Introduction
3
This guide provides instructions on using your administrator phone to perform basic user and
system administration on the MItel 5000 Communications Platform (CP). For quick access to
frequently used feature instructions, you can use the removable Quick Reference Guide
included with this guide.
You must have access to an administrator phone to perform tasks described in this guide. This
is a phone designated to perform system and phone administrative tasks. The system
administrator assigns the administrator phone in the 5000 CP Database (DB) Programming
application. See “Administrator Types” below.
For ease of use when programming administrator features and managing system alarm
messages, Mitel recommends using a display phone, such as the 5340 IP phone, 5360 IP
phone, 8662 IP phone, 8660 IP phone, 8568 digital telephone, or 8560 digital telephone. You
cannot use a single line (analog) phone as an administrator phone. See “Phone Feature Button
Differences” on page9 for more details about these phones.
Administrator Types
The following administrator types are referenced in this guide:
•Phone administrator: Uses the administrator phone to perform administrative functions
such as changing system modes, managing alarms, and programming basic phone
features.
• Voice Mail administrator: Uses the administrator voice mailbox to perform end-user level
voice mail administration. Refer to the appropriate Voice Mail Administrator Guide for more
information.
• For Enterprise® Messaging and Unified Voice Messaging (previously known as Basic
Voice Mail), see the Unified Voice Messaging and Enterprise Messaging Administrator
Guide, part number 580.8009.
• For NuPoint Unified Messaging (UM), see the NuPoint documentation at Mitel Online
Web site (http://www.edocs.mitel.com). For NuPoint administration, refer to the Web
Console Help and the Technical Documentation Online Help.
•System administrator: Uses the 5000 CP DB Programming application to configure all
phone system and voice mail features for your organization. Your system administrator
may be on site, or you may rely on your local MItel provider (the company that installed
your phone system and now services it) for system administration. All sales, service, and
technical support are handled at the local level by your authorized Mitel provider. If you do
not know the contact information for your local provider, use the “Partners – Mitel Partner
Locator” link at the top of the Mitel Web site (www.mitel.com) to locate your nearest office.
•Network administrator: Maintains the network and performs network-related tasks.