Solving MFP problems | HP 9500mfp specification

Situation	Solution

The MFP is turned on, but the	• Make sure that the line voltage is correct for the MFP power configuration.
internal fans are not running.	(See the plate next to the power receptacle on the back of your MFP for the
	voltage requirements.)
	• If you are using a power strip and its voltage is not within specification, plug
	the MFP directly into a working ac outlet.

The green lever inside the front	• Make sure that the image drums are completely inserted in the MFP and the
doors does not rotate up.	image-drum door is closed securely.
	• Make sure that the transfer cleaner is completely inserted in the MFP and
	latched in place.
	• Make sure that the transfer roller is inserted completely in the MFP.
	• Make sure that the image transfer belt is inserted completely in the MFP.

9

The MFP does not print from

tray 2, tray 3, or the 2,000-sheet side input tray (tray 4).

•Make sure that the media tray guides are adjusted correctly for the media size you are using. (See “Setting media size and type” on page 161.)

•Select the correct tray in the printer driver.

•Make sure that the trays are configured correctly on the Device Setting or Configuration tab in the printer driver.

ENWW	Solving MFP problems 291

Image 307

HP 9500mfp manual Solving MFP problems

Contents

User guide Page HP Color LaserJet 9500mfp Trademark Credits Copyright and LicensePage Chapter MFP basics Digital sending and e-mail Contents Enww Printing Control panel menus Managing and maintaining Service and support Specifications and regulatory information Enww Contents MFP components MFP components Rev Enww Control panel Features and buttons Function To specify other numeric values Interpreting control-panel lightsLight State Indication Light State Indication Control-panel home screen Setting the MFP defaults Setting the MFP defaultsSetting the MFP device defaults To set device defaults at the control panel Loading input trays Loading input trays To load media in tray Rev To load tray 1 when the same paper is used for multiple jobs Rev Pull the tray open until it stops Loading tray 2 and trayTo load detectable standard-size media in tray 2 and tray Tray 2 and tray 3 hold up to 500 sheets of standard media Rev Enww Tray To load undetectable standard-size media in trayThat tray Guide until it gently touches the paper Set the Custom/Standard switch to CustomSIZE=*SIZE menu is displayed Rev To load custom media in tray 2 and tray Rev Enww Rev To load the 2,000-sheet side input tray tray Rev Press the Menu button Changing and setting the media size and type for a trayTo set or change media size for tray Than ANY To set or change a custom size for tray 2 and tray Touch Exit to exit the menu To set or change a media type for any tray MFP basics Copying Copy-screen layout Copy-screen layout Features and buttons Function Previous screen Simplex/duplex, and staplingStarts copying the document Moves back one screen on the control-panel display Copying instructions Copying instructions Setting is Letter or A4 only if no media size is detected Copying by using the default settings one-touch copying To make color copies by using the default settings Copying by using user-defined settings Select 1-sided or 2-sided Job ModeBasic tab What to select Select Portrait or Landscape Description of use Sheet Copying Ordering Select Collated or Uncollated Copying from the scanner glass Copying by using the ADF Select Book as the size Touch OK Copying books Color copies or black and white copies Creating a job to be copied later Reduce or enlarge Adjust the lightness/darknessEnhance the document Sharpness Background Removal Copy setting Description Setting copy defaults Indicates the sharpness of the image when it is copied Touch Sending Touch E-MAIL Network or e-mail administrator for this information Rev Color Sending documentsSending documents Scan Preferences Select Black and White or Color Changing the settings Sending a document to multiple recipients Using the auto-complete function Using the address book Using the address bookAdded to the local address book Creating a recipient list Faxing Country/region support Support Guide Connecting the fax to a phone line Verifying the fax operation Verifying the fax operation Name is a legal requirement Establishing the required fax settings Utility to disable the LAN fax Using the Fax Settings menuEstablishing the required fax settings Setting or verifying the location Setting or verifying the date and timeTo verify or change the date and time settings To verify or change the location Setting or verifying the fax headerTo verify or change the phone number and the company name Type a phone number and then touch OK Status message bar Fax feature screenConfiguration Utility Fax feature screen From memory Sending faxesSending a fax by typing the number manually Send a FAX under the list of help topics Sending faxes Fax Then deleted from memory Sending a fax by using speed dialSpeed-dial group, see To create a speed dial onpage Contact list Sending a fax by using phone book numbers Rev Press the Menu button Touch FAX Canceling a faxCanceling the current fax transmission Canceling a fax Touch the FAX option Canceling all pending faxesSpeed dial To create a speed dial Speed dial To delete a speed dialTouch the Edit tab Touch the Delete Speed Dial option Touch Delete Touch YES Touch OK To change the sharpness setting Changing the sharpness setting To change the background setting Changing the background setting To change the light/dark setting Changing the light/dark settingReceiving faxes Options might not be available or configurable Establishing optional fax settingsEstablishing optional fax settings To set the modem volume Setting the modem volumeUse the following procedure to set the modem volume Reduce the transmission time Setting the ringer volumeSetting outgoing fax resolution To set the ringer volume To set the outgoing fax resolution To set a dialing prefix Setting dialing and detection optionsSetting a dialing prefix Setting dialing and detection options To set redial-on-busy Setting the redial-on-busy feature Setting the paper tray Setting the paper trayTo select the paper tray To set the destination bin Setting the destination bin Setting the destination bin Troubleshooting faxWhat type of phone line are you using? Are you using the phone cord that came with the MFP? Are you using a surge-protection device? Are you using a phone-line splitter?Roll-over lines Checking fax status Checking fax status MFP fax feature or has enabled LAN fax. When Analog fax is installed and readyFax is installed and operational. However HP Digital Sending utility has either disabled Fax feature is not operating Fax feature is not operatingProblem Cause Solution Fax is installed but the option Service Formatter board is faultyDoes not appear Problem Cause Recommended action General fax problemsGraphics or Text and Graphics. See Fax settings do not seem to be available in HP Web Jetadmin Middle of faxing ADF cover on Schedule printing of faxes does Receiving fax problems Receiving fax problems Problem Cause Solution MFP is out of toner Faxes will not print until the lock is disabledWill be printed after the tray is refilled Schedule printing of faxes is set Sending fax problems Sending fax problems Disable the detect dial-tone setting seeMFP is receiving faxes but is Sent faxes are not arriving at the receiving fax machine 32-63 Transmit negotiation errors Error codesValue Description Connection enablement failure errors 16-31 Call establishment errors 80-111 Transmit termination errors 64-79 Data transmit errorsValue Description 144-159 Receive data errors 112-143 Receive negotiate errors 192-223 Undefined 224-255 160-191 Receive termination errors Fax product specifications Fax product specificationsEnvironmental specifications Fax specifications Rev Customizing tray 1 operation Printing from tray 1 when the loaded paper is requestedCustomizing tray 1 operation Manually feeding paper from tray For Windows all versions Using the job-storage featuresTo gain access to the job storage features Using the job-storage features To print a private job Private jobs To delete a private job Stored jobs To delete a stored job To print a stored job QuickCopy jobs To delete a QuickCopy job To print additional copies of a QuickCopy job Option Proof and hold jobs To delete a proof and hold job To print a proof and hold job Enww Printing 121 Control panel menus To navigate through the control-panel menus Retrieve job menu Retrieve job menuExplanation Jobs for that user User Name Information menu Installed mass storage devices FeaturesMFP Paper handling menu Paper handling menu Appear for tray 1 only Values Explanation Substitute the tray number for N Media sizes This message appears when the custom switch isWhere you select millimeters or inches as the unit Measure and set the X and Y dimensions Configure device menu Configure device menuOriginals submenu Describe the size of the original document. If media is not Use this item to specify the media size of the originalDocument MFP uses the media sensors to automatically Whose weight is more than 100 g/m² 26-lb bond Mixed is set as the default. You can select from nineIf Heavy Paper is set to ON, the scanner will adjust Area. The setting can impact output quality for media Not collated Copying submenuColor copies One side or both sides of the copy Number of copies Produced when you press Start without selectingFactory default setting is Use this item to indicate the number of copies that are Depending on Values varyThat is attached =maximum sharpness Use this item to specify the sharpness settingEnhancement submenu =minimum sharpness Sending submenu Mail submenu Use this item to automatically search the network for Use this item to test the configured gateways for correctFunctionality. If the configured gateways are functional Image Number from 1 to 32,000. Use the numeric keypad to specify Printing submenu Default Paper Size Letter That is installed Media size using the ruler labels in the trays Simplex of a sheet of paper Control-panel settings HP LaserJet 4 Series printers This item also applies to A3- and 11 x 17 size mediaUse this item to select the version of Courier font to use Regular The internal Courier font that is available on Select on to print the PS error page when PS errors occur Print quality submenu Media type that you want to use. For each of the following Position OFF. For more information about optimize values ON. The default value of each item is OFF. The RestoreOptimize option resets all options to the factory default Adjustments Hard disk System setup submenuFactory default setting is Control panel menus Controls on the control-panel display Connected to a network Monochrome mode. Auto switches between modes based onMost cost-effective option for switching modes Deleted from the queue Options opens its own submenu Use this item to specify the behavior of the trays. Each Mode Sleep mode. Sleep mode minimizes the amount of power thatMFP consumes when it is idle and reduces wear on the MFP Electronic components turns off the display backlight Interrupt Appears on the control panel Installed in the MFPIt receives specific software commands Possible values are determined by which valid languages are Goes offline for 10 seconds before returning online Determine how the MFP reacts to errorsTo stop printing when the MFP is out of staples, set Auto CONTINUE=OFF on the control-panel System setup menu Performance might increase with this setting Use this item to determine how the MFP functions when a jamAuto The MFP automatically selects the best mode for jam Recovery usually ON. This is the default setting Supported languages appear Available values include all languages in the list, and allAppears. Touch the language that you want 159 Selecting high-quality media Selecting and using media Using non-HP-brand mediaOrdering supported media Setting media size and type Standard media size Custom media size Recycled High gloss images Color Tough paper Supported types of mediaSecond Ordering recommended media Recommended media165 HP Color Laser Paper HP Premium Cover Paper HP Soft Gloss Laser Paper Recommended media Type Characteristics HP Color Laser Paper167 Finish on both sides, 98 bright 105 g/m2 28-lb bondHP Premium Choice LaserJet Paper HP LaserJet Paper Recommended media Type Characteristics HP Premium ChoiceHP Office Recycled Paper HP Color LaserJet Recommended media Type Characteristics HP Tough PaperTransparencies Determining media type Weight Finish Type Matte versus glossy Determining weight Up to 100 sheets Standard sizes 64 to 220 g/m2 Tray or bin Capacity Media WeightSupported media sizes for input and output Device Tray or bin Capacity Media Weight Tray or bin Capacity Media Long edge between 210 mm and 470 mm Up to Standard sizes for face-down binSheets Custom sizes face up 177 Sheets stacked up To 50 sheet 8K, 16K Stapled Standard sizes for face-up bin Finsiher 179 Up to 2,000 sheets Standard sizes for face-down binInches x 8.25 inches maximum Mm x 470 mm 12 inches x 18.5 inches Issue Recommended action Media-related copy-quality and print-quality issuesSee Determining media type on 181 Few more pages in order to remove the excess toner Smeared toner Preprinted form melt under the temperature of the fuser183 Loading input trays on Its maximum capacityFan the media to separate the individual sheets 185 Selecting and using media Managing supplies Using the MFP control panelManaging supplies Checking supplies levels Ordering directly through the embedded Web server Ordering suppliesPress the Status button Storing the print cartridges Storing supplies Storing the image transfer kit Storing the image drums Print cartridges Replacing and recycling the supplies Print cartridge Part number Replacing the print cartridges Rev Enww C8563A Using the image drumsImage drum Part number Black C8560A Cyan C8561A Yellow C8562A Replacing the image drums Open the door completely Enww Rev Enww Image transfer kit Replacing the image transfer kit Open the upper door on the right side of the MFP Enww Rev Slot Stops completelySwing the green lever up. Close all of the doors Transfer belt are pushed into the MFP completely Rev Enww Rev Roller. Slide the blue cover to the right Remove the bottom roller Rev Image cleaning kit Replacing the image cleaning kit Enww Rev Close the front doors Cleaner handle and the green lever are in the up position Reattach the finishing device Image fuser kit Replacing the image fuser kit Enww Rev Enww Cleaning the ADF Cleaning proceduresTo clean the glass Locate the white, vinyl ADF backing To clean the ADF delivery systemCleaning procedures Open the ADF Locate the top and bottom ADF glass strips Rev To clean the top ADF glass strip Close the ADF cover To clean the ADF rollers Rev Cleaning the post charger Rev Enww Cleaning the fuser input Enww Rev Relocating the MFP Relocating the MFP Managing and maintaining Clear up after a few pages are printed Clearing jamsClearing jams Jam clearing locations Problem solving Jam in the automatic document feeder ADF cover Jam in tray Clearing jams from the input-tray areas Load media in tray Jam in tray 2 or tray Enww Rev Jam in the 2,000-sheet side input tray tray Rev Enww Jam inside the upper right door Enww Rev Jam at the upper right door or the front doors Open the front doors Lower the green lever Problem solving Enww Rev Enww Jam inside the duplexer Clearing jams from the duplexer Enww Rev Jam in the fuser area at the lower left door Clearing jams from the output areas Rev Enww Jam in the top output bin Remove loose toner Step Jam in the stacker or stapler/stacker Avoid touching the flipper area. It can be hot Carefully pull out any media from the flipper areaHandle Open doors. Push the finishing device back into place Jam in the 8-bin mailbox face-up bin Rev Jam in the multifunction finisher Rev Enww Rev Solving repeated jams Situation Solution Be fed from tray Understanding MFP messages Using the MFP help systemUnderstanding MFP messages Submenu on If a message persists Solving output-quality problems Solving output-quality problems Output-quality problem Short edge Output-quality troubleshooting procedures Output-quality-defect chart Solving persistent output-quality problems Vertical lines Repetitive defects Horizontal lines or streaks Fingerprints and media dents Loose toner Color fade in all colors Color fade in one color White areas dropouts on Smeared toner Specks or stray toner Media damage wrinkles, curl, creases, tears Misaligned colors Skewed, stretched, or off-center Print Quality Troubleshooting Pages To print the Print Quality Troubleshooting Pages MFP hardware issues Solving MFP problems Solving MFP problems Situation Solution Media-handling issues Situation Solution Network documentation that came with your MFP network cards Occur Situation Solution Situation Solution Make sure that no data extends into the unprintable area MFP-output issuesPrinted with Clipped margins SituationSolution Job is not sent to the correct MFP Job prints with Print a PS or PCL font list see Information menu on Be printed facing down SituationSolution Duplexer issues Situation Solution Warranty information Warranty informationService during and after the warranty period Extended warranty Service and support Color print cartridge/image drum warrantySpare parts and supplies availability Warranty information Ownership No Disassembly or DecryptionHP software license terms License Grant Government Restricted Rights TransferTermination Export Requirements About on the Basics tab Information Specific to your products How to findCustomer support options worldwide Information from the MFP World Wide Web Mail Customer support and MFP repair assistanceCustomer support options worldwide Service and support Physical specifications Physical specificationsHP Color LaserJet 9500mfp Specifications and regulatory information Enww Volt models Power requirements and circuit capacity Power consumption Power consumption Rev Sound pressure level bystander position Declared per ISO Acoustical specifications¹Sound power level Declared per ISO Acoustical specifications¹ Storage humidity Storage temperatureOperating and storage environment Relative humidity Protecting the environment Environmental product stewardship program Recycling HP LaserJet PrintingSupplies Supplies Returns Recycled paper Rev Sheet Material safety data FCC statement Declaration of Conformity Regulatory statements Supplementary Information Conforms to the following Product Specifications Enww Canadian DOC Regulations EU Statement for Telecom Operation Vcci Statement Japan Luokan 1 laserlaite Klass 1 Laser Apparat Korean EMI Statement Laser Statement for Finland Varning VaroitusVaro Taiwan Class a Statement Taiwan Battery Statement Product Information Sheet Specifications and regulatory information Page C8549-90902