Administrator Phone Guide

Changing Do-Not-Disturb (DND) Messages

You can delete or change the default DND messages. A phone in DND halts all pages, incoming intercom calls, camped-on calls, and transferred calls to that phone. Queue callbacks, recalls, and direct ring-in calls are not blocked. Another user calling the phone while it is in DND hears a repeating signal of four fast tones and a pause. Display phones show the DND message.

The caller cannot camp on, but can queue or leave a station message at the phone.

In a network, each node has a list of DND messages that can be used only on that node. For reference, you can view default DND messages and record new messages in Table 3 on page 54. Refer to the appropriate phone user guide for more information about using DND Messages.

Note: When using primary and secondary languages, the system has default DND messages in both languages. When changing DND messages, you should keep the meanings for the messages in both lists the same. For example, if you change the primary language DND message 02 to PAGE ME, program a similar message for message 02 in the secondary language.

Note: You must use a Mitel 8660/8662 six-line display phone to reprogram messages that use Katakana (Japanese) characters. The Japanese language is not supported on the 5000-series phones.

To program DND messages:

Note: At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes.

1.Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE appears (otherwise, go to step 3).

2.Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3.Press 2 or the SYSTEM menu button. ENTER SYSTEM OPTION (1 - 4) appears.

4.Press 1 or the DND MESSAGES menu button. SELECT DND MESSAGE # (01 - 20) appears.

5.Do one of the following:

Enter a message number, and then press #.

Press the SCROLL menu button, and then use the Volume buttons or the NEXT and PREVIOUS menu buttons to scroll through the options.

6.When the display shows the message that you want to change, enter the 1- to 16-character new message (you do not have to select the message). See “Supported Languages and Dial pad Character Descriptions” on page 9 for dial pad character descriptions.

7.Press # or the ACCEPT menu button. <Message> SCROLL OR EDIT appears.

8.Press # or the ACCEPT menu button again. SELECT DND MESSAGE # (01 - 20) appears. To program another message, scroll to the message you want and repeat steps 6 and 7. After programming all messages, press # while the display shows SELECT DND MES- SAGE # (01 - 20). DATABASE UPDATED appears followed by ENTER SYSTEM OPTION (1 - 4).

Note: You must return to the ENTER SYSTEM OPTION (1 - 4) menu to save DND message changes.

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Mitel 5 manual Changing Do-Not-Disturb DND Messages, To program DND messages

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