Mitel 5 - page 72

Administrator Phone Guide

64

Background Music On/Off 313 (Not used on single line phones) Turns on and off background

music heard through the phone speaker.

Barge-In 386 Allows the supervisor to barge-in on a call to help the hunt group

member/agent.

Call Forward All Calls 355 Immediately forwards all calls to another phone or to an outside

phone number.

Call Forward If Busy 357 Immediately forwards all calls to another phone or to an outside

phone number when the phone is in use.

Call Forward If No Answer 356 Forwards all calls to another phone or to an outside phone number

if not answered within a predetermined time.

Call Forward If No Answer/Busy 358 Forwards all calls to another phone or to an outside phone number

if not answered within a predetermined amount of time, or

immediately if the phone is in use.

Call Logging 333 Allows users of display phones to view missed, received, and

dialed calls.

Change Language 301 A phone user can change the assigned language for the phone by

entering the Change Language feature code while the phone is

idle.

CO Hookflash 330 Sends a timed hookflash over the trunk while on an outside call

(includes conference calls).

Conference 5Connects from three to four parties in an Ad Hoc Conference,

which consists of any combination of inside and outside parties.

Data 340 Allows operation of a data device attached to a digital telephone.

Requires a modem-equipped data device. Supported on 5000 CP

systems equipped with appropriate digital interface equipment.

Default Station 394 This single feature code cancels account codes for all calls

following, Do-Not-Disturb, manual call forwarding, background

music, ring intercom always, and queue requests; restores

handsfree mode, pages, hunt group calls, and system forwarding;

and returns phone volumes to default values.

Directories 307 (Display phones Only) Allows display phone users to search for

extension numbers or System Speed Dial numbers. The number

can then be dialed, if appropriate.

Display Hardware Serial Number (Display phones Only) When the phone user enters this feature

code, the phone displays the system’s license key ID.

Table 12: Phone Feature Codes (continued)

Feature Name Code Definition

Page 2 of 6

Contents

Main NOTICE System and Diagnostics Administrator Features Quick Reference Guide Enabling or Disabling System Diagnostics Mode Default Administrator Feature Codes Setting the System Day or Night Mode Setting the System or Network Date and Time Synchronizing Network Time Programming System Speed-Dial Numbers Chapter 1: Introduction Chapter 2: Phone and System Administration Page Appendix A : Reference Page Page Page Overview Administrator Types Additional References Feature References Previous Software and Hardware Versions Administrator Programming Planning Sheets System Networks and Nodes Multicultural English References Page Page Introduction Phone Feature Button Differences Supported Languages and Dial pad Character Descriptions Custom Characters Phones Supporting Newer Character Bitmaps Phones Supporting Old Character Bitmaps Phones Supporting Japanese Character Bitmaps Single-Node and Network (Multi-Node) Configurations System Day and Night Modes Setting a Single-Node System in Day or Night Mode Selecting Nodes for Day or Night Mode System Date and Time Setting the System Date and Time Synchronizing Network Times System Speed Dial Configuration Assistant Station (Phone) Programming Options Enabling or Disabling Other Phones as Administrator Phones Enabling or Disabling Attendant Phones Programming Extension User Names Programming Phone Toll Restrictions 21 Table 10: Default U.S. Class of Service Values Page Page 24 Figure 1: Station Programming Flowchart System Programming Options Entering an Administrator Phone Passcode Changing Do-Not-Disturb (DND) Messages Changing Default Reminder Messages Changing Phone Extension Numbers Swapping Phone Extension Numbers 30 Figure 2: System Database Programming Flowchart Individual Trunk Programming Options Programming the Trunk Answer Supervision Type Programming Caller ID Programming the Hybrid Balance Option Programming DTMF or Dial Pulse Signalling Programming Trunk Group Assignments Programming the Busy Trunk Option Trunk Group Programming Options Programming Trunk Group Day or Night Answer Access Programming Trunk Group Day or Night Ring-in Programming Trunk Group Toll Restrictions Programming Trunk Group Trunk Lists 40 Figure 3: Trunk Database Programming Flowchart 41 Figure 4: Trunk Database Programming Flowchart (Continued) Alarms Alarm Types Network Alarms Alarm Differences Responding to Alarms Clearing Alarms 45 Table 12: Minor System and Voice Processing Alarms (continued) Internal Modem Enabling or Disabling the Internal Modem Resetting the Internal Modem Network Group Diagnostics Running Network Group Diagnostics Seizing a Device Page History Freezes Freezing or Unfreezing the System History Freezing or Unfreezing the Network History Page Page Page Troubleshooting Tips System Administrator and Provider Information Administrator Troubleshooting Tips Programming Planning Sheets Administrator Phone Passcode Phone Information Do-Not-Disturb Messages 55 Reminder Messages To change the default messages, see Changing Default Reminder Messages on page 27. Table 4: Reminder Messages Table 3: Do-Not-Disturb Messages(continued) Page Individual Trunk Programming Trunk Group Programming Default Feature Codes Administrator Feature Codes 59 Diagnostics Feature Codes Table 10: Diagnostics Feature Codes Table 9: Administrator Feature Codes (continued) NOTICE Page Page 62 Trunk Access Codes Tabl e 11 lists trunk access codes used to select trunks when placing outgoing calls. Table 11: Trunk Access Codes 63 Phone Feature Codes Tabl e 12 lists phone feature codes. Table 12: Phone Feature Codes Page Page Page Page Page Index 69 Index A B C D 70 N P R S