To print the Print Quality Troubleshooting Pages | HP 9500mfp

To print the Print Quality Troubleshooting Pages

1Press the MENU button.

2Use the Up and Down arrow to scroll to and then touch DIAGNOSTICS.

3Use the Up and Down arrow to scroll to and then touch PQ TROUBLESHOOTING.

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ENWW	Solving output-quality problems 289

Image 305

HP 9500mfp manual To print the Print Quality Troubleshooting Pages

Contents

User guide Page HP Color LaserJet 9500mfp Trademark Credits Copyright and LicensePage Chapter MFP basics Digital sending and e-mail Contents Enww Printing Control panel menus Managing and maintaining Service and support Specifications and regulatory information Enww Contents MFP components MFP components Rev Enww Control panel Features and buttons Function Light State Indication Interpreting control-panel lightsTo specify other numeric values Light State Indication Control-panel home screen Setting the MFP device defaults Setting the MFP defaultsTo set device defaults at the control panel Setting the MFP defaults Loading input trays Loading input trays To load media in tray Rev To load tray 1 when the same paper is used for multiple jobs Rev To load detectable standard-size media in tray 2 and tray Loading tray 2 and trayTray 2 and tray 3 hold up to 500 sheets of standard media Pull the tray open until it stops Rev Enww That tray To load undetectable standard-size media in trayTray SIZE=*SIZE menu is displayed Set the Custom/Standard switch to CustomGuide until it gently touches the paper Rev To load custom media in tray 2 and tray Rev Enww Rev To load the 2,000-sheet side input tray tray Rev To set or change media size for tray Changing and setting the media size and type for a trayThan ANY Press the Menu button To set or change a custom size for tray 2 and tray Touch Exit to exit the menu To set or change a media type for any tray MFP basics Copying Copy-screen layout Copy-screen layout Features and buttons Function Starts copying the document Simplex/duplex, and staplingMoves back one screen on the control-panel display Previous screen Copying instructions Copying instructions Setting is Letter or A4 only if no media size is detected Copying by using the default settings one-touch copying To make color copies by using the default settings Copying by using user-defined settings Basic tab What to select Job ModeSelect Portrait or Landscape Select 1-sided or 2-sided Description of use Sheet Copying Ordering Select Collated or Uncollated Copying from the scanner glass Copying by using the ADF Select Book as the size Touch OK Copying books Color copies or black and white copies Creating a job to be copied later Enhance the document Adjust the lightness/darknessReduce or enlarge Sharpness Background Removal Copy setting Description Setting copy defaults Indicates the sharpness of the image when it is copied Touch Sending Touch E-MAIL Network or e-mail administrator for this information Rev Sending documents Sending documentsColor Scan Preferences Select Black and White or Color Changing the settings Sending a document to multiple recipients Using the auto-complete function Added to the local address book Using the address bookUsing the address book Creating a recipient list Faxing Country/region support Support Guide Connecting the fax to a phone line Verifying the fax operation Verifying the fax operation Name is a legal requirement Establishing the required fax settings Establishing the required fax settings Using the Fax Settings menuUtility to disable the LAN fax To verify or change the date and time settings Setting or verifying the date and timeSetting or verifying the location To verify or change the phone number and the company name Setting or verifying the fax headerTo verify or change the location Type a phone number and then touch OK Configuration Utility Fax feature screenFax feature screen Status message bar Sending a fax by typing the number manually Sending faxesSend a FAX under the list of help topics From memory Sending faxes Fax Speed-dial group, see To create a speed dial onpage Sending a fax by using speed dialThen deleted from memory Contact list Sending a fax by using phone book numbers Rev Canceling the current fax transmission Canceling a faxCanceling a fax Press the Menu button Touch FAX Speed dial Canceling all pending faxesTo create a speed dial Touch the FAX option Touch the Edit tab Touch the Delete Speed Dial option To delete a speed dialTouch Delete Touch YES Touch OK Speed dial To change the sharpness setting Changing the sharpness setting To change the background setting Changing the background setting Receiving faxes Changing the light/dark settingTo change the light/dark setting Establishing optional fax settings Establishing optional fax settingsOptions might not be available or configurable Use the following procedure to set the modem volume Setting the modem volumeTo set the modem volume Setting outgoing fax resolution Setting the ringer volumeTo set the ringer volume Reduce the transmission time To set the outgoing fax resolution Setting a dialing prefix Setting dialing and detection optionsSetting dialing and detection options To set a dialing prefix To set redial-on-busy Setting the redial-on-busy feature To select the paper tray Setting the paper traySetting the paper tray To set the destination bin Setting the destination bin What type of phone line are you using? Troubleshooting faxAre you using the phone cord that came with the MFP? Setting the destination bin Roll-over lines Are you using a phone-line splitter?Are you using a surge-protection device? Checking fax status Checking fax status Fax is installed and operational. However Analog fax is installed and readyHP Digital Sending utility has either disabled MFP fax feature or has enabled LAN fax. When Problem Cause Solution Fax feature is not operatingFax is installed but the option Fax feature is not operating Does not appear Formatter board is faultyService Graphics or Text and Graphics. See General fax problemsProblem Cause Recommended action Fax settings do not seem to be available in HP Web Jetadmin Middle of faxing ADF cover on Schedule printing of faxes does Receiving fax problems Receiving fax problems Problem Cause Solution Will be printed after the tray is refilled Faxes will not print until the lock is disabledSchedule printing of faxes is set MFP is out of toner Sending fax problems MFP is receiving faxes but is Disable the detect dial-tone setting seeSending fax problems Sent faxes are not arriving at the receiving fax machine Value Description Connection enablement failure errors Error codes16-31 Call establishment errors 32-63 Transmit negotiation errors Value Description 64-79 Data transmit errors80-111 Transmit termination errors 144-159 Receive data errors 112-143 Receive negotiate errors 192-223 Undefined 224-255 160-191 Receive termination errors Environmental specifications Fax product specificationsFax specifications Fax product specifications Rev Customizing tray 1 operation Printing from tray 1 when the loaded paper is requestedCustomizing tray 1 operation Manually feeding paper from tray To gain access to the job storage features Using the job-storage featuresUsing the job-storage features For Windows all versions To print a private job Private jobs To delete a private job Stored jobs To delete a stored job To print a stored job QuickCopy jobs To delete a QuickCopy job To print additional copies of a QuickCopy job Option Proof and hold jobs To delete a proof and hold job To print a proof and hold job Enww Printing 121 Control panel menus To navigate through the control-panel menus Explanation Retrieve job menuJobs for that user Retrieve job menu User Name Information menu MFP FeaturesInstalled mass storage devices Paper handling menu Paper handling menu Appear for tray 1 only Values Explanation Substitute the tray number for N Where you select millimeters or inches as the unit This message appears when the custom switch isMeasure and set the X and Y dimensions Media sizes Originals submenu Configure device menuConfigure device menu Document Use this item to specify the media size of the originalMFP uses the media sensors to automatically Describe the size of the original document. If media is not If Heavy Paper is set to ON, the scanner will adjust Mixed is set as the default. You can select from nineArea. The setting can impact output quality for media Whose weight is more than 100 g/m² 26-lb bond Color copies Copying submenuOne side or both sides of the copy Not collated Factory default setting is Produced when you press Start without selectingUse this item to indicate the number of copies that are Number of copies That is attached Values varyDepending on Enhancement submenu Use this item to specify the sharpness setting=minimum sharpness =maximum sharpness Sending submenu Mail submenu Functionality. If the configured gateways are functional Use this item to test the configured gateways for correctImage Use this item to automatically search the network for Number from 1 to 32,000. Use the numeric keypad to specify Printing submenu Default Paper Size Letter That is installed Media size using the ruler labels in the trays Simplex of a sheet of paper Control-panel settings Use this item to select the version of Courier font to use This item also applies to A3- and 11 x 17 size mediaRegular The internal Courier font that is available on HP LaserJet 4 Series printers Select on to print the PS error page when PS errors occur Print quality submenu Media type that you want to use. For each of the following Optimize option resets all options to the factory default ON. The default value of each item is OFF. The RestoreAdjustments Position OFF. For more information about optimize values Factory default setting is Control panel menus System setup submenuControls on the control-panel display Hard disk Most cost-effective option for switching modes Monochrome mode. Auto switches between modes based onDeleted from the queue Connected to a network Options opens its own submenu Use this item to specify the behavior of the trays. Each MFP consumes when it is idle and reduces wear on the MFP Sleep mode. Sleep mode minimizes the amount of power thatElectronic components turns off the display backlight Mode Interrupt It receives specific software commands Installed in the MFPPossible values are determined by which valid languages are Appears on the control panel To stop printing when the MFP is out of staples, set Auto Determine how the MFP reacts to errorsCONTINUE=OFF on the control-panel System setup menu Goes offline for 10 seconds before returning online Auto The MFP automatically selects the best mode for jam Use this item to determine how the MFP functions when a jamRecovery usually ON. This is the default setting Performance might increase with this setting Appears. Touch the language that you want Available values include all languages in the list, and allSupported languages appear 159 Selecting high-quality media Ordering supported media Using non-HP-brand mediaSelecting and using media Setting media size and type Standard media size Custom media size Second Supported types of mediaRecycled High gloss images Color Tough paper 165 Recommended mediaOrdering recommended media HP Color Laser Paper HP Premium Cover Paper 167 Recommended media Type Characteristics HP Color Laser PaperHP Soft Gloss Laser Paper HP Premium Choice 105 g/m2 28-lb bondLaserJet Paper Finish on both sides, 98 bright HP Office Recycled Paper Recommended media Type Characteristics HP Premium ChoiceHP LaserJet Paper Transparencies Recommended media Type Characteristics HP Tough PaperHP Color LaserJet Determining media type Weight Finish Type Matte versus glossy Determining weight Supported media sizes for input and output Tray or bin Capacity Media WeightDevice Up to 100 sheets Standard sizes 64 to 220 g/m2 Tray or bin Capacity Media Weight Tray or bin Capacity Media Sheets Up to Standard sizes for face-down binCustom sizes face up Long edge between 210 mm and 470 mm 177 Sheets stacked up To 50 sheet 8K, 16K Stapled Standard sizes for face-up bin Finsiher Inches x 8.25 inches maximum Up to 2,000 sheets Standard sizes for face-down binMm x 470 mm 12 inches x 18.5 inches 179 See Determining media type on Media-related copy-quality and print-quality issuesIssue Recommended action 181 Few more pages in order to remove the excess toner 183 Preprinted form melt under the temperature of the fuserSmeared toner Fan the media to separate the individual sheets Its maximum capacityLoading input trays on 185 Selecting and using media Managing supplies Using the MFP control panelChecking supplies levels Managing supplies Press the Status button Ordering suppliesOrdering directly through the embedded Web server Storing the print cartridges Storing supplies Storing the image transfer kit Storing the image drums Print cartridges Replacing and recycling the supplies Print cartridge Part number Replacing the print cartridges Rev Enww Image drum Part number Using the image drumsBlack C8560A Cyan C8561A Yellow C8562A C8563A Replacing the image drums Open the door completely Enww Rev Enww Image transfer kit Replacing the image transfer kit Open the upper door on the right side of the MFP Enww Rev Swing the green lever up. Close all of the doors Stops completelyTransfer belt are pushed into the MFP completely Slot Rev Enww Rev Roller. Slide the blue cover to the right Remove the bottom roller Rev Image cleaning kit Replacing the image cleaning kit Enww Rev Close the front doors Cleaner handle and the green lever are in the up position Reattach the finishing device Image fuser kit Replacing the image fuser kit Enww Rev Enww To clean the glass Cleaning proceduresCleaning the ADF Cleaning procedures To clean the ADF delivery systemOpen the ADF Locate the top and bottom ADF glass strips Locate the white, vinyl ADF backing Rev To clean the top ADF glass strip Close the ADF cover To clean the ADF rollers Rev Cleaning the post charger Rev Enww Cleaning the fuser input Enww Rev Relocating the MFP Relocating the MFP Managing and maintaining Clearing jams Clearing jamsClear up after a few pages are printed Jam clearing locations Problem solving Jam in the automatic document feeder ADF cover Jam in tray Clearing jams from the input-tray areas Load media in tray Jam in tray 2 or tray Enww Rev Jam in the 2,000-sheet side input tray tray Rev Enww Jam inside the upper right door Enww Rev Jam at the upper right door or the front doors Open the front doors Lower the green lever Problem solving Enww Rev Enww Jam inside the duplexer Clearing jams from the duplexer Enww Rev Jam in the fuser area at the lower left door Clearing jams from the output areas Rev Enww Jam in the top output bin Remove loose toner Step Jam in the stacker or stapler/stacker Handle Carefully pull out any media from the flipper areaAvoid touching the flipper area. It can be hot Open doors. Push the finishing device back into place Jam in the 8-bin mailbox face-up bin Rev Jam in the multifunction finisher Rev Enww Rev Solving repeated jams Situation Solution Be fed from tray Understanding MFP messages Using the MFP help systemSubmenu on Understanding MFP messages If a message persists Solving output-quality problems Solving output-quality problems Output-quality problem Short edge Output-quality troubleshooting procedures Output-quality-defect chart Solving persistent output-quality problems Vertical lines Repetitive defects Horizontal lines or streaks Fingerprints and media dents Loose toner Color fade in all colors Color fade in one color White areas dropouts on Smeared toner Specks or stray toner Media damage wrinkles, curl, creases, tears Misaligned colors Skewed, stretched, or off-center Print Quality Troubleshooting Pages To print the Print Quality Troubleshooting Pages MFP hardware issues Solving MFP problems Solving MFP problems Situation Solution Media-handling issues Situation Solution Network documentation that came with your MFP network cards Occur Situation Solution Situation Solution Printed with MFP-output issuesClipped margins Make sure that no data extends into the unprintable area SituationSolution Job is not sent to the correct MFP Job prints with Print a PS or PCL font list see Information menu on Be printed facing down SituationSolution Duplexer issues Situation Solution Service during and after the warranty period Warranty informationExtended warranty Warranty information Spare parts and supplies availability Color print cartridge/image drum warrantyService and support Warranty information HP software license terms No Disassembly or DecryptionLicense Grant Ownership Termination TransferExport Requirements Government Restricted Rights Customer support options worldwide Information Specific to your products How to findInformation from the MFP About on the Basics tab Customer support options worldwide Customer support and MFP repair assistanceWorld Wide Web Mail Service and support HP Color LaserJet 9500mfp Physical specificationsPhysical specifications Specifications and regulatory information Enww Volt models Power requirements and circuit capacity Power consumption Power consumption Rev Sound power level Declared per ISO Acoustical specifications¹Acoustical specifications¹ Sound pressure level bystander position Declared per ISO Operating and storage environment Storage temperatureRelative humidity Storage humidity Protecting the environment Environmental product stewardship program Supplies HP LaserJet PrintingSupplies Returns Recycling Recycled paper Rev Sheet Material safety data FCC statement Declaration of Conformity Regulatory statements Supplementary Information Conforms to the following Product Specifications Enww Canadian DOC Regulations EU Statement for Telecom Operation Vcci Statement Japan Luokan 1 laserlaite Klass 1 Laser Apparat Korean EMI Statement Laser Statement for Finland Varo VaroitusVarning Taiwan Class a Statement Taiwan Battery Statement Product Information Sheet Specifications and regulatory information Page C8549-90902