HP 9500mfp Fax feature is not operating, Use this table to identify and solve fax malfunctions

Fax feature is not operating

Use this table to identify and solve fax malfunctions.

Problem	Cause	Solution
The fax is installed but the option	HP Digital Sending Software utility has	Use the HP Digital Sending Software utility to
does not appear on the MFP	disabled the analog fax feature.	enable the analog fax feature.
control-panel display.
The fax menus are not appearing
on the MFP control-panel display.
	The fax is not operating correctly.	Check the fax status. See “Checking fax
		status” on page 89. If the status is NON-
		OPERATIONAL, you might need to install
		new firmware.
		If the status is DAMAGED and you just
		installed the card, try reseating the card and
		check for bent pins.
		If the status is DAMAGED and the card is
		installed correctly, you might need to replace
		the card.

4

ENWW Fax feature is not operating 91