Are you using a phone company voice-messaging service or an answering machine?

If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax, the messaging service answers the call and the fax is not able to receive faxes. If the rings-to-answer setting for the fax is lower than that of the messaging service, the fax answers all calls and no calls are routed to the messaging service.

Checking fax status

If the analog fax does not appear to be functioning, print a Fax Accessory Page to check the status. Use the following steps to print this page:

1Press the MENU button.

2Scroll to and touch INFORMATION PAGE.

3Scroll to and touch PRINT CONFIGURATION.

4On the Fax Accessory Page, under the Hardware Information heading, check the Modem Status. The following table identifies the status conditions and possible solutions.

4

ENWW

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HP 9500mfp manual Checking fax status