General fax problems

Use this table to solve fax problems.

Problem

Cause

Recommended action

 

 

 

The fax was not transmitted.

The JBIG mode is enabled and the

Turn JBIG off. See chapter 4 of the User

 

receiving fax does not have JBIG

Reference Guide on the CD-ROM for more

 

capability.

information.

 

 

 

An OUT OF MEMORY message

The MFP storage disk is full.

Delete some files from the disk.

appears on the status message

 

 

bar.

 

 

 

 

 

The print quality of a photo is

The Page Content mode setting is

Try setting the Page Content mode to

poor or prints as a gray box.

incorrect.

Graphics or Text and Graphics. See

 

 

“Sending a fax by typing the number

 

 

manually” on page 69.

4

ENWW

General fax problems 93

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HP 9500mfp manual General fax problems, Problem Cause Recommended action, Graphics or Text and Graphics. See