Mitel 5 Alarms

Administrator Phone Guide

42

Alarms

Alarms are generated on phones as the result of continuous self-diagnostics run within the

system and are a basic indicator that there is a problem or potential problem with the system.

The severity and type of alarm determines the corrective action necessary to resolve the

problem.

To allow you to monitor multiple nodes, the system provides both system alarms, which includes

voice processing alarms, and network-wide alarms. See Table12 on page 44 for the complete

list of minor system and voice processing alarms.

Alarm Types

On the 5000 CP, alarms are grouped into the following categories:

•Minor System alarms (000–019): These alarms indicate a minor system that can often be

addressed without calling service personnel.

•Minor Voice Processing alarms (020–039): These alarms indicate a minor voice process-

ing problem that can often be addressed without calling service personnel.

•Major System alarms (100–199): These alarms indicate a system problem that requires

calling service personnel.

•Major Voice Processing alarms (200–224): These alarms indicate a voice processing

problem that requires calling service personnel.

•Network alarms (225–244): These alarms indicate a system or voice processing problem

generated from a remote node. These alarms are handled in the same way as the local

alarm is handled. When a network alarm occurs, the local alarm (number) equivalent is

displayed on the first line of your administrator’s phone and the node where the alarm

originated is indicated on the second line. What distinguishes a network alarm from a local

alarm is the node information that appears on the second line of the phone’s display.

•System Application alarms (A1001-A1099): These alarms indicate an issue with one of

the system applications. See the individual alarm to determine the level of service required.

Note: Even when a voice processing alarm has been registered, the system may still function

correctly

Note: The alarm numbers 225–244 are used internally by the system and do not appear on your

administrator’s phone. Instead, your administrator phone shows the equivalent local alarm number

between 000 and 224.

Contents

Main NOTICE System and Diagnostics Administrator Features Quick Reference Guide Enabling or Disabling System Diagnostics Mode Default Administrator Feature Codes Setting the System Day or Night Mode Setting the System or Network Date and Time Synchronizing Network Time Programming System Speed-Dial Numbers Chapter 1: Introduction Chapter 2: Phone and System Administration Page Appendix A : Reference Page Page Page Overview Administrator Types Additional References Feature References Previous Software and Hardware Versions Administrator Programming Planning Sheets System Networks and Nodes Multicultural English References Page Page Introduction Phone Feature Button Differences Supported Languages and Dial pad Character Descriptions Custom Characters Phones Supporting Newer Character Bitmaps Phones Supporting Old Character Bitmaps Phones Supporting Japanese Character Bitmaps Single-Node and Network (Multi-Node) Configurations System Day and Night Modes Setting a Single-Node System in Day or Night Mode Selecting Nodes for Day or Night Mode System Date and Time Setting the System Date and Time Synchronizing Network Times System Speed Dial Configuration Assistant Station (Phone) Programming Options Enabling or Disabling Other Phones as Administrator Phones Enabling or Disabling Attendant Phones Programming Extension User Names Programming Phone Toll Restrictions 21 Table 10: Default U.S. Class of Service Values Page Page 24 Figure 1: Station Programming Flowchart System Programming Options Entering an Administrator Phone Passcode Changing Do-Not-Disturb (DND) Messages Changing Default Reminder Messages Changing Phone Extension Numbers Swapping Phone Extension Numbers 30 Figure 2: System Database Programming Flowchart Individual Trunk Programming Options Programming the Trunk Answer Supervision Type Programming Caller ID Programming the Hybrid Balance Option Programming DTMF or Dial Pulse Signalling Programming Trunk Group Assignments Programming the Busy Trunk Option Trunk Group Programming Options Programming Trunk Group Day or Night Answer Access Programming Trunk Group Day or Night Ring-in Programming Trunk Group Toll Restrictions Programming Trunk Group Trunk Lists 40 Figure 3: Trunk Database Programming Flowchart 41 Figure 4: Trunk Database Programming Flowchart (Continued) Alarms Alarm Types Network Alarms Alarm Differences Responding to Alarms Clearing Alarms 45 Table 12: Minor System and Voice Processing Alarms (continued) Internal Modem Enabling or Disabling the Internal Modem Resetting the Internal Modem Network Group Diagnostics Running Network Group Diagnostics Seizing a Device Page History Freezes Freezing or Unfreezing the System History Freezing or Unfreezing the Network History Page Page Page Troubleshooting Tips System Administrator and Provider Information Administrator Troubleshooting Tips Programming Planning Sheets Administrator Phone Passcode Phone Information Do-Not-Disturb Messages 55 Reminder Messages To change the default messages, see Changing Default Reminder Messages on page 27. Table 4: Reminder Messages Table 3: Do-Not-Disturb Messages(continued) Page Individual Trunk Programming Trunk Group Programming Default Feature Codes Administrator Feature Codes 59 Diagnostics Feature Codes Table 10: Diagnostics Feature Codes Table 9: Administrator Feature Codes (continued) NOTICE Page Page 62 Trunk Access Codes Tabl e 11 lists trunk access codes used to select trunks when placing outgoing calls. Table 11: Trunk Access Codes 63 Phone Feature Codes Tabl e 12 lists phone feature codes. Table 12: Phone Feature Codes Page Page Page Page Page Index 69 Index A B C D 70 N P R S