Output-quality troubleshooting procedures | HP 9500mfp specification

Output-quality troubleshooting procedures

For all output-quality problems and defects, perform the following procedures.

•Replace any MFP supplies that have run out. When a supply is out, the REPLACE <SUPPLY> message appears on the control panel, and the gauge shows an empty bar with a flashing outline for the supply that is out. Printing stops and the REPLACE <SUPPLY> message appears on the control panel until the supply is replaced. For more information, see “Solving output-quality problems”on page 279.

Touch HELP to see step-by-step instructions for replacing the supply. For more information about replacing supplies see “Replacing the print cartridges” on page193 or “Replacing the image drums” on page 197 or “Replacing the image transfer kit” on page 203 or “Replacing the image cleaning kit” on page 214 or “Replacing the imageuserf kit” on page 220.

To order supplies, see “Ordering supplies” on page 188.

•Print 10 more pages of your print job, or of another print job. The MFP can automatically compensate for a few output-quality problems.

If these procedures do not solve the problem, see “Solving persistent output-quality problems” on page 282.

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HP 9500mfp manual Output-quality troubleshooting procedures

Contents

User guide Page HP Color LaserJet 9500mfp Trademark Credits Copyright and LicensePage Chapter MFP basics Digital sending and e-mail Contents Enww Printing Control panel menus Managing and maintaining Service and support Specifications and regulatory information Enww Contents MFP components MFP components Rev Enww Control panel Features and buttons Function Interpreting control-panel lights To specify other numeric valuesLight State Indication Light State Indication Control-panel home screen Setting the MFP device defaults Setting the MFP defaultsTo set device defaults at the control panel Setting the MFP defaults Loading input trays Loading input trays To load media in tray Rev To load tray 1 when the same paper is used for multiple jobs Rev To load detectable standard-size media in tray 2 and tray Loading tray 2 and trayTray 2 and tray 3 hold up to 500 sheets of standard media Pull the tray open until it stops Rev Enww To load undetectable standard-size media in tray TrayThat tray Set the Custom/Standard switch to Custom Guide until it gently touches the paperSIZE=*SIZE menu is displayed Rev To load custom media in tray 2 and tray Rev Enww Rev To load the 2,000-sheet side input tray tray Rev To set or change media size for tray Changing and setting the media size and type for a trayThan ANY Press the Menu button To set or change a custom size for tray 2 and tray Touch Exit to exit the menu To set or change a media type for any tray MFP basics Copying Copy-screen layout Copy-screen layout Features and buttons Function Starts copying the document Simplex/duplex, and staplingMoves back one screen on the control-panel display Previous screen Copying instructions Copying instructions Setting is Letter or A4 only if no media size is detected Copying by using the default settings one-touch copying To make color copies by using the default settings Copying by using user-defined settings Basic tab What to select Job ModeSelect Portrait or Landscape Select 1-sided or 2-sided Description of use Sheet Copying Ordering Select Collated or Uncollated Copying from the scanner glass Copying by using the ADF Select Book as the size Touch OK Copying books Color copies or black and white copies Creating a job to be copied later Adjust the lightness/darkness Reduce or enlargeEnhance the document Sharpness Background Removal Copy setting Description Setting copy defaults Indicates the sharpness of the image when it is copied Touch Sending Touch E-MAIL Network or e-mail administrator for this information Rev Sending documents ColorSending documents Scan Preferences Select Black and White or Color Changing the settings Sending a document to multiple recipients Using the auto-complete function Using the address book Using the address bookAdded to the local address book Creating a recipient list Faxing Country/region support Support Guide Connecting the fax to a phone line Verifying the fax operation Verifying the fax operation Name is a legal requirement Establishing the required fax settings Using the Fax Settings menu Utility to disable the LAN faxEstablishing the required fax settings Setting or verifying the date and time Setting or verifying the locationTo verify or change the date and time settings Setting or verifying the fax header To verify or change the locationTo verify or change the phone number and the company name Type a phone number and then touch OK Configuration Utility Fax feature screenFax feature screen Status message bar Sending a fax by typing the number manually Sending faxesSend a FAX under the list of help topics From memory Sending faxes Fax Sending a fax by using speed dial Then deleted from memorySpeed-dial group, see To create a speed dial onpage Contact list Sending a fax by using phone book numbers Rev Canceling the current fax transmission Canceling a faxCanceling a fax Press the Menu button Touch FAX Speed dial Canceling all pending faxesTo create a speed dial Touch the FAX option Touch the Edit tab Touch the Delete Speed Dial option To delete a speed dialTouch Delete Touch YES Touch OK Speed dial To change the sharpness setting Changing the sharpness setting To change the background setting Changing the background setting Changing the light/dark setting To change the light/dark settingReceiving faxes Establishing optional fax settings Options might not be available or configurableEstablishing optional fax settings Setting the modem volume To set the modem volumeUse the following procedure to set the modem volume Setting outgoing fax resolution Setting the ringer volumeTo set the ringer volume Reduce the transmission time To set the outgoing fax resolution Setting a dialing prefix Setting dialing and detection optionsSetting dialing and detection options To set a dialing prefix To set redial-on-busy Setting the redial-on-busy feature Setting the paper tray Setting the paper trayTo select the paper tray To set the destination bin Setting the destination bin What type of phone line are you using? Troubleshooting faxAre you using the phone cord that came with the MFP? Setting the destination bin Are you using a phone-line splitter? Are you using a surge-protection device?Roll-over lines Checking fax status Checking fax status Fax is installed and operational. However Analog fax is installed and readyHP Digital Sending utility has either disabled MFP fax feature or has enabled LAN fax. When Problem Cause Solution Fax feature is not operatingFax is installed but the option Fax feature is not operating Formatter board is faulty ServiceDoes not appear General fax problems Problem Cause Recommended actionGraphics or Text and Graphics. See Fax settings do not seem to be available in HP Web Jetadmin Middle of faxing ADF cover on Schedule printing of faxes does Receiving fax problems Receiving fax problems Problem Cause Solution Will be printed after the tray is refilled Faxes will not print until the lock is disabledSchedule printing of faxes is set MFP is out of toner Sending fax problems Disable the detect dial-tone setting see Sending fax problemsMFP is receiving faxes but is Sent faxes are not arriving at the receiving fax machine Value Description Connection enablement failure errors Error codes16-31 Call establishment errors 32-63 Transmit negotiation errors 64-79 Data transmit errors 80-111 Transmit termination errorsValue Description 144-159 Receive data errors 112-143 Receive negotiate errors 192-223 Undefined 224-255 160-191 Receive termination errors Environmental specifications Fax product specificationsFax specifications Fax product specifications Rev Printing from tray 1 when the loaded paper is requested Customizing tray 1 operationCustomizing tray 1 operation Manually feeding paper from tray To gain access to the job storage features Using the job-storage featuresUsing the job-storage features For Windows all versions To print a private job Private jobs To delete a private job Stored jobs To delete a stored job To print a stored job QuickCopy jobs To delete a QuickCopy job To print additional copies of a QuickCopy job Option Proof and hold jobs To delete a proof and hold job To print a proof and hold job Enww Printing 121 Control panel menus To navigate through the control-panel menus Explanation Retrieve job menuJobs for that user Retrieve job menu User Name Information menu Features Installed mass storage devicesMFP Paper handling menu Paper handling menu Appear for tray 1 only Values Explanation Substitute the tray number for N Where you select millimeters or inches as the unit This message appears when the custom switch isMeasure and set the X and Y dimensions Media sizes Configure device menu Configure device menuOriginals submenu Document Use this item to specify the media size of the originalMFP uses the media sensors to automatically Describe the size of the original document. If media is not If Heavy Paper is set to ON, the scanner will adjust Mixed is set as the default. You can select from nineArea. The setting can impact output quality for media Whose weight is more than 100 g/m² 26-lb bond Color copies Copying submenuOne side or both sides of the copy Not collated Factory default setting is Produced when you press Start without selectingUse this item to indicate the number of copies that are Number of copies Values vary Depending onThat is attached Enhancement submenu Use this item to specify the sharpness setting=minimum sharpness =maximum sharpness Sending submenu Mail submenu Functionality. If the configured gateways are functional Use this item to test the configured gateways for correctImage Use this item to automatically search the network for Number from 1 to 32,000. Use the numeric keypad to specify Printing submenu Default Paper Size Letter That is installed Media size using the ruler labels in the trays Simplex of a sheet of paper Control-panel settings Use this item to select the version of Courier font to use This item also applies to A3- and 11 x 17 size mediaRegular The internal Courier font that is available on HP LaserJet 4 Series printers Select on to print the PS error page when PS errors occur Print quality submenu Media type that you want to use. For each of the following Optimize option resets all options to the factory default ON. The default value of each item is OFF. The RestoreAdjustments Position OFF. For more information about optimize values Factory default setting is Control panel menus System setup submenuControls on the control-panel display Hard disk Most cost-effective option for switching modes Monochrome mode. Auto switches between modes based onDeleted from the queue Connected to a network Options opens its own submenu Use this item to specify the behavior of the trays. Each MFP consumes when it is idle and reduces wear on the MFP Sleep mode. Sleep mode minimizes the amount of power thatElectronic components turns off the display backlight Mode Interrupt It receives specific software commands Installed in the MFPPossible values are determined by which valid languages are Appears on the control panel To stop printing when the MFP is out of staples, set Auto Determine how the MFP reacts to errorsCONTINUE=OFF on the control-panel System setup menu Goes offline for 10 seconds before returning online Auto The MFP automatically selects the best mode for jam Use this item to determine how the MFP functions when a jamRecovery usually ON. This is the default setting Performance might increase with this setting Available values include all languages in the list, and all Supported languages appearAppears. Touch the language that you want 159 Selecting high-quality media Using non-HP-brand media Selecting and using mediaOrdering supported media Setting media size and type Standard media size Custom media size Supported types of media Recycled High gloss images Color Tough paperSecond Recommended media Ordering recommended media165 HP Color Laser Paper HP Premium Cover Paper Recommended media Type Characteristics HP Color Laser Paper HP Soft Gloss Laser Paper167 HP Premium Choice 105 g/m2 28-lb bondLaserJet Paper Finish on both sides, 98 bright Recommended media Type Characteristics HP Premium Choice HP LaserJet PaperHP Office Recycled Paper Recommended media Type Characteristics HP Tough Paper HP Color LaserJetTransparencies Determining media type Weight Finish Type Matte versus glossy Determining weight Supported media sizes for input and output Tray or bin Capacity Media WeightDevice Up to 100 sheets Standard sizes 64 to 220 g/m2 Tray or bin Capacity Media Weight Tray or bin Capacity Media Sheets Up to Standard sizes for face-down binCustom sizes face up Long edge between 210 mm and 470 mm 177 Sheets stacked up To 50 sheet 8K, 16K Stapled Standard sizes for face-up bin Finsiher Inches x 8.25 inches maximum Up to 2,000 sheets Standard sizes for face-down binMm x 470 mm 12 inches x 18.5 inches 179 Media-related copy-quality and print-quality issues Issue Recommended actionSee Determining media type on 181 Few more pages in order to remove the excess toner Preprinted form melt under the temperature of the fuser Smeared toner183 Its maximum capacity Loading input trays onFan the media to separate the individual sheets 185 Selecting and using media Managing supplies Using the MFP control panelChecking supplies levels Managing supplies Ordering supplies Ordering directly through the embedded Web serverPress the Status button Storing the print cartridges Storing supplies Storing the image transfer kit Storing the image drums Print cartridges Replacing and recycling the supplies Print cartridge Part number Replacing the print cartridges Rev Enww Image drum Part number Using the image drumsBlack C8560A Cyan C8561A Yellow C8562A C8563A Replacing the image drums Open the door completely Enww Rev Enww Image transfer kit Replacing the image transfer kit Open the upper door on the right side of the MFP Enww Rev Swing the green lever up. Close all of the doors Stops completelyTransfer belt are pushed into the MFP completely Slot Rev Enww Rev Roller. Slide the blue cover to the right Remove the bottom roller Rev Image cleaning kit Replacing the image cleaning kit Enww Rev Close the front doors Cleaner handle and the green lever are in the up position Reattach the finishing device Image fuser kit Replacing the image fuser kit Enww Rev Enww Cleaning procedures Cleaning the ADFTo clean the glass Cleaning procedures To clean the ADF delivery systemOpen the ADF Locate the top and bottom ADF glass strips Locate the white, vinyl ADF backing Rev To clean the top ADF glass strip Close the ADF cover To clean the ADF rollers Rev Cleaning the post charger Rev Enww Cleaning the fuser input Enww Rev Relocating the MFP Relocating the MFP Managing and maintaining Clearing jams Clear up after a few pages are printedClearing jams Jam clearing locations Problem solving Jam in the automatic document feeder ADF cover Jam in tray Clearing jams from the input-tray areas Load media in tray Jam in tray 2 or tray Enww Rev Jam in the 2,000-sheet side input tray tray Rev Enww Jam inside the upper right door Enww Rev Jam at the upper right door or the front doors Open the front doors Lower the green lever Problem solving Enww Rev Enww Jam inside the duplexer Clearing jams from the duplexer Enww Rev Jam in the fuser area at the lower left door Clearing jams from the output areas Rev Enww Jam in the top output bin Remove loose toner Step Jam in the stacker or stapler/stacker Carefully pull out any media from the flipper area Avoid touching the flipper area. It can be hotHandle Open doors. Push the finishing device back into place Jam in the 8-bin mailbox face-up bin Rev Jam in the multifunction finisher Rev Enww Rev Solving repeated jams Situation Solution Be fed from tray Understanding MFP messages Using the MFP help systemSubmenu on Understanding MFP messages If a message persists Solving output-quality problems Solving output-quality problems Output-quality problem Short edge Output-quality troubleshooting procedures Output-quality-defect chart Solving persistent output-quality problems Vertical lines Repetitive defects Horizontal lines or streaks Fingerprints and media dents Loose toner Color fade in all colors Color fade in one color White areas dropouts on Smeared toner Specks or stray toner Media damage wrinkles, curl, creases, tears Misaligned colors Skewed, stretched, or off-center Print Quality Troubleshooting Pages To print the Print Quality Troubleshooting Pages MFP hardware issues Solving MFP problems Solving MFP problems Situation Solution Media-handling issues Situation Solution Network documentation that came with your MFP network cards Occur Situation Solution Situation Solution Printed with MFP-output issuesClipped margins Make sure that no data extends into the unprintable area SituationSolution Job is not sent to the correct MFP Job prints with Print a PS or PCL font list see Information menu on Be printed facing down SituationSolution Duplexer issues Situation Solution Service during and after the warranty period Warranty informationExtended warranty Warranty information Color print cartridge/image drum warranty Service and supportSpare parts and supplies availability Warranty information HP software license terms No Disassembly or DecryptionLicense Grant Ownership Termination TransferExport Requirements Government Restricted Rights Customer support options worldwide Information Specific to your products How to findInformation from the MFP About on the Basics tab Customer support and MFP repair assistance World Wide Web MailCustomer support options worldwide Service and support Physical specifications Physical specificationsHP Color LaserJet 9500mfp Specifications and regulatory information Enww Volt models Power requirements and circuit capacity Power consumption Power consumption Rev Sound power level Declared per ISO Acoustical specifications¹Acoustical specifications¹ Sound pressure level bystander position Declared per ISO Operating and storage environment Storage temperatureRelative humidity Storage humidity Protecting the environment Environmental product stewardship program Supplies HP LaserJet PrintingSupplies Returns Recycling Recycled paper Rev Sheet Material safety data FCC statement Declaration of Conformity Regulatory statements Supplementary Information Conforms to the following Product Specifications Enww Canadian DOC Regulations EU Statement for Telecom Operation Vcci Statement Japan Luokan 1 laserlaite Klass 1 Laser Apparat Korean EMI Statement Laser Statement for Finland Varoitus VarningVaro Taiwan Class a Statement Taiwan Battery Statement Product Information Sheet Specifications and regulatory information Page C8549-90902