HP 9500mfp manual Job prints with, Job is not sent to the correct MFP

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Situation	Solution
The job prints with	• If you are printing an .EPS file, try downloading the fonts that are contained in the .EPS file
incorrect fonts.	before printing. Use the HP LaserJet Utility. (See the User Reference Guide on the CD-
	ROM.)
	• If the document is not printing with New York, Geneva, or Monaco fonts, go into the Page
	Setup dialog box and select Options to deselect the substituted fonts.

The job is not sent to the correct MFP.

•For Macintosh systems: Another MFP with the same or similar name might have received the print job. Make sure that the MFP name matches the name selected in the Chooser.

•For PCs: Make sure that you have selected the correct MFP in the Print dialog box in your software program.

The job prints in Courier (the MFP default font) instead of the requested font.

•The requested typeface is not available in the MFP or is not present on the disk. Use a font- download utility to download the font that you want.

•Fonts downloaded to memory are lost when the MFP is turned off. They are also lost if Resource Saving is not used and a personality switch is performed to print a PCL job. Disk fonts are not affected by PCL jobs or by turning the MFP off.

•Print a PS Font Page to verify that the font is available. If a disk font appears to be missing, it might be because a software utility was used to delete the font, because the disk was reinitialized, or because the disk drive is not installed correctly. Print a configuration page to verify that the disk drive is installed and is functioning correctly.

•Print a Disk Directory to help identify the available fonts.

300 Chapter 9 – Problem solving Rev. 1.0