Print Quality Troubleshooting Pages | HP 9500mfp guide

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Print Quality Troubleshooting Pages

The Print Quality Troubleshooting Pages help diagnose many output-quality problems that are related to a defective or damaged part. Follow the diagnostic procedure on the first page. See “Replacing the image drums” no page 197 and “Replacing the image fuser kit” on page 220 for more information about the information shown on the pages.

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Procedure

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288 Chapter 9 – Problem solving

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HP 9500mfp manual Print Quality Troubleshooting Pages

Contents

User guide Page HP Color LaserJet 9500mfp Copyright and License Trademark CreditsPage Chapter MFP basics Contents Digital sending and e-mail Enww Printing Control panel menus Managing and maintaining Service and support Specifications and regulatory information Enww Contents MFP components MFP components Rev Enww Control panel Features and buttons Function To specify other numeric values Interpreting control-panel lightsLight State Indication Light State Indication Control-panel home screen Setting the MFP defaults Setting the MFP device defaultsTo set device defaults at the control panel Setting the MFP defaults Loading input trays To load media in tray Loading input trays Rev To load tray 1 when the same paper is used for multiple jobs Rev Loading tray 2 and tray To load detectable standard-size media in tray 2 and trayTray 2 and tray 3 hold up to 500 sheets of standard media Pull the tray open until it stops Rev Enww Tray To load undetectable standard-size media in trayThat tray Guide until it gently touches the paper Set the Custom/Standard switch to CustomSIZE=*SIZE menu is displayed Rev To load custom media in tray 2 and tray Rev Enww Rev To load the 2,000-sheet side input tray tray Rev Changing and setting the media size and type for a tray To set or change media size for trayThan ANY Press the Menu button To set or change a custom size for tray 2 and tray To set or change a media type for any tray Touch Exit to exit the menu MFP basics Copying Copy-screen layout Features and buttons Function Copy-screen layout Simplex/duplex, and stapling Starts copying the documentMoves back one screen on the control-panel display Previous screen Copying instructions Copying instructions Copying by using the default settings one-touch copying Setting is Letter or A4 only if no media size is detected Copying by using user-defined settings To make color copies by using the default settings Job Mode Basic tab What to selectSelect Portrait or Landscape Select 1-sided or 2-sided Description of use Ordering Sheet Copying Select Collated or Uncollated Copying by using the ADF Copying from the scanner glass Copying books Select Book as the size Touch OK Creating a job to be copied later Color copies or black and white copies Reduce or enlarge Adjust the lightness/darknessEnhance the document Background Removal Sharpness Setting copy defaults Copy setting Description Indicates the sharpness of the image when it is copied Network or e-mail administrator for this information Touch Sending Touch E-MAIL Rev Color Sending documentsSending documents Changing the settings Scan Preferences Select Black and White or Color Sending a document to multiple recipients Using the auto-complete function Using the address book Using the address bookAdded to the local address book Creating a recipient list Faxing Country/region support Support Guide Connecting the fax to a phone line Verifying the fax operation Verifying the fax operation Establishing the required fax settings Name is a legal requirement Utility to disable the LAN fax Using the Fax Settings menuEstablishing the required fax settings Setting or verifying the location Setting or verifying the date and timeTo verify or change the date and time settings To verify or change the location Setting or verifying the fax headerTo verify or change the phone number and the company name Type a phone number and then touch OK Fax feature screen Configuration UtilityFax feature screen Status message bar Sending faxes Sending a fax by typing the number manuallySend a FAX under the list of help topics From memory Fax Sending faxes Then deleted from memory Sending a fax by using speed dialSpeed-dial group, see To create a speed dial onpage Sending a fax by using phone book numbers Contact list Rev Canceling a fax Canceling the current fax transmissionCanceling a fax Press the Menu button Touch FAX Canceling all pending faxes Speed dialTo create a speed dial Touch the FAX option To delete a speed dial Touch the Edit tab Touch the Delete Speed Dial optionTouch Delete Touch YES Touch OK Speed dial Changing the sharpness setting To change the sharpness setting Changing the background setting To change the background setting To change the light/dark setting Changing the light/dark settingReceiving faxes Options might not be available or configurable Establishing optional fax settingsEstablishing optional fax settings To set the modem volume Setting the modem volumeUse the following procedure to set the modem volume Setting the ringer volume Setting outgoing fax resolutionTo set the ringer volume Reduce the transmission time To set the outgoing fax resolution Setting dialing and detection options Setting a dialing prefixSetting dialing and detection options To set a dialing prefix Setting the redial-on-busy feature To set redial-on-busy Setting the paper tray Setting the paper trayTo select the paper tray Setting the destination bin To set the destination bin Troubleshooting fax What type of phone line are you using?Are you using the phone cord that came with the MFP? Setting the destination bin Are you using a surge-protection device? Are you using a phone-line splitter?Roll-over lines Checking fax status Checking fax status Analog fax is installed and ready Fax is installed and operational. HoweverHP Digital Sending utility has either disabled MFP fax feature or has enabled LAN fax. When Fax feature is not operating Problem Cause SolutionFax is installed but the option Fax feature is not operating Service Formatter board is faultyDoes not appear Problem Cause Recommended action General fax problemsGraphics or Text and Graphics. See Fax settings do not seem to be available in HP Web Jetadmin Schedule printing of faxes does Middle of faxing ADF cover on Receiving fax problems Receiving fax problems Problem Cause Solution Faxes will not print until the lock is disabled Will be printed after the tray is refilledSchedule printing of faxes is set MFP is out of toner Sending fax problems Sending fax problems Disable the detect dial-tone setting seeMFP is receiving faxes but is Sent faxes are not arriving at the receiving fax machine Error codes Value Description Connection enablement failure errors16-31 Call establishment errors 32-63 Transmit negotiation errors 80-111 Transmit termination errors 64-79 Data transmit errorsValue Description 112-143 Receive negotiate errors 144-159 Receive data errors 160-191 Receive termination errors 192-223 Undefined 224-255 Fax product specifications Environmental specificationsFax specifications Fax product specifications Rev Customizing tray 1 operation Printing from tray 1 when the loaded paper is requestedCustomizing tray 1 operation Manually feeding paper from tray Using the job-storage features To gain access to the job storage featuresUsing the job-storage features For Windows all versions Private jobs To print a private job Stored jobs To delete a private job To print a stored job To delete a stored job QuickCopy jobs To print additional copies of a QuickCopy job To delete a QuickCopy job Proof and hold jobs Option To print a proof and hold job To delete a proof and hold job Enww Printing Control panel menus 121 To navigate through the control-panel menus Retrieve job menu ExplanationJobs for that user Retrieve job menu User Name Information menu Installed mass storage devices FeaturesMFP Paper handling menu Paper handling menu Values Explanation Appear for tray 1 only Substitute the tray number for N This message appears when the custom switch is Where you select millimeters or inches as the unitMeasure and set the X and Y dimensions Media sizes Configure device menu Configure device menuOriginals submenu Use this item to specify the media size of the original DocumentMFP uses the media sensors to automatically Describe the size of the original document. If media is not Mixed is set as the default. You can select from nine If Heavy Paper is set to ON, the scanner will adjustArea. The setting can impact output quality for media Whose weight is more than 100 g/m² 26-lb bond Copying submenu Color copiesOne side or both sides of the copy Not collated Produced when you press Start without selecting Factory default setting isUse this item to indicate the number of copies that are Number of copies Depending on Values varyThat is attached Use this item to specify the sharpness setting Enhancement submenu=minimum sharpness =maximum sharpness Sending submenu Mail submenu Use this item to test the configured gateways for correct Functionality. If the configured gateways are functionalImage Use this item to automatically search the network for Printing submenu Number from 1 to 32,000. Use the numeric keypad to specify Default Paper Size Letter Media size using the ruler labels in the trays That is installed Control-panel settings Simplex of a sheet of paper This item also applies to A3- and 11 x 17 size media Use this item to select the version of Courier font to useRegular The internal Courier font that is available on HP LaserJet 4 Series printers Select on to print the PS error page when PS errors occur Print quality submenu Media type that you want to use. For each of the following ON. The default value of each item is OFF. The Restore Optimize option resets all options to the factory defaultAdjustments Position OFF. For more information about optimize values System setup submenu Factory default setting is Control panel menusControls on the control-panel display Hard disk Monochrome mode. Auto switches between modes based on Most cost-effective option for switching modesDeleted from the queue Connected to a network Use this item to specify the behavior of the trays. Each Options opens its own submenu Sleep mode. Sleep mode minimizes the amount of power that MFP consumes when it is idle and reduces wear on the MFPElectronic components turns off the display backlight Mode Interrupt Installed in the MFP It receives specific software commandsPossible values are determined by which valid languages are Appears on the control panel Determine how the MFP reacts to errors To stop printing when the MFP is out of staples, set AutoCONTINUE=OFF on the control-panel System setup menu Goes offline for 10 seconds before returning online Use this item to determine how the MFP functions when a jam Auto The MFP automatically selects the best mode for jamRecovery usually ON. This is the default setting Performance might increase with this setting Supported languages appear Available values include all languages in the list, and allAppears. Touch the language that you want Selecting high-quality media 159 Selecting and using media Using non-HP-brand mediaOrdering supported media Setting media size and type Standard media size Custom media size Recycled High gloss images Color Tough paper Supported types of mediaSecond Ordering recommended media Recommended media165 HP Premium Cover Paper HP Color Laser Paper HP Soft Gloss Laser Paper Recommended media Type Characteristics HP Color Laser Paper167 105 g/m2 28-lb bond HP Premium ChoiceLaserJet Paper Finish on both sides, 98 bright HP LaserJet Paper Recommended media Type Characteristics HP Premium ChoiceHP Office Recycled Paper HP Color LaserJet Recommended media Type Characteristics HP Tough PaperTransparencies Weight Finish Type Determining media type Determining weight Matte versus glossy Tray or bin Capacity Media Weight Supported media sizes for input and outputDevice Up to 100 sheets Standard sizes 64 to 220 g/m2 Media Weight Tray or bin Capacity Tray or bin Capacity Media Up to Standard sizes for face-down bin SheetsCustom sizes face up Long edge between 210 mm and 470 mm Sheets stacked up 177 Finsiher To 50 sheet 8K, 16K Stapled Standard sizes for face-up bin Up to 2,000 sheets Standard sizes for face-down bin Inches x 8.25 inches maximumMm x 470 mm 12 inches x 18.5 inches 179 Issue Recommended action Media-related copy-quality and print-quality issuesSee Determining media type on 181 Few more pages in order to remove the excess toner Smeared toner Preprinted form melt under the temperature of the fuser183 Loading input trays on Its maximum capacityFan the media to separate the individual sheets 185 Selecting and using media Using the MFP control panel Managing suppliesChecking supplies levels Managing supplies Ordering directly through the embedded Web server Ordering suppliesPress the Status button Storing supplies Storing the print cartridges Storing the image drums Storing the image transfer kit Replacing and recycling the supplies Print cartridges Print cartridge Part number Replacing the print cartridges Rev Enww Using the image drums Image drum Part numberBlack C8560A Cyan C8561A Yellow C8562A C8563A Replacing the image drums Open the door completely Enww Rev Enww Image transfer kit Replacing the image transfer kit Open the upper door on the right side of the MFP Enww Rev Stops completely Swing the green lever up. Close all of the doorsTransfer belt are pushed into the MFP completely Slot Rev Enww Rev Remove the bottom roller Roller. Slide the blue cover to the right Rev Image cleaning kit Replacing the image cleaning kit Enww Rev Cleaner handle and the green lever are in the up position Close the front doors Reattach the finishing device Image fuser kit Replacing the image fuser kit Enww Rev Enww Cleaning the ADF Cleaning proceduresTo clean the glass To clean the ADF delivery system Cleaning proceduresOpen the ADF Locate the top and bottom ADF glass strips Locate the white, vinyl ADF backing Rev To clean the top ADF glass strip Close the ADF cover To clean the ADF rollers Rev Cleaning the post charger Rev Enww Cleaning the fuser input Enww Rev Relocating the MFP Relocating the MFP Managing and maintaining Clear up after a few pages are printed Clearing jamsClearing jams Problem solving Jam clearing locations Jam in the automatic document feeder ADF cover Clearing jams from the input-tray areas Jam in tray Load media in tray Jam in tray 2 or tray Enww Rev Jam in the 2,000-sheet side input tray tray Rev Enww Jam inside the upper right door Enww Rev Jam at the upper right door or the front doors Open the front doors Lower the green lever Problem solving Enww Rev Enww Clearing jams from the duplexer Jam inside the duplexer Enww Rev Clearing jams from the output areas Jam in the fuser area at the lower left door Rev Enww Jam in the top output bin Step Remove loose toner Jam in the stacker or stapler/stacker Avoid touching the flipper area. It can be hot Carefully pull out any media from the flipper areaHandle Open doors. Push the finishing device back into place Jam in the 8-bin mailbox face-up bin Rev Jam in the multifunction finisher Rev Enww Rev Situation Solution Solving repeated jams Be fed from tray Using the MFP help system Understanding MFP messagesSubmenu on Understanding MFP messages If a message persists Solving output-quality problems Solving output-quality problems Output-quality problem Short edge Output-quality troubleshooting procedures Solving persistent output-quality problems Output-quality-defect chart Horizontal lines or streaks Vertical lines Repetitive defects Color fade in all colors Color fade in one color Fingerprints and media dents Loose toner Smeared toner White areas dropouts on Media damage wrinkles, curl, creases, tears Specks or stray toner Skewed, stretched, or off-center Misaligned colors Print Quality Troubleshooting Pages To print the Print Quality Troubleshooting Pages Solving MFP problems MFP hardware issues Solving MFP problems Situation Solution Media-handling issues Situation Solution Occur Network documentation that came with your MFP network cards Situation Solution Situation Solution MFP-output issues Printed withClipped margins Make sure that no data extends into the unprintable area SituationSolution Job prints with Job is not sent to the correct MFP Be printed facing down Print a PS or PCL font list see Information menu on SituationSolution Duplexer issues Situation Solution Warranty information Service during and after the warranty periodExtended warranty Warranty information Service and support Color print cartridge/image drum warrantySpare parts and supplies availability Warranty information No Disassembly or Decryption HP software license termsLicense Grant Ownership Transfer TerminationExport Requirements Government Restricted Rights Information Specific to your products How to find Customer support options worldwideInformation from the MFP About on the Basics tab World Wide Web Mail Customer support and MFP repair assistanceCustomer support options worldwide Service and support Physical specifications Physical specificationsHP Color LaserJet 9500mfp Specifications and regulatory information Enww Power requirements and circuit capacity Volt models Power consumption Power consumption Rev Acoustical specifications¹ Sound power level Declared per ISOAcoustical specifications¹ Sound pressure level bystander position Declared per ISO Storage temperature Operating and storage environmentRelative humidity Storage humidity Environmental product stewardship program Protecting the environment HP LaserJet Printing SuppliesSupplies Returns Recycling Recycled paper Rev Material safety data Sheet FCC statement Regulatory statements Declaration of Conformity Conforms to the following Product Specifications Supplementary Information Enww EU Statement for Telecom Operation Canadian DOC Regulations Vcci Statement Japan Korean EMI Statement Laser Statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat Varning VaroitusVaro Taiwan Class a Statement Taiwan Battery Statement Product Information Sheet Specifications and regulatory information Page C8549-90902