Problem

Cause

Solution

 

 

 

If the phone-line connection is poor, the fax and the receiving fax machine slow down the transmission to adjust for errors.

Cancel and resend the fax.

Have the phone company check the phone line.

Faxes are not printing to the MFP. The input tray that is specified for fax

Load media. Any faxes that were received

 

feeding contains no media.

while the input tray was empty are stored and

 

 

will be printed after the tray is refilled.

 

 

 

 

The schedule printing of faxes is set.

If the schedule printing of faxes is turned on,

 

 

faxes will not print until the lock is disabled.

 

 

 

 

The MFP is out of toner.

The MFP stops printing as soon as it runs out

 

 

of toner. Any faxes that are received are

 

 

stored in memory and are printed when the

 

 

toner is replaced.

 

 

 

4

ENWW

Receiving fax problems 99

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HP 9500mfp manual Will be printed after the tray is refilled, Schedule printing of faxes is set, MFP is out of toner