HP 9500mfp manual Sent faxes are not arriving at the receiving fax machine

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Problem Cause Solution

Sent faxes are not arriving at the receiving fax machine.

The receiving fax machine might be off or might have an error condition, such as being out of paper.

Call the recipient to make sure the fax machine is on and ready to receive faxes.

A fax might be in memory because it is waiting to redial a busy number, or other jobs ahead of it are waiting to be sent.

If a fax job is in memory for either of these reasons, an entry for the job appears in the fax log. Print the fax activity log and check the Result column for jobs that have a Pending designation.

102 Chapter 4 – Faxing Rev. 1.0