Troubleshooting

Use the table below to solve minor installation and operation problems. Refer to the APC Web site, www.apc.com, for assistance with complex UPS problems.

	PROBLEM AND POSSIBLE			SOLUTION
		CAUSE
UPS WILL NOT TURN ON
Battery not connected properly.			Check that the battery connectors are fully engaged.
		button not pushed.	Press the	button once to power the UPS and the connected equipment.


UPS not connected to utility			Check that the power cable from the UPS to the utility power supply is securely
power supply.			connected at both ends.
Very low or no utility voltage.			Check the utility power supply to the UPS by plugging in a table lamp. If the
			light is very dim, have the utility voltage checked.

UPS WILL NOT TURN OFF
		button not pushed.	Press the	button once to turn the UPS off.

Internal UPS fault.			Do not attempt to use the UPS. Unplug the UPS and have it serviced
			immediately.

UPS BEEPS OCCASIONALLY
Normal UPS operation when			None. The UPS is protecting the connected equipment.
running on battery.

UPS DOES NOT PROVIDE EXPECTED BACKUP TIME
The UPS battery(s) are weak			Charge the battery(s). Batteries require recharging after extended outages. They
due to a recent outage or			wear faster when put into service often or when operated at elevated
battery(s) are near the end of			temperatures. If the battery(s) are near the end of their service life, consider
their service life.			replacing the battery(s) even if the Replace Battery LED is not illuminated.

FRONT PANEL LEDS FLASH SEQUENTIALLY
The UPS has been shut down			None. The UPS will restart automatically when utility power returns.
remotely through software or an
optional accessory card.

ALL LEDS ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET
The UPS is shut down and the			None. The UPS will return to normal operation when the power is restored and
battery is discharged from an			the battery has a sufficient charge.
extended outage.

BYPASS AND OVERLOAD LEDS ILLUMINATE, UPS EMITS A SUSTAINED ALARM TONE
The UPS is overloaded			The connected equipment exceeds the specified “maximum load” as defined in
			Specifications on the APC Web site, www.apc.com.
			The alarm remains on until the overload is removed. Disconnect nonessential
			equipment from the UPS to eliminate the overload condition.

RT-UXI, RT-UXICH specifications

American Power Conversion (APC) has long been a leader in power protection and management solutions, and its RT-UXICH and RT-UXI line of uninterruptible power supplies (UPS) exemplifies the company's commitment to reliability and innovation. These UPS units are specifically designed to safeguard critical equipment in data centers, telecommunications systems, and other applications where power continuity is essential.

One of the main features of the RT-UXICH and RT-UXI is their advanced double-conversion technology. This allows for a consistently clean and stable output voltage, ensuring that sensitive electronic equipment is protected from voltage fluctuations and power surges. The double-conversion design also means that the UPS can provide power instantaneously during an outage, eliminating any downtime for connected devices.

Both models are equipped with a high-efficiency operation mode which contributes to reduced energy consumption, making them environmentally friendly options for businesses looking to optimize their energy use. The digital signal processing technology used in these models enhances performance and reliability, ensuring that power management is both efficient and effective.

The RT-UXICH and RT-UXI also feature hot-swappable battery modules, enabling users to replace batteries without shutting down critical loads. This capability is crucial for mission-critical environments where uptime is non-negotiable. Moreover, the intuitive LCD interface provides real-time monitoring and alerts, allowing users to easily assess the UPS status and make informed decisions quickly.

In terms of connectivity, these units come with multiple communication ports including USB and serial communication options, enabling seamless integration with existing management software. Additionally, they support network management cards that allow remote monitoring and management of the UPS, ensuring that any potential issues can be addressed promptly.

Compliance with various international safety and environmental standards solidifies the reliability of these units. APC also provides robust support and warranty options, further enhancing peace of mind for businesses investing in power protection.

Overall, the APC RT-UXICH and RT-UXI UPS models are characterized by their reliability, efficiency, and advanced technology features, making them ideal solutions for organizations that demand uninterrupted power supply for their crucial operations.