Reference

Phone Feature Codes

Table 12 lists phone feature codes.

Table 12: Phone Feature Codes

Feature Name

Code

Definition

 

 

 

Account Code –

391

Allows the phone user to enter a forced or optional account code

All Calls Following

 

that will apply to all calls following the entry of this feature code and

 

 

will appear in the SMDR. To disable the All Calls Following feature,

 

 

the feature code is entered again without an account code.

 

 

 

Account Code – Optional

390

Allows the phone user to enter an optional account code for SMDR

 

 

reports during an outside call.

ACD Agent Login

326

These feature codes allow an ACD hunt group member (agent) to

ACD Agent Logout

327

log into and out of one or more ACD hunt groups. The agent will

ACD Agent Login/Logout Toggle

328

only receive calls through the ACD hunt group while logged in.

 

 

 

ACD Agent Wrap-Up Terminate

329

When an ACD agent completes a call, no other ACD hunt group

 

 

call will ring at the phone until the ACD Wrap-Up Timer expires or

 

 

the agent enters this feature code to terminate the wrap-up

 

 

session.

 

 

 

Activate Door Relay

332

If enabled, activates a door relay switch on the system to unlock a

 

 

door (i.e., “buzz” it open).

 

 

 

Agent Help

375

The Agent Help feature allows a phone user to request help from

 

 

a designated “Agent Help Extension” during a two- or three-party

 

 

call.

 

 

 

Agent Help Reject

376

When a request-for-help call rings, the Agent Help Extension can

 

 

choose to join the call or enter this feature code to reject the

 

 

request.

 

 

 

Answer (Ringing Call)

351

Answers the call that has been ringing or holding the longest at

 

 

that phone.

Audio Diagnostics

320

When initiated, users are prompted to answer questions about the

 

 

audio problems by pressing specific keypad buttons.

 

 

 

Automatic CO Access On/Off

360

(Not used on single line phones) Allows the phone user to

 

 

determine how ringing outside calls will be answered: simply by

 

 

lifting the handset or pressing the Speaker button (automatic

 

 

answer), or by lifting the handset or pressing the Speaker button

 

 

and pressing a Call button, individual trunk button or the ANSWER

 

 

button.

 

 

 

Automatic IC Access On/Off

361

(Not used on single line phones) Allows the phone user to

 

 

determine how ringing intercom calls will be answered: simply by

 

 

lifting the handset (automatic answer), or by lifting the handset and

 

 

pressing the IC button (or a Call button, if there is no IC button).

 

 

 

Automatic Trunk Answer

350

Using this feature code, phone users with allowed answer can pick

 

 

up trunks that are ringing into the system, but that are not actually

 

 

ringing at their phones. This feature does not pick up transferred

 

 

calls or recalls that are ringing at the phone.

 

 

 

 

 

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Mitel 5 manual Phone Feature Codes, Feature Name Code Definition
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5 specifications

Mitel 5 is an advanced communication solution designed to enhance the way businesses connect and collaborate. With its rich set of features and user-centric approach, Mitel 5 stands out in the competitive landscape of unified communications. The platform integrates voice, video, messaging, and collaboration tools, making it easier for organizations to stay connected regardless of their location.

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