HP 9500mfp manual 185

Media-related copy- and print-quality issues

Issue	Recommended action
Jams	Media-related jams can occur if unsupported media is used in the MFP, or if the
	media has been damaged before use.
	• Use media that the MFP supports (see “Supported types of media” on page 164).
	• Keep media in its packaging, unopened, until it is to be used.
	• Do not load media that is bent, wrinkled, torn, or damaged.
	• See “Clearing jams” on page 239.
Error messages	The error message on the MFP’s control panel indicates a discrepancy in the media
	settings.
	• Make sure that the correct type is set (see “Determining media type” on
	page 171).
	• Make sure that the media guides in the input tray are touching the edges of the
	stack of media. If you are using custom-size media, make sure that the media size
	is set correctly at the control panel (see “Settingmedia size and type” on
	page 161).
	• For more information about error messages, see “Understanding MFP messages”
	on page 277.

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ENWW 185