Mitel 5 Network Group Diagnostics

Phone and System Administration

47

Network Group Diagnostics

The Network Group Diagnostics feature allows you to verify that Network Groups have been

programmed correctly. When the Network Group Diagnostics feature code is entered, the

platform initiates pings from each system-connected device and determines if the other devices

respond. If a device does not respond to the ping or if a firewall is detected, the system issues

a Message Print message. For more information about Message Print, refer to the Message

Print Diagnostics Manual, part number 550.8018.

The Network Group Diagnostics feature works on proprietary IP devices for the local node only.

It does not work across nodes.

Running Network Group Diagnostics

WARNING:System Performance. Because this feature affects system performance, run the diagnostics

program after normal business hours when the system is idle.

To run the Network Group Diagnostics:

1. Dial 9900 (9100 in Europe) to turn on diagnostics mode. DIAGNOSTICS ON appears.

2. Dial 9963 (9163 in Europe). NET GRP CHECK (YES = 1 NO = 2) appears.

3. When prompted, press 1 or the ACCEPT menu button to start the diagnostics feature. NET

GROUP DIAG IN PROGRESS appears.

When the diagnostics are complete, the phone displays one of the following messages:

•NET GROUP CHECK COMPLETED: Indicates that all IP devices within the Network

Groups are capable of communicating using peer-to-peer audio.

•NET GROUP CHECK ERRORS FOUND: Indicates that either some of the IP devices are

offline or there are NATs/firewalls located between the devices. Check Message Print

to determine which errors occurred.

Seizing a Device

For troubleshooting purposes, you can enable diagnostics mode and then seize a specific trunk

or extension by entering the module, circuit, and device number.

The Seize Device feature is affected by trunk restriction. The administrator phone must have

outgoing access permission for the trunk to seize it. Toll restriction is applied to any calls placed

after the trunk is seized.

To seize a device:

1. Dial 9900 (9100 in Europe), to turn on diagnostics mode. DIAGNOSTICS ON appears.

2. Press the Special button (see page 9), and then dial 9973 (9173 in Europe). ENTER BOARD

appears.

Contents

Main NOTICE System and Diagnostics Administrator Features Quick Reference Guide Enabling or Disabling System Diagnostics Mode Default Administrator Feature Codes Setting the System Day or Night Mode Setting the System or Network Date and Time Synchronizing Network Time Programming System Speed-Dial Numbers Chapter 1: Introduction Chapter 2: Phone and System Administration Page Appendix A : Reference Page Page Page Overview Administrator Types Additional References Feature References Previous Software and Hardware Versions Administrator Programming Planning Sheets System Networks and Nodes Multicultural English References Page Page Introduction Phone Feature Button Differences Supported Languages and Dial pad Character Descriptions Custom Characters Phones Supporting Newer Character Bitmaps Phones Supporting Old Character Bitmaps Phones Supporting Japanese Character Bitmaps Single-Node and Network (Multi-Node) Configurations System Day and Night Modes Setting a Single-Node System in Day or Night Mode Selecting Nodes for Day or Night Mode System Date and Time Setting the System Date and Time Synchronizing Network Times System Speed Dial Configuration Assistant Station (Phone) Programming Options Enabling or Disabling Other Phones as Administrator Phones Enabling or Disabling Attendant Phones Programming Extension User Names Programming Phone Toll Restrictions 21 Table 10: Default U.S. Class of Service Values Page Page 24 Figure 1: Station Programming Flowchart System Programming Options Entering an Administrator Phone Passcode Changing Do-Not-Disturb (DND) Messages Changing Default Reminder Messages Changing Phone Extension Numbers Swapping Phone Extension Numbers 30 Figure 2: System Database Programming Flowchart Individual Trunk Programming Options Programming the Trunk Answer Supervision Type Programming Caller ID Programming the Hybrid Balance Option Programming DTMF or Dial Pulse Signalling Programming Trunk Group Assignments Programming the Busy Trunk Option Trunk Group Programming Options Programming Trunk Group Day or Night Answer Access Programming Trunk Group Day or Night Ring-in Programming Trunk Group Toll Restrictions Programming Trunk Group Trunk Lists 40 Figure 3: Trunk Database Programming Flowchart 41 Figure 4: Trunk Database Programming Flowchart (Continued) Alarms Alarm Types Network Alarms Alarm Differences Responding to Alarms Clearing Alarms 45 Table 12: Minor System and Voice Processing Alarms (continued) Internal Modem Enabling or Disabling the Internal Modem Resetting the Internal Modem Network Group Diagnostics Running Network Group Diagnostics Seizing a Device Page History Freezes Freezing or Unfreezing the System History Freezing or Unfreezing the Network History Page Page Page Troubleshooting Tips System Administrator and Provider Information Administrator Troubleshooting Tips Programming Planning Sheets Administrator Phone Passcode Phone Information Do-Not-Disturb Messages 55 Reminder Messages To change the default messages, see Changing Default Reminder Messages on page 27. Table 4: Reminder Messages Table 3: Do-Not-Disturb Messages(continued) Page Individual Trunk Programming Trunk Group Programming Default Feature Codes Administrator Feature Codes 59 Diagnostics Feature Codes Table 10: Diagnostics Feature Codes Table 9: Administrator Feature Codes (continued) NOTICE Page Page 62 Trunk Access Codes Tabl e 11 lists trunk access codes used to select trunks when placing outgoing calls. Table 11: Trunk Access Codes 63 Phone Feature Codes Tabl e 12 lists phone feature codes. Table 12: Phone Feature Codes Page Page Page Page Page Index 69 Index A B C D 70 N P R S