RCA 516 manual Remote Assistance, Disabling remote access

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Chapter 1

Your SpeedTouch™

1.3.4 Remote Assistance

Remote access You can make your SpeedTouch accessible from the Internet with regard to remote support. This way, you can allow your helpdesk to access your SpeedTouch™ remotely.

Enabling remote access To enable remote assistance:

1Go to the SpeedTouch™ pages, as described in “1.3.1 Access via the Web Interface” on page 10.

2In the menu select Toolbox > Remote Assistance.

3Click Enable Remote Assistance.

4Provide the following parameters to your helpdesk:

URL (the HTTPS link)

User name

Password

Disabling remote access

5Your ISP is now able to access your SpeedTouch™ via the secure HTTPs link in combination with the provided certificate (a secure authentication mechanism).

For security reasons, after 20 minutes of inactivity, or on reboot, Remote Assistance will be automatically disabled.

To disable remote assistance:

1Go to the SpeedTouch™ pages, as described in “1.3.1 Access via the Web Interface” on page 10.

2In the menu select Toolbox > Remote Assistance.

3Click Disable Remote Assistance.

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Contents SpeedTouch516 Page SpeedTouch 516 Copyright TrademarksDocument Information Contents Navigation Troubleshooting Ethernet Troubleshooting Upgrade TroubleshootingContents About this User’s Guide About this User’s Guide Your SpeedTouch SpeedTouch Features Hardware Specifications Software FeaturesHardware Specifications IsdnSoftware Features Chapter Indicator Description Name Colour State SpeedTouch LED BehaviourHow to Access your SpeedTouch Access Method Can be used toAccess via the Web Interface Access via CLI Command Line Interface CLIFor more information, see Quote site command on Select All Programs Accessories Command Prompt Username AdministratorAccess via FTP Open a Command Prompt windowFile Transfer Protocol FTP Common FTP commands Command You can use toHome/doejohn1$ftp 192.168.1.254 Connected to Disabling remote access Remote AssistanceLocal Network Setup Standard wiringProcedure Ethernet networkDevice settings Ethernet link check Menu select Home Network DevicesInternet Connectivity Dial-In Clients See 3.1 SpeedTouch Web Pages on page 21 to proceed SpeedTouch Web Pages Terminating an Internet session IGD Control Agent Starting an InternetSession Control onInternet connection status Terminating an Internet session Prerequisites Configuring a broadband connection MS Windows XP BroadBand ConnectionChapter Starting a broadband Internet session Network and Dial-up connections YourISPTerminating a broadband Internet session Click DisconnectMac OS X PPPoE Dial-in Client On the Apple menu, click System PreferencesClick Apply Now Chapter SpeedTouch Web Interface IntroductionSpeedTouch DocumentationNavigation Menu Language Bar Navigation Bar Notification Area TasksMenu Collapsing and expanding the menuSpeedTouch ToolboxLanguage Bar Navigation Bar Notification Area Tasks Home SpeedTouch homeSpeedTouch Broadband Connection Toolbox Home Network Information Configuration Event Logs Update SpeedTouchInformation SpeedTouch Easy Setup Pick a task... list, click Set upAccessing the Restart RestartRestarting your SpeedTouch Pick a task... list, click RestartConfiguration Backup & Restore Accessing the Backup & RestoreSaving your current configuration Restoring a previously saved configurationReset to Factory Defaults Indicator Description Event LogsUpdate Updating the SpeedTouch system softwareInternet Services Broadband ConnectionBroadband Connection menu Connectivity Check Click Check ConnectivityDSL Connection Internet Services Internet Service Settings Accessing the InternetService Settings On the Broadband Connection menu click Internet ServicesToolbox Username Password URLGame & Application Sharing Accessing the Defined Games & Applications Defined Games & ApplicationsAccessing the Game or Application Definition Overview Configure UnderGame or Application Definition Adding a Port Translation ruleNew Game or Application Parental Control Allow is selected under Action for Unknown Sites Block is selected under Action for Unknown SitesUnder Content Based Filtering you are able to Click Redirect in the Action listClick Allow in the Action list Accessing this page Proceed as follows Web Filtering ActivationWeb Filtering Activation Standard license activation Click StandardContent Level Icon DescriptionNew Content Level Content level creation Proceed as followsContent level configuration Content level definition Under Pick a task..., click Create a new content levelChapter Firewall HighIntrusion Detection On the Dynamic DNS page, click Configure Dynamic DNSUser Management Accessing the User Edit Editing a user account Edit UserOn the Toolbox menu, click User Management Change Default User Changing the defaultUser Add User Home Network DevicesInterfaces Devices Device Settings Accessing the device settings OverviewConnection Sharing Assign Public IP Server, as described in 4.5.2 Game & Application Sharing onInterfaces Interface Settings Assigning a new IP address to the SpeedTouchUnder IP Addresses Accessing the Dhcp Pool Dhcp PoolOn the Home Network menu, click Interfaces Dhcp Pool Software Upgrade System software upgradesUpgrade Wizard on Setup CD Introduction Starting the Upgrade WizardSee Upgrade procedure on page 83 to continue Upgrade procedure System software downgrade Troubleshooting General SpeedTouch Troubleshooting SpeedTouch does not work SpeedTouch unreachableEthernet Troubleshooting LAN LED does not light upUpgrade Troubleshooting UPnP on Windows XP Systems Adding IGD Discovery Control Resetting your SpeedTouch Hardware reset Software resetChapter Page Need more help?