Problem

Cause

Recommended action

 

 

 

A mix of names and numbers

It is normal for both names and

No action is necessary.

appears in the recipients box.

numbers to appear, depending on

 

 

where they are from. The phone book

 

 

lists names and all other databases

 

 

list numbers.

 

The fax call report prints at an unwanted time, even when the schedule printing of faxes is on.

The schedule printing of faxes does

Specify when to print a fax call report.

not control printing of the fax call

 

report. The fax call report settings

 

need to be changed.

 

One page fax prints as two pages.

The fax header is being appended to the top of the fax, pushing text to a second page.

If you want every one-page fax to print on one page, set the overlay header to overlay mode. See chapter 4 of the User Reference Guide on the CD-ROM for more information.

4

The document stops feeding in

A jam might be present in the ADF.

See “Jam in the automatic document feeder

the middle of faxing.

 

(ADF) cover” on page 241.

ENWW

General fax problems 95

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HP 9500mfp manual Schedule printing of faxes does, Middle of faxing ADF cover on