HP 9500mfp manual Receiving fax problems

Problem Cause Solution

Incoming fax calls are not being answered by the fax (no fax detected) (continued).

The phone cord might not be connected correctly, or the phone cord is not working.

See “Connecting the fax to a phone line” on page 60 to check the installation. Make sure that you are using the phone cord that came with the fax.

The phone line might not be working. Disconnect the fax from the phone jack on the wall and connect a phone. Try to make a phone call to verify that the phone line is working.

Avoice-messaging service might be interfering with the fax’s ability to answer calls.

Take one of the following actions: Discontinue the messaging service

Get a phone line that you can dedicate to fax calls

Decrease the rings-to-answer for the fax to a number less than the rings-to-answer for the voice mail (see chapter 4 of the User Reference Guide on the CD-ROM for more information).

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ENWW Receiving fax problems 97