Mitel 5 Diagnostics Feature Codes, NOTICE

Reference

59

Diagnostics Feature Codes

You must use the administrator phone and enter the Diagnostics Mode feature code (9900)

[9100 in Europe] before you can use the feature codes summarized in Tabl e 10.

Modem Reset 9869 Resets the internal modem when the modem fails to answer an

incoming call or to synchronize with an external modem.

Night Ring On/Off 9860 Places system in night mode or cancels night mode. While in

night mode, the night toll and trunk restriction lists are used.

Periodic Diagnostics

On/Off 9825 Periodic diagnostics extends and improves the functionality and

checks and reconciliations performed on various resources in

the system.

Program System Speed

Dial 9801 Programs system-wide Speed Dial numbers when followed by

location codes (000–999 or 0000-4999).

Set Network Date/Time 9810 Programs the time and date for all nodes in the system. Local

time and date can also be reset by individual nodes.

Set Time/Date 9800 Programs system time and date.

Synchronize Network

Time 9811 Synchronizes the minutes past the hour across the network.

If a node's time is off by more than 30 minutes, synchronizing the

minutes may cause the hour to change. Also, network time is

automatically synchronized every day at 12:30 AM (00:30),

using the time setting on the node with the lowest number.

Table 10: Diagnostics Feature Codes

Feature Name Code

U.S. (Eur.) Definition

Compression On/Off 9982 (9182) Compresses call processing messages sent to DB Programming,

speeding up transfers. You should not disable this feature unless

instructed to do so by support personnel.

Compression Statistics 9981 (9181) Dumps various statistics related to the DB Programming

compression algorithm. This feature should be used only when

directed to do so by support personnel.

Page 1 of 4

Table 9: Administrator Feature Codes (continued)

Feature Name Code

U.S. (Eur.) Definition

Page 2 of 2

NOTICE

Database corruption could occur if the modem is reset during a

DB Programming session. Mitel recommends that you assign the

modem extension to a Speed Dial button.

Contents

Main NOTICE System and Diagnostics Administrator Features Quick Reference Guide Enabling or Disabling System Diagnostics Mode Default Administrator Feature Codes Setting the System Day or Night Mode Setting the System or Network Date and Time Synchronizing Network Time Programming System Speed-Dial Numbers Chapter 1: Introduction Chapter 2: Phone and System Administration Page Appendix A : Reference Page Page Page Overview Administrator Types Additional References Feature References Previous Software and Hardware Versions Administrator Programming Planning Sheets System Networks and Nodes Multicultural English References Page Page Introduction Phone Feature Button Differences Supported Languages and Dial pad Character Descriptions Custom Characters Phones Supporting Newer Character Bitmaps Phones Supporting Old Character Bitmaps Phones Supporting Japanese Character Bitmaps Single-Node and Network (Multi-Node) Configurations System Day and Night Modes Setting a Single-Node System in Day or Night Mode Selecting Nodes for Day or Night Mode System Date and Time Setting the System Date and Time Synchronizing Network Times System Speed Dial Configuration Assistant Station (Phone) Programming Options Enabling or Disabling Other Phones as Administrator Phones Enabling or Disabling Attendant Phones Programming Extension User Names Programming Phone Toll Restrictions 21 Table 10: Default U.S. Class of Service Values Page Page 24 Figure 1: Station Programming Flowchart System Programming Options Entering an Administrator Phone Passcode Changing Do-Not-Disturb (DND) Messages Changing Default Reminder Messages Changing Phone Extension Numbers Swapping Phone Extension Numbers 30 Figure 2: System Database Programming Flowchart Individual Trunk Programming Options Programming the Trunk Answer Supervision Type Programming Caller ID Programming the Hybrid Balance Option Programming DTMF or Dial Pulse Signalling Programming Trunk Group Assignments Programming the Busy Trunk Option Trunk Group Programming Options Programming Trunk Group Day or Night Answer Access Programming Trunk Group Day or Night Ring-in Programming Trunk Group Toll Restrictions Programming Trunk Group Trunk Lists 40 Figure 3: Trunk Database Programming Flowchart 41 Figure 4: Trunk Database Programming Flowchart (Continued) Alarms Alarm Types Network Alarms Alarm Differences Responding to Alarms Clearing Alarms 45 Table 12: Minor System and Voice Processing Alarms (continued) Internal Modem Enabling or Disabling the Internal Modem Resetting the Internal Modem Network Group Diagnostics Running Network Group Diagnostics Seizing a Device Page History Freezes Freezing or Unfreezing the System History Freezing or Unfreezing the Network History Page Page Page Troubleshooting Tips System Administrator and Provider Information Administrator Troubleshooting Tips Programming Planning Sheets Administrator Phone Passcode Phone Information Do-Not-Disturb Messages 55 Reminder Messages To change the default messages, see Changing Default Reminder Messages on page 27. Table 4: Reminder Messages Table 3: Do-Not-Disturb Messages(continued) Page Individual Trunk Programming Trunk Group Programming Default Feature Codes Administrator Feature Codes 59 Diagnostics Feature Codes Table 10: Diagnostics Feature Codes Table 9: Administrator Feature Codes (continued) NOTICE Page Page 62 Trunk Access Codes Tabl e 11 lists trunk access codes used to select trunks when placing outgoing calls. Table 11: Trunk Access Codes 63 Phone Feature Codes Tabl e 12 lists phone feature codes. Table 12: Phone Feature Codes Page Page Page Page Page Index 69 Index A B C D 70 N P R S