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HP 9500mfp manual Solving repeated jams, Situation Solution

Models: 9500mfp

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Solving repeated jams

Situation Solution

Repeated jam problems in the MFP

1Check the media specifications. (See “Recommended media” on page 165.) If the media is outside of the recommended specifications, problems can occur.

2Check to see that media is correctly loaded in the trays and that all width guides are correctly set. (See “Selecting and using media” on page159.)

3Make sure that the paper tray is set for the size of media that is installed and that the tray is not overloaded with media.

4Try turning over the stack of media in the tray. If you are using prepunched or letterhead media, try printing from tray 1.

5Do not use torn, worn, or irregular media, or media that has previously been printed on. For recommended media and other media, see “Recommended media” on page 165.

6Check that all damaged or jammed media is removed from the MFP.

7Repeated jams that occur when print media travels between the MFP and the finishing device might mean that the MFP and device are set up on an uneven floor. Use the blue levelers above the wheels of the finishing device to level the finishing device. See the installation guide for the finishing device for more information.

ENWW	Clearing jams 275

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HP 9500mfp manual Solving repeated jams, Situation Solution

Contents

User guide Page HP Color LaserJet 9500mfp Trademark Credits Copyright and LicensePage Chapter MFP basics Digital sending and e-mail ContentsEnww Printing Control panel menus Managing and maintaining Service and support Specifications and regulatory information Enww Contents MFP components MFP componentsRev Enww Control panel Features and buttons Function Interpreting control-panel lights To specify other numeric valuesLight State Indication Light State Indication Control-panel home screen Setting the MFP defaults Setting the MFP defaultsSetting the MFP device defaults To set device defaults at the control panelLoading input trays Loading input trays To load media in trayRev To load tray 1 when the same paper is used for multiple jobs Rev Pull the tray open until it stops Loading tray 2 and trayTo load detectable standard-size media in tray 2 and tray Tray 2 and tray 3 hold up to 500 sheets of standard mediaRev Enww To load undetectable standard-size media in tray TrayThat tray Set the Custom/Standard switch to Custom Guide until it gently touches the paperSIZE=*SIZE menu is displayed Rev To load custom media in tray 2 and tray Rev Enww Rev To load the 2,000-sheet side input tray tray Rev Press the Menu button Changing and setting the media size and type for a trayTo set or change media size for tray Than ANYTo set or change a custom size for tray 2 and tray Touch Exit to exit the menu To set or change a media type for any trayMFP basics Copying Copy-screen layout Copy-screen layout Features and buttons FunctionPrevious screen Simplex/duplex, and staplingStarts copying the document Moves back one screen on the control-panel displayCopying instructions Copying instructionsSetting is Letter or A4 only if no media size is detected Copying by using the default settings one-touch copyingTo make color copies by using the default settings Copying by using user-defined settingsSelect 1-sided or 2-sided Job ModeBasic tab What to select Select Portrait or LandscapeDescription of use Sheet Copying OrderingSelect Collated or Uncollated Copying from the scanner glass Copying by using the ADFSelect Book as the size Touch OK Copying booksColor copies or black and white copies Creating a job to be copied laterAdjust the lightness/darkness Reduce or enlargeEnhance the document Sharpness Background RemovalCopy setting Description Setting copy defaultsIndicates the sharpness of the image when it is copied Touch Sending Touch E-MAIL Network or e-mail administrator for this informationRev Sending documents ColorSending documents Scan Preferences Select Black and White or Color Changing the settingsSending a document to multiple recipients Using the auto-complete function Using the address book Using the address bookAdded to the local address book Creating a recipient list Faxing Country/region support Support Guide Connecting the fax to a phone line Verifying the fax operation Verifying the fax operationName is a legal requirement Establishing the required fax settingsUsing the Fax Settings menu Utility to disable the LAN faxEstablishing the required fax settings Setting or verifying the date and time Setting or verifying the locationTo verify or change the date and time settings Setting or verifying the fax header To verify or change the locationTo verify or change the phone number and the company name Type a phone number and then touch OK Status message bar Fax feature screenConfiguration Utility Fax feature screenFrom memory Sending faxesSending a fax by typing the number manually Send a FAX under the list of help topicsSending faxes FaxSending a fax by using speed dial Then deleted from memorySpeed-dial group, see To create a speed dial onpage Contact list Sending a fax by using phone book numbersRev Press the Menu button Touch FAX Canceling a faxCanceling the current fax transmission Canceling a faxTouch the FAX option Canceling all pending faxesSpeed dial To create a speed dialSpeed dial To delete a speed dialTouch the Edit tab Touch the Delete Speed Dial option Touch Delete Touch YES Touch OKTo change the sharpness setting Changing the sharpness settingTo change the background setting Changing the background settingChanging the light/dark setting To change the light/dark settingReceiving faxes Establishing optional fax settings Options might not be available or configurableEstablishing optional fax settings Setting the modem volume To set the modem volumeUse the following procedure to set the modem volume Reduce the transmission time Setting the ringer volumeSetting outgoing fax resolution To set the ringer volumeTo set the outgoing fax resolution To set a dialing prefix Setting dialing and detection optionsSetting a dialing prefix Setting dialing and detection optionsTo set redial-on-busy Setting the redial-on-busy featureSetting the paper tray Setting the paper trayTo select the paper tray To set the destination bin Setting the destination binSetting the destination bin Troubleshooting faxWhat type of phone line are you using? Are you using the phone cord that came with the MFP?Are you using a phone-line splitter? Are you using a surge-protection device?Roll-over lines Checking fax status Checking fax statusMFP fax feature or has enabled LAN fax. When Analog fax is installed and readyFax is installed and operational. However HP Digital Sending utility has either disabledFax feature is not operating Fax feature is not operatingProblem Cause Solution Fax is installed but the optionFormatter board is faulty ServiceDoes not appear General fax problems Problem Cause Recommended actionGraphics or Text and Graphics. See Fax settings do not seem to be available in HP Web Jetadmin Middle of faxing ADF cover on Schedule printing of faxes doesReceiving fax problems Receiving fax problems Problem Cause Solution MFP is out of toner Faxes will not print until the lock is disabledWill be printed after the tray is refilled Schedule printing of faxes is setSending fax problems Disable the detect dial-tone setting see Sending fax problemsMFP is receiving faxes but is Sent faxes are not arriving at the receiving fax machine 32-63 Transmit negotiation errors Error codesValue Description Connection enablement failure errors 16-31 Call establishment errors64-79 Data transmit errors 80-111 Transmit termination errorsValue Description 144-159 Receive data errors 112-143 Receive negotiate errors192-223 Undefined 224-255 160-191 Receive termination errorsFax product specifications Fax product specificationsEnvironmental specifications Fax specificationsRev Printing from tray 1 when the loaded paper is requested Customizing tray 1 operationCustomizing tray 1 operation Manually feeding paper from tray For Windows all versions Using the job-storage featuresTo gain access to the job storage features Using the job-storage featuresTo print a private job Private jobsTo delete a private job Stored jobsTo delete a stored job To print a stored jobQuickCopy jobs To delete a QuickCopy job To print additional copies of a QuickCopy jobOption Proof and hold jobsTo delete a proof and hold job To print a proof and hold jobEnww Printing 121 Control panel menusTo navigate through the control-panel menus Retrieve job menu Retrieve job menuExplanation Jobs for that userUser Name Information menu Features Installed mass storage devicesMFP Paper handling menu Paper handling menuAppear for tray 1 only Values ExplanationSubstitute the tray number for N Media sizes This message appears when the custom switch isWhere you select millimeters or inches as the unit Measure and set the X and Y dimensionsConfigure device menu Configure device menuOriginals submenu Describe the size of the original document. If media is not Use this item to specify the media size of the originalDocument MFP uses the media sensors to automaticallyWhose weight is more than 100 g/m² 26-lb bond Mixed is set as the default. You can select from nineIf Heavy Paper is set to ON, the scanner will adjust Area. The setting can impact output quality for mediaNot collated Copying submenuColor copies One side or both sides of the copyNumber of copies Produced when you press Start without selectingFactory default setting is Use this item to indicate the number of copies that areValues vary Depending onThat is attached =maximum sharpness Use this item to specify the sharpness settingEnhancement submenu =minimum sharpnessSending submenu Mail submenu Use this item to automatically search the network for Use this item to test the configured gateways for correctFunctionality. If the configured gateways are functional ImageNumber from 1 to 32,000. Use the numeric keypad to specify Printing submenuDefault Paper Size Letter That is installed Media size using the ruler labels in the traysSimplex of a sheet of paper Control-panel settingsHP LaserJet 4 Series printers This item also applies to A3- and 11 x 17 size mediaUse this item to select the version of Courier font to use Regular The internal Courier font that is available onSelect on to print the PS error page when PS errors occur Print quality submenu Media type that you want to use. For each of the following Position OFF. For more information about optimize values ON. The default value of each item is OFF. The RestoreOptimize option resets all options to the factory default AdjustmentsHard disk System setup submenuFactory default setting is Control panel menus Controls on the control-panel displayConnected to a network Monochrome mode. Auto switches between modes based onMost cost-effective option for switching modes Deleted from the queueOptions opens its own submenu Use this item to specify the behavior of the trays. EachMode Sleep mode. Sleep mode minimizes the amount of power thatMFP consumes when it is idle and reduces wear on the MFP Electronic components turns off the display backlightInterrupt Appears on the control panel Installed in the MFPIt receives specific software commands Possible values are determined by which valid languages areGoes offline for 10 seconds before returning online Determine how the MFP reacts to errorsTo stop printing when the MFP is out of staples, set Auto CONTINUE=OFF on the control-panel System setup menuPerformance might increase with this setting Use this item to determine how the MFP functions when a jamAuto The MFP automatically selects the best mode for jam Recovery usually ON. This is the default settingAvailable values include all languages in the list, and all Supported languages appearAppears. Touch the language that you want 159 Selecting high-quality mediaUsing non-HP-brand media Selecting and using mediaOrdering supported media Setting media size and type Standard media size Custom media size Supported types of media Recycled High gloss images Color Tough paperSecond Recommended media Ordering recommended media165 HP Color Laser Paper HP Premium Cover PaperRecommended media Type Characteristics HP Color Laser Paper HP Soft Gloss Laser Paper167 Finish on both sides, 98 bright 105 g/m2 28-lb bondHP Premium Choice LaserJet PaperRecommended media Type Characteristics HP Premium Choice HP LaserJet PaperHP Office Recycled Paper Recommended media Type Characteristics HP Tough Paper HP Color LaserJetTransparencies Determining media type Weight Finish TypeMatte versus glossy Determining weightUp to 100 sheets Standard sizes 64 to 220 g/m2 Tray or bin Capacity Media WeightSupported media sizes for input and output DeviceTray or bin Capacity Media WeightTray or bin Capacity Media Long edge between 210 mm and 470 mm Up to Standard sizes for face-down binSheets Custom sizes face up177 Sheets stacked upTo 50 sheet 8K, 16K Stapled Standard sizes for face-up bin Finsiher179 Up to 2,000 sheets Standard sizes for face-down binInches x 8.25 inches maximum Mm x 470 mm 12 inches x 18.5 inchesMedia-related copy-quality and print-quality issues Issue Recommended actionSee Determining media type on 181 Few more pages in order to remove the excess toner Preprinted form melt under the temperature of the fuser Smeared toner183 Its maximum capacity Loading input trays onFan the media to separate the individual sheets 185 Selecting and using media Managing supplies Using the MFP control panelManaging supplies Checking supplies levelsOrdering supplies Ordering directly through the embedded Web serverPress the Status button Storing the print cartridges Storing suppliesStoring the image transfer kit Storing the image drumsPrint cartridges Replacing and recycling the suppliesPrint cartridge Part number Replacing the print cartridges Rev Enww C8563A Using the image drumsImage drum Part number Black C8560A Cyan C8561A Yellow C8562AReplacing the image drums Open the door completely Enww Rev Enww Image transfer kit Replacing the image transfer kit Open the upper door on the right side of the MFP Enww Rev Slot Stops completelySwing the green lever up. Close all of the doors Transfer belt are pushed into the MFP completelyRev Enww Rev Roller. Slide the blue cover to the right Remove the bottom rollerRev Image cleaning kit Replacing the image cleaning kit Enww Rev Close the front doors Cleaner handle and the green lever are in the up positionReattach the finishing device Image fuser kit Replacing the image fuser kit Enww Rev Enww Cleaning procedures Cleaning the ADFTo clean the glass Locate the white, vinyl ADF backing To clean the ADF delivery systemCleaning procedures Open the ADF Locate the top and bottom ADF glass stripsRev To clean the top ADF glass strip Close the ADF cover To clean the ADF rollers Rev Cleaning the post charger Rev Enww Cleaning the fuser input Enww Rev Relocating the MFP Relocating the MFPManaging and maintaining Clearing jams Clear up after a few pages are printedClearing jams Jam clearing locations Problem solvingJam in the automatic document feeder ADF cover Jam in tray Clearing jams from the input-tray areasLoad media in tray Jam in tray 2 or tray Enww Rev Jam in the 2,000-sheet side input tray tray Rev Enww Jam inside the upper right door Enww Rev Jam at the upper right door or the front doors Open the front doors Lower the green lever Problem solving Enww Rev Enww Jam inside the duplexer Clearing jams from the duplexerEnww Rev Jam in the fuser area at the lower left door Clearing jams from the output areasRev Enww Jam in the top output bin Remove loose toner StepJam in the stacker or stapler/stacker Carefully pull out any media from the flipper area Avoid touching the flipper area. It can be hotHandle Open doors. Push the finishing device back into place Jam in the 8-bin mailbox face-up bin Rev Jam in the multifunction finisher Rev Enww Rev Solving repeated jams Situation SolutionBe fed from tray Understanding MFP messages Using the MFP help systemUnderstanding MFP messages Submenu onIf a message persists Solving output-quality problems Solving output-quality problemsOutput-quality problem Short edge Output-quality troubleshooting procedures Output-quality-defect chart Solving persistent output-quality problemsVertical lines Repetitive defects Horizontal lines or streaksFingerprints and media dents Loose toner Color fade in all colors Color fade in one colorWhite areas dropouts on Smeared tonerSpecks or stray toner Media damage wrinkles, curl, creases, tearsMisaligned colors Skewed, stretched, or off-centerPrint Quality Troubleshooting Pages To print the Print Quality Troubleshooting Pages MFP hardware issues Solving MFP problemsSolving MFP problems Situation Solution Media-handling issues Situation Solution Network documentation that came with your MFP network cards OccurSituation Solution Situation Solution Make sure that no data extends into the unprintable area MFP-output issuesPrinted with Clipped marginsSituationSolution Job is not sent to the correct MFP Job prints withPrint a PS or PCL font list see Information menu on Be printed facing downSituationSolution Duplexer issues Situation Solution Warranty information Warranty informationService during and after the warranty period Extended warrantyColor print cartridge/image drum warranty Service and supportSpare parts and supplies availability Warranty information Ownership No Disassembly or DecryptionHP software license terms License GrantGovernment Restricted Rights TransferTermination Export RequirementsAbout on the Basics tab Information Specific to your products How to findCustomer support options worldwide Information from the MFPCustomer support and MFP repair assistance World Wide Web MailCustomer support options worldwide Service and support Physical specifications Physical specificationsHP Color LaserJet 9500mfp Specifications and regulatory information Enww Volt models Power requirements and circuit capacityPower consumption Power consumptionRev Sound pressure level bystander position Declared per ISO Acoustical specifications¹Sound power level Declared per ISO Acoustical specifications¹Storage humidity Storage temperatureOperating and storage environment Relative humidityProtecting the environment Environmental product stewardship programRecycling HP LaserJet PrintingSupplies Supplies ReturnsRecycled paper Rev Sheet Material safety dataFCC statement Declaration of Conformity Regulatory statementsSupplementary Information Conforms to the following Product SpecificationsEnww Canadian DOC Regulations EU Statement for Telecom OperationVcci Statement Japan Luokan 1 laserlaite Klass 1 Laser Apparat Korean EMI Statement Laser Statement for FinlandVaroitus VarningVaro Taiwan Class a Statement Taiwan Battery Statement Product Information Sheet Specifications and regulatory information Page C8549-90902