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HP 9500mfp manual Print Quality Troubleshooting Pages

Models: 9500mfp

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Print Quality Troubleshooting Pages

The Print Quality Troubleshooting Pages help diagnose many output-quality problems that are related to a defective or damaged part. Follow the diagnostic procedure on the first page. See “Replacing the image drums” no page 197 and “Replacing the image fuser kit” on page 220 for more information about the information shown on the pages.

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Procedure

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288 Chapter 9 – Problem solving

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HP 9500mfp manual Print Quality Troubleshooting Pages

Contents

User guide Page HP Color LaserJet 9500mfp Copyright and License Trademark CreditsPage Chapter MFP basics Contents Digital sending and e-mailEnww Printing Control panel menus Managing and maintaining Service and support Specifications and regulatory information Enww Contents MFP components MFP componentsRev Enww Control panel Features and buttons Function To specify other numeric values Interpreting control-panel lightsLight State Indication Light State Indication Control-panel home screen Setting the MFP defaults Setting the MFP device defaultsTo set device defaults at the control panel Setting the MFP defaultsLoading input trays To load media in tray Loading input traysRev To load tray 1 when the same paper is used for multiple jobs Rev Loading tray 2 and tray To load detectable standard-size media in tray 2 and trayTray 2 and tray 3 hold up to 500 sheets of standard media Pull the tray open until it stopsRev Enww Tray To load undetectable standard-size media in trayThat tray Guide until it gently touches the paper Set the Custom/Standard switch to CustomSIZE=*SIZE menu is displayed Rev To load custom media in tray 2 and tray Rev Enww Rev To load the 2,000-sheet side input tray tray Rev Changing and setting the media size and type for a tray To set or change media size for trayThan ANY Press the Menu buttonTo set or change a custom size for tray 2 and tray To set or change a media type for any tray Touch Exit to exit the menuMFP basics Copying Copy-screen layout Features and buttons Function Copy-screen layoutSimplex/duplex, and stapling Starts copying the documentMoves back one screen on the control-panel display Previous screenCopying instructions Copying instructionsCopying by using the default settings one-touch copying Setting is Letter or A4 only if no media size is detectedCopying by using user-defined settings To make color copies by using the default settingsJob Mode Basic tab What to selectSelect Portrait or Landscape Select 1-sided or 2-sidedDescription of use Ordering Sheet CopyingSelect Collated or Uncollated Copying by using the ADF Copying from the scanner glassCopying books Select Book as the size Touch OKCreating a job to be copied later Color copies or black and white copiesReduce or enlarge Adjust the lightness/darknessEnhance the document Background Removal SharpnessSetting copy defaults Copy setting DescriptionIndicates the sharpness of the image when it is copied Network or e-mail administrator for this information Touch Sending Touch E-MAILRev Color Sending documentsSending documents Changing the settings Scan Preferences Select Black and White or ColorSending a document to multiple recipients Using the auto-complete function Using the address book Using the address bookAdded to the local address book Creating a recipient list Faxing Country/region support Support Guide Connecting the fax to a phone line Verifying the fax operation Verifying the fax operationEstablishing the required fax settings Name is a legal requirementUtility to disable the LAN fax Using the Fax Settings menuEstablishing the required fax settings Setting or verifying the location Setting or verifying the date and timeTo verify or change the date and time settings To verify or change the location Setting or verifying the fax headerTo verify or change the phone number and the company name Type a phone number and then touch OK Fax feature screen Configuration UtilityFax feature screen Status message barSending faxes Sending a fax by typing the number manuallySend a FAX under the list of help topics From memoryFax Sending faxesThen deleted from memory Sending a fax by using speed dialSpeed-dial group, see To create a speed dial onpage Sending a fax by using phone book numbers Contact listRev Canceling a fax Canceling the current fax transmissionCanceling a fax Press the Menu button Touch FAXCanceling all pending faxes Speed dialTo create a speed dial Touch the FAX optionTo delete a speed dial Touch the Edit tab Touch the Delete Speed Dial optionTouch Delete Touch YES Touch OK Speed dialChanging the sharpness setting To change the sharpness settingChanging the background setting To change the background settingTo change the light/dark setting Changing the light/dark settingReceiving faxes Options might not be available or configurable Establishing optional fax settingsEstablishing optional fax settings To set the modem volume Setting the modem volumeUse the following procedure to set the modem volume Setting the ringer volume Setting outgoing fax resolutionTo set the ringer volume Reduce the transmission timeTo set the outgoing fax resolution Setting dialing and detection options Setting a dialing prefixSetting dialing and detection options To set a dialing prefixSetting the redial-on-busy feature To set redial-on-busySetting the paper tray Setting the paper trayTo select the paper tray Setting the destination bin To set the destination binTroubleshooting fax What type of phone line are you using?Are you using the phone cord that came with the MFP? Setting the destination binAre you using a surge-protection device? Are you using a phone-line splitter?Roll-over lines Checking fax status Checking fax statusAnalog fax is installed and ready Fax is installed and operational. HoweverHP Digital Sending utility has either disabled MFP fax feature or has enabled LAN fax. WhenFax feature is not operating Problem Cause SolutionFax is installed but the option Fax feature is not operatingService Formatter board is faultyDoes not appear Problem Cause Recommended action General fax problemsGraphics or Text and Graphics. See Fax settings do not seem to be available in HP Web Jetadmin Schedule printing of faxes does Middle of faxing ADF cover onReceiving fax problems Receiving fax problems Problem Cause Solution Faxes will not print until the lock is disabled Will be printed after the tray is refilledSchedule printing of faxes is set MFP is out of tonerSending fax problems Sending fax problems Disable the detect dial-tone setting seeMFP is receiving faxes but is Sent faxes are not arriving at the receiving fax machine Error codes Value Description Connection enablement failure errors16-31 Call establishment errors 32-63 Transmit negotiation errors80-111 Transmit termination errors 64-79 Data transmit errorsValue Description 112-143 Receive negotiate errors 144-159 Receive data errors160-191 Receive termination errors 192-223 Undefined 224-255Fax product specifications Environmental specificationsFax specifications Fax product specificationsRev Customizing tray 1 operation Printing from tray 1 when the loaded paper is requestedCustomizing tray 1 operation Manually feeding paper from tray Using the job-storage features To gain access to the job storage featuresUsing the job-storage features For Windows all versionsPrivate jobs To print a private jobStored jobs To delete a private jobTo print a stored job To delete a stored jobQuickCopy jobs To print additional copies of a QuickCopy job To delete a QuickCopy jobProof and hold jobs OptionTo print a proof and hold job To delete a proof and hold jobEnww Printing Control panel menus 121To navigate through the control-panel menus Retrieve job menu ExplanationJobs for that user Retrieve job menuUser Name Information menu Installed mass storage devices FeaturesMFP Paper handling menu Paper handling menuValues Explanation Appear for tray 1 onlySubstitute the tray number for N This message appears when the custom switch is Where you select millimeters or inches as the unitMeasure and set the X and Y dimensions Media sizesConfigure device menu Configure device menuOriginals submenu Use this item to specify the media size of the original DocumentMFP uses the media sensors to automatically Describe the size of the original document. If media is notMixed is set as the default. You can select from nine If Heavy Paper is set to ON, the scanner will adjustArea. The setting can impact output quality for media Whose weight is more than 100 g/m² 26-lb bondCopying submenu Color copiesOne side or both sides of the copy Not collatedProduced when you press Start without selecting Factory default setting isUse this item to indicate the number of copies that are Number of copiesDepending on Values varyThat is attached Use this item to specify the sharpness setting Enhancement submenu=minimum sharpness =maximum sharpnessSending submenu Mail submenu Use this item to test the configured gateways for correct Functionality. If the configured gateways are functionalImage Use this item to automatically search the network forPrinting submenu Number from 1 to 32,000. Use the numeric keypad to specifyDefault Paper Size Letter Media size using the ruler labels in the trays That is installedControl-panel settings Simplex of a sheet of paperThis item also applies to A3- and 11 x 17 size media Use this item to select the version of Courier font to useRegular The internal Courier font that is available on HP LaserJet 4 Series printersSelect on to print the PS error page when PS errors occur Print quality submenu Media type that you want to use. For each of the following ON. The default value of each item is OFF. The Restore Optimize option resets all options to the factory defaultAdjustments Position OFF. For more information about optimize valuesSystem setup submenu Factory default setting is Control panel menusControls on the control-panel display Hard diskMonochrome mode. Auto switches between modes based on Most cost-effective option for switching modesDeleted from the queue Connected to a networkUse this item to specify the behavior of the trays. Each Options opens its own submenuSleep mode. Sleep mode minimizes the amount of power that MFP consumes when it is idle and reduces wear on the MFPElectronic components turns off the display backlight ModeInterrupt Installed in the MFP It receives specific software commandsPossible values are determined by which valid languages are Appears on the control panelDetermine how the MFP reacts to errors To stop printing when the MFP is out of staples, set AutoCONTINUE=OFF on the control-panel System setup menu Goes offline for 10 seconds before returning onlineUse this item to determine how the MFP functions when a jam Auto The MFP automatically selects the best mode for jamRecovery usually ON. This is the default setting Performance might increase with this settingSupported languages appear Available values include all languages in the list, and allAppears. Touch the language that you want Selecting high-quality media 159Selecting and using media Using non-HP-brand mediaOrdering supported media Setting media size and type Standard media size Custom media size Recycled High gloss images Color Tough paper Supported types of mediaSecond Ordering recommended media Recommended media165 HP Premium Cover Paper HP Color Laser PaperHP Soft Gloss Laser Paper Recommended media Type Characteristics HP Color Laser Paper167 105 g/m2 28-lb bond HP Premium ChoiceLaserJet Paper Finish on both sides, 98 brightHP LaserJet Paper Recommended media Type Characteristics HP Premium ChoiceHP Office Recycled Paper HP Color LaserJet Recommended media Type Characteristics HP Tough PaperTransparencies Weight Finish Type Determining media typeDetermining weight Matte versus glossyTray or bin Capacity Media Weight Supported media sizes for input and outputDevice Up to 100 sheets Standard sizes 64 to 220 g/m2Media Weight Tray or bin CapacityTray or bin Capacity Media Up to Standard sizes for face-down bin SheetsCustom sizes face up Long edge between 210 mm and 470 mmSheets stacked up 177Finsiher To 50 sheet 8K, 16K Stapled Standard sizes for face-up binUp to 2,000 sheets Standard sizes for face-down bin Inches x 8.25 inches maximumMm x 470 mm 12 inches x 18.5 inches 179Issue Recommended action Media-related copy-quality and print-quality issuesSee Determining media type on 181 Few more pages in order to remove the excess toner Smeared toner Preprinted form melt under the temperature of the fuser183 Loading input trays on Its maximum capacityFan the media to separate the individual sheets 185 Selecting and using media Using the MFP control panel Managing suppliesChecking supplies levels Managing suppliesOrdering directly through the embedded Web server Ordering suppliesPress the Status button Storing supplies Storing the print cartridgesStoring the image drums Storing the image transfer kitReplacing and recycling the supplies Print cartridgesPrint cartridge Part number Replacing the print cartridges Rev Enww Using the image drums Image drum Part numberBlack C8560A Cyan C8561A Yellow C8562A C8563AReplacing the image drums Open the door completely Enww Rev Enww Image transfer kit Replacing the image transfer kit Open the upper door on the right side of the MFP Enww Rev Stops completely Swing the green lever up. Close all of the doorsTransfer belt are pushed into the MFP completely SlotRev Enww Rev Remove the bottom roller Roller. Slide the blue cover to the rightRev Image cleaning kit Replacing the image cleaning kit Enww Rev Cleaner handle and the green lever are in the up position Close the front doorsReattach the finishing device Image fuser kit Replacing the image fuser kit Enww Rev Enww Cleaning the ADF Cleaning proceduresTo clean the glass To clean the ADF delivery system Cleaning proceduresOpen the ADF Locate the top and bottom ADF glass strips Locate the white, vinyl ADF backingRev To clean the top ADF glass strip Close the ADF cover To clean the ADF rollers Rev Cleaning the post charger Rev Enww Cleaning the fuser input Enww Rev Relocating the MFP Relocating the MFPManaging and maintaining Clear up after a few pages are printed Clearing jamsClearing jams Problem solving Jam clearing locationsJam in the automatic document feeder ADF cover Clearing jams from the input-tray areas Jam in trayLoad media in tray Jam in tray 2 or tray Enww Rev Jam in the 2,000-sheet side input tray tray Rev Enww Jam inside the upper right door Enww Rev Jam at the upper right door or the front doors Open the front doors Lower the green lever Problem solving Enww Rev Enww Clearing jams from the duplexer Jam inside the duplexerEnww Rev Clearing jams from the output areas Jam in the fuser area at the lower left doorRev Enww Jam in the top output bin Step Remove loose tonerJam in the stacker or stapler/stacker Avoid touching the flipper area. It can be hot Carefully pull out any media from the flipper areaHandle Open doors. Push the finishing device back into place Jam in the 8-bin mailbox face-up bin Rev Jam in the multifunction finisher Rev Enww Rev Situation Solution Solving repeated jamsBe fed from tray Using the MFP help system Understanding MFP messagesSubmenu on Understanding MFP messagesIf a message persists Solving output-quality problems Solving output-quality problemsOutput-quality problem Short edge Output-quality troubleshooting procedures Solving persistent output-quality problems Output-quality-defect chartHorizontal lines or streaks Vertical lines Repetitive defectsColor fade in all colors Color fade in one color Fingerprints and media dents Loose tonerSmeared toner White areas dropouts onMedia damage wrinkles, curl, creases, tears Specks or stray tonerSkewed, stretched, or off-center Misaligned colorsPrint Quality Troubleshooting Pages To print the Print Quality Troubleshooting Pages Solving MFP problems MFP hardware issuesSolving MFP problems Situation Solution Media-handling issues Situation Solution Occur Network documentation that came with your MFP network cardsSituation Solution Situation Solution MFP-output issues Printed withClipped margins Make sure that no data extends into the unprintable areaSituationSolution Job prints with Job is not sent to the correct MFPBe printed facing down Print a PS or PCL font list see Information menu onSituationSolution Duplexer issues Situation Solution Warranty information Service during and after the warranty periodExtended warranty Warranty informationService and support Color print cartridge/image drum warrantySpare parts and supplies availability Warranty information No Disassembly or Decryption HP software license termsLicense Grant OwnershipTransfer TerminationExport Requirements Government Restricted RightsInformation Specific to your products How to find Customer support options worldwideInformation from the MFP About on the Basics tabWorld Wide Web Mail Customer support and MFP repair assistanceCustomer support options worldwide Service and support Physical specifications Physical specificationsHP Color LaserJet 9500mfp Specifications and regulatory information Enww Power requirements and circuit capacity Volt modelsPower consumption Power consumptionRev Acoustical specifications¹ Sound power level Declared per ISOAcoustical specifications¹ Sound pressure level bystander position Declared per ISOStorage temperature Operating and storage environmentRelative humidity Storage humidityEnvironmental product stewardship program Protecting the environmentHP LaserJet Printing SuppliesSupplies Returns RecyclingRecycled paper Rev Material safety data SheetFCC statement Regulatory statements Declaration of ConformityConforms to the following Product Specifications Supplementary InformationEnww EU Statement for Telecom Operation Canadian DOC RegulationsVcci Statement Japan Korean EMI Statement Laser Statement for Finland Luokan 1 laserlaite Klass 1 Laser ApparatVarning VaroitusVaro Taiwan Class a Statement Taiwan Battery Statement Product Information Sheet Specifications and regulatory information Page C8549-90902