. This is configurable in DB Programming
by your system administrator.
•System Alarms: System alarms appear only on the node on which the alarm was
generated.
Alarm Differences
The system Alarm Reporting feature detects equipment failures. If there is a system failure that
affects service, a major alarm appears at all affected phones. When a minor equipment failure
occurs, a minor alarm is generated and appears on the primary attendant’s display and, if
enabled, at your administrator phone. When a Voice Mail alarm is in effect, the telephone system
may be functioning properly, but the voice processing system may be inoperative.
To differentiate between network-wide and local alarms, network-wide alarms appear on
administrator phones preceded by NET ALARM, and local system alarms are preceded with
SYS ALARM. Network-wide alarms override system alarms on your administrator phone. On
remote nodes, network-wide alarms indicate the name of the node on which the alarm occurred.
The node name is obtained from the username in DB Programming, if one is entered. Otherwise,
only the node number appears.
A major alarm message, MAJOR ALARM, appears on all display phones in the event of a system-
wide failure. The warning might also appear on a single phone if the phone or its cabling is
defective. Because they indicate that all or part of the system is inoperative, major alarms
require immediate attention from service personnel.
Responding to Alarms
A major alarm requires you to contact service personnel, while a minor alarm may or may not
require you to contact service personnel in addition to clearing the alarm.
To respond to a major alarm:
1. Take the action as described below:
•#100-199 (major system alarms): An equipment failure has occurred that requires
the attention of service personnel.
•#200-224 (major voice processing alarms): An equipment failure has occurred that
requires the attention of service personnel.
•SYS ALARM #NNNN: Contact service personnel.
•CALL TECHNICIAN: Write down all alarm information, including what was taking place
when the alarm occurred, and then contact service personnel.