Mitel 5 History Freezes

Phone and System Administration

49

History Freezes

When certain system failures occur, service personnel may request a system history freeze

(system data snapshot), so they can analyze system activity for the time period preceding the

alarm.

Freezing or Unfreezing the System History

You can freeze or unfreeze the current node system history.

To freeze or unfreeze system history:

1. Dial 9900 (9100 in Europe) to turn on diagnostics mode. DIAGNOSTICS ON appears.

2. Dial 9993 (9193 in Europe) to freeze the system history, or dial 9998 (9198 in Europe) to

unfreeze the system history. HISTORY FROZEN (or UNFROZEN) appears. If you try to change

the state of the system history to its current status, HISTORY ALREADY FROZEN (or UN-

FROZEN) appears.

3. Dial 9900 (9100 in Europe) to turn off diagnostics mode. DIAGNOSTICS OFF appears.

Freezing or Unfreezing the Network History

You can freeze or unfreeze the network history for any node in the network. Service personnel

can then pull the information from each node for troubleshooting purposes. Nodes are assigned

to freeze zones by the database programmer to allow selective freezes. You must know which

zone to freeze or unfreeze.

A node can be in more than one freeze zone. If you freeze a zone that contains a node that is

already frozen, SOME NODES ALREADY FROZEN appears and the node remains frozen. If you

unfreeze a zone with unfrozen nodes in it, SOME NODES ALREADY UNFROZEN appears. To

determine the individual freeze status of the nodes, check the Message Print output.

To freeze or unfreeze network history:

1. Dial 9900 (9100 in Europe) to turn on diagnostics mode. DIAGNOSTICS ON appears.

2. Dial 9939 (9139 in Europe) to freeze the history a network node, or dial 9989 (9189 in

Europe) to unfreeze the history of a network node. SELECT FRZ ZONE (0–9) # appears.

3. Enter the number of the node you want to freeze or unfreeze. FREEZE ZONE XX IS FROZEN

(or UNFROZEN) appears. If you try to change the state of the system history to its current

status, FREEZE ZONE XX ALREADY FROZEN (or UNFROZEN) appears.

4. Dial 9900 (9100 in Europe) to turn off diagnostics mode. DIAGNOSTICS OFF appears.

Note: Do not perform these procedures unless directed to do so by service personnel.

Contents

Main NOTICE System and Diagnostics Administrator Features Quick Reference Guide Enabling or Disabling System Diagnostics Mode Default Administrator Feature Codes Setting the System Day or Night Mode Setting the System or Network Date and Time Synchronizing Network Time Programming System Speed-Dial Numbers Chapter 1: Introduction Chapter 2: Phone and System Administration Page Appendix A : Reference Page Page Page Overview Administrator Types Additional References Feature References Previous Software and Hardware Versions Administrator Programming Planning Sheets System Networks and Nodes Multicultural English References Page Page Introduction Phone Feature Button Differences Supported Languages and Dial pad Character Descriptions Custom Characters Phones Supporting Newer Character Bitmaps Phones Supporting Old Character Bitmaps Phones Supporting Japanese Character Bitmaps Single-Node and Network (Multi-Node) Configurations System Day and Night Modes Setting a Single-Node System in Day or Night Mode Selecting Nodes for Day or Night Mode System Date and Time Setting the System Date and Time Synchronizing Network Times System Speed Dial Configuration Assistant Station (Phone) Programming Options Enabling or Disabling Other Phones as Administrator Phones Enabling or Disabling Attendant Phones Programming Extension User Names Programming Phone Toll Restrictions 21 Table 10: Default U.S. Class of Service Values Page Page 24 Figure 1: Station Programming Flowchart System Programming Options Entering an Administrator Phone Passcode Changing Do-Not-Disturb (DND) Messages Changing Default Reminder Messages Changing Phone Extension Numbers Swapping Phone Extension Numbers 30 Figure 2: System Database Programming Flowchart Individual Trunk Programming Options Programming the Trunk Answer Supervision Type Programming Caller ID Programming the Hybrid Balance Option Programming DTMF or Dial Pulse Signalling Programming Trunk Group Assignments Programming the Busy Trunk Option Trunk Group Programming Options Programming Trunk Group Day or Night Answer Access Programming Trunk Group Day or Night Ring-in Programming Trunk Group Toll Restrictions Programming Trunk Group Trunk Lists 40 Figure 3: Trunk Database Programming Flowchart 41 Figure 4: Trunk Database Programming Flowchart (Continued) Alarms Alarm Types Network Alarms Alarm Differences Responding to Alarms Clearing Alarms 45 Table 12: Minor System and Voice Processing Alarms (continued) Internal Modem Enabling or Disabling the Internal Modem Resetting the Internal Modem Network Group Diagnostics Running Network Group Diagnostics Seizing a Device Page History Freezes Freezing or Unfreezing the System History Freezing or Unfreezing the Network History Page Page Page Troubleshooting Tips System Administrator and Provider Information Administrator Troubleshooting Tips Programming Planning Sheets Administrator Phone Passcode Phone Information Do-Not-Disturb Messages 55 Reminder Messages To change the default messages, see Changing Default Reminder Messages on page 27. Table 4: Reminder Messages Table 3: Do-Not-Disturb Messages(continued) Page Individual Trunk Programming Trunk Group Programming Default Feature Codes Administrator Feature Codes 59 Diagnostics Feature Codes Table 10: Diagnostics Feature Codes Table 9: Administrator Feature Codes (continued) NOTICE Page Page 62 Trunk Access Codes Tabl e 11 lists trunk access codes used to select trunks when placing outgoing calls. Table 11: Trunk Access Codes 63 Phone Feature Codes Tabl e 12 lists phone feature codes. Table 12: Phone Feature Codes Page Page Page Page Page Index 69 Index A B C D 70 N P R S