Epson XP-520 manual Solving Problems, Checking for Software Updates

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Solving Problems

Check these sections for solutions to problems you may have using your product.

Checking for Software Updates

Product Status Messages

Running a Product Check

Resetting Control Panel Defaults

Solving Setup Problems

Solving Network Problems

Solving Copying Problems

Solving Paper Problems

Solving Problems Printing from a Computer

Solving Page Layout and Content Problems

Solving Print Quality Problems

Solving Scanning Problems

Solving Scanned Image Quality Problems

Solving Memory Card Problems

When to Uninstall Your Product Software

Where to Get Help

Checking for Software Updates

Periodically, it's a good idea to check Epson's support website for free updates to your product software. You can select Download the Latest Software from the Home screen of this manual or visit Epson's driver download site (U.S. downloads or Canadian downloads).

•Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here:

•Accessing the Windows Desktop and right-clicking the product icon in the Windows taskbar

•On the Maintenance tab in the printer settings window

You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows.

•OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.

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Contents XP-520 Users Guide Page Contents Printing from a Computer Loading PaperPlacing Originals on the Product CopyingScanning 100 Page Replacing Ink Cartridges 177 Using Memory Cards With Your Product 164Adjusting Print Quality 191 Solving Problems 207204 Page 256 Technical Specifications 247Page Page XP-520 Users Guide Using the Control Panel Control Panel Buttons and LightsParent topic Product Basics Using the LCD Screen Adjusting Control Panel Position Turning On Quiet ModeChanging LCD Screen Language Product Parts Front Product Parts LocationsParent topic Product Parts Locations Product Parts Inside USB port Product Parts BackChanging the Power Off Timer Setting from the Control Panel Power Off and Sleep TimersChanging the Sleep Timer Setting from the Control Panel Changing the Power and Sleep Timer Settings Windows Select Printer Settings Changing the Power and Sleep Timer Settings OS Related topics Epson Connect Solutions for Smartphones, Tablets, and MoreUsing Epson Email Print Using the Epson iPrint Mobile AppUsing Epson Remote Print Using AirPrintParent topic Product Basics Related tasks Using Google Cloud PrintSetting Up Google Cloud Print on a Chromebook Click Add Device Wi-Fi Infrastructure Mode Setup Wi-Fi NetworkingSelecting Wireless Network Settings from the Control Panel Page Wi-Fi Direct Mode Setup Access point modePeer-to-peer mode Enabling Wi-Fi Direct Mode Page Using WPS to Connect to a Network Wi-Fi Protected Setup WPSPrinting a Network Status Sheet Changing or Updating Network Connections Accessing the Web Config UtilityChanging a USB Connection to a Wi-Fi Connection Connecting to a New Wi-Fi RouterDisabling Wi-Fi Features Parent topic Changing or Updating Network Connections Loading Paper Loading PaperPage Page Page Parent topic Loading Paper Related references Parent topic Loading Paper Selecting the Paper Settings for Each Source Control PanelTurning Off the Paper Setting Alert Paper Loading CapacityPaper type Load up to this many sheets Available Epson Papers Paper Type Size Part number Sheet count Borderless Paper Type Compatibility Borderless Paper TypesBorderless Paper Sizes For this paper Select this paper Type or Media Type setting Paper or Media Type SettingsParent topic Loading Paper Placing Originals on the Scanner Glass Placing Originals on the ProductParent topic Placing Originals on the Product Copying Documents or Photos CopyingParent topic Copying Related references Paper Type Settings Copying Paper Size Settings CopyingPaper type loaded Paper Type setting Copying Options Page Copying and Restoring Photos Parent topic Copying Related references Printing with Windows Selecting Basic Print Settings WindowsPage Related references Selecting Double-sided Printing Settings Windows Page Page Double-sided Printing Options Windows Start Print Density Adjustments WindowsBinding Edge Options Binding Margin OptionsSelecting Additional Layout and Print Options Windows Page Custom Color Correction Options Windows Color ControlsFix Photo Header/Footer Settings Windows No Color AdjustmentImage Options and Additional Settings Windows Additional Settings Options Rotate 180ºClick the Main or More Options tab Selecting a Printing Preset WindowsParent topic Printing with Windows Click the Extended Settings button Selecting Extended Settings WindowsCheck Paper Width Before Printing Extended Settings WindowsEnable Epson Status Monitor Show Progress MeterPrinting Your Document or Photo Windows Related tasks Checking Print Status Windows Selecting Default Print Settings WindowsChanging the Language of the Printer Software Screens Select Software Update Settings Changing Automatic Update OptionsPrinting with OS Selecting Basic Print Settings OS Page Page Related references Normal Print Quality Settings OSFast Economy EconomySelecting Page Setup Settings OS Selecting Print Layout Options OS Selecting Double-sided Printing Settings OS Double-sided Printing Options and Adjustments Mac OS Short-Edge binding Adjustments Print DensityManaging Color OS Two-sided Printing Options Long-Edge bindingColor Matching Settings Epson Color Controls Color Matching and Color Options OSColorSync Select Driver or Options Color Options Settings Manual SettingsOff No Color Adjustment Selecting Printing Preferences OSHigh Speed Printing Quiet ModePrinting Preferences OS Permit temporary black printingPrinting Your Document or Photo OS Establish bidirectional communicationChecking Print Status OS Cancelling Printing Using a Product Button OS X 10.6/10.7OS X 10.8/10.9 Starting a Scan Using the Product Control Panel Starting a ScanParent topic Scanning Related tasks 101 JPG for photos Scan to Memory Card OptionsStarting a Scan Using the Epson Scan Icon Changing Default Scan Button SettingsClick Make Job Settings 104 Starting a Scan from a Scanning Program Select your product You see an Epson Scan window like this Scan Modes Selecting Epson Scan SettingsScanning in Full Auto Mode Selecting the Scan ModeYou see this window 110 Color Restoration Scanning in Home ModeAvailable Image Adjustments Full Auto Mode Dust Removal112 Related concepts Selecting a Scan Area Home Mode 115 116 Descreening Available Image Adjustments Home ModeAuto Area Segmentation Selecting a Scan Size Home ModeBacklight Correction Text Enhancement119 120 Scanning in Office Mode Selecting a Scan Area Office Mode 123 Unsharp Mask Available Image Adjustments Office ModeColor Enhance Scanning in Professional Mode126 127 Color Smoothing Available Image Types Professional ModeSelecting a Scan Area Professional Mode Bit Color129 130 Available Image Adjustments Professional Mode Saturation Histogram AdjustmentAuto Exposure Tone CorrectionSelecting a Scan Size Professional Mode 134 135 Normal preview Scan Resolution GuidelinesImage Preview Guidelines Thumbnail preview137 Selecting Scan File Settings Multi-TIFF *.tif Available Scanned File Types and Optional SettingsFile Formats Bitmap *.bmp Jpeg *.jpgScanning with OS X Using Image Capture 141 Available Scan Settings OS X Image Capture Scanning Special ProjectsImage Correction Scanning Using Easy Photo Scan Scanning to Online Destinations Using Easy Photo Scan144 Uploading Scanned Images to Facebook 146 Uploading Scanned Images to Picasa 148 Uploading Scanned Images to Evernote 150 Uploading Scanned Images to SugarSync 152 Uploading Scanned Images to a Web Folder 154 Uploading Scanned Images to Email Saving Scanned Images to a Folder Setting Description Image Quality Options Epson Jpeg File SettingsSetting Description Encoding Epson Tiff and Multi-TIFF File SettingsEmbed ICC Profile Compression Setting Description Byte Order160 161 Restoring Photo Colors as You Scan 163 Inserting a Memory Card Using Memory Cards With Your ProductMemory Card File Specifications Memory Card TypesFile format Removing a Memory Card Printing from a Memory CardViewing and Printing Photos Viewing and Printing PhotosPrint Setting Options Memory Card Date Print settings Available Description Options Paper TypeQuality Draft Expansion StandardPrinting Photo Layouts From a Memory Card 171 Upper ½ or Lower ½ Photo Layout OptionsPicture Package Up, 4-up, 8-up, or 20-upSelect Print Photo Greeting Card and press the OK button Printing Photo Greeting CardsJewel Index Creating and Printing a Greeting Card TemplatePrinting a Greeting Card from a Template Transferring Photos on a Memory Card Transferring Photos from a Memory Card to Your Computer Checking Cartridge Status on the LCD Screen Check Cartridge StatusChecking Cartridge Status with Windows 179 180 Checking Cartridge Status with OS Ink Cartridge Part Numbers Purchase Epson Ink CartridgesInk color Part number Standard-capacity High-capacity Removing and Installing Ink Cartridges184 185 186 Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges OS Printing with Expended Color Cartridges WindowsSelect On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Print Head Maintenance Checking the Nozzles Using the Product Control PanelPrint Head Nozzle Check 192 Checking the Nozzles Using a Computer Utility Print head is clean Print head needs cleaning194 Print Head Cleaning Cleaning the Print Head Using the Product Control Panel Select Head Cleaning Cleaning the Print Head Using a Computer UtilityPrint head is clean Print Head Alignment Aligning the Print Head Using the Product Control Panel200 Select Print Head Alignment Aligning the Print Head Using a Computer UtilityParent topic Print Head Alignment Cleaning the Paper Path Transporting Your Product Cleaning Your Product205 Print Head Cleaning Print Head Alignment Checking for Software Updates Solving ProblemsProduct Status Messages LCD code Condition/solutionYour computer and follow the on-screen instructions Running a Product Check 211 Solving Setup Problems Resetting Control Panel DefaultsNoise After Ink Installation Software Installation ProblemsControl Panel Setup Problems Product Cannot Connect to a Wireless Router or Access Point Solving Network ProblemsNetwork Software Cannot Find Product on a Network Cannot Print Over a Network Product Does Not Appear in OS X Printer WindowCannot Scan Over a Network Solving Copying Problems Product Makes Noise, But Nothing Copies Solving Paper ProblemsProduct Makes Noise When It Sits for a While Paper Feeding ProblemsPaper Jam Problems in the Paper Cassette Paper Jam Problems Inside the Product 222 Paper Jam Problems in the Auto Duplexer 224 Solving Problems Printing from a Computer Paper Ejection ProblemsNothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Error After Cartridge ReplacementAlways Spool RAW Datatype Rendering Mode Print as Bitmap Solving Page Layout and Content ProblemsInverted Image Too Many Copies PrintBlank Pages Print Border Appears on Borderless Prints Incorrect Margins on PrintoutIncorrect Image Size or Position Incorrect Characters PrintSlanted Printout Solving Print Quality ProblemsBlurry or Smeared Printout White or Dark Lines in PrintoutFaint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Solving Scanning Problems Scanning Software Does Not Operate CorrectlyCannot Start Epson Scan Solving Scanned Image Quality Problems Line of Dots Appears in All Scanned Images Image Consists of a Few Dots OnlyImage is Too Dark Straight Lines in an Image Appear CrookedImage is Distorted or Blurry Image Colors are Patchy at the EdgesScanned Image Colors Do Not Match Original Colors Brightness Histogram AdjustmentBack of Original Image Appears in Scanned Image Ripple Patterns Appear in an ImageSolving Memory Card Problems Scan Area is Not Adjustable in Thumbnail PreviewScanned Image Edges are Cropped Memory Card Does Not Fit Into a Slot Cannot View or Print Photos from a Memory Card or DeviceCannot Transfer Photos To or From a Memory Card or Device Uninstalling Product Software Windows When to Uninstall Your Product SoftwareUninstalling Product Software OS Windows 8.x Select Epson Event Manager and click UninstallClick Uninstall Where to Get Help Purchase Supplies and AccessoriesInternet Support Speak to a Support Representative Windows System Requirements Technical SpecificationsOS X System Requirements Scanning SpecificationsColor depth Paper SpecificationsPrintable Area Specifications WeightSingle sheets borderless printing Single sheets normal printingCartridge life Ink Cartridge SpecificationsEnvelopes ColorMemory Card Specifications TemperatureCompatible types/Maximum capacities Voltage requirements Dimension Specifications Electrical SpecificationsEnvironmental Specifications Interface Specifications Network Interface SpecificationsSafety and Approvals Specifications Canada General Product Safety Instructions 257 Parent topic Notices Ink Cartridge Safety InstructionsFor United States Users LCD Screen Safety InstructionsWireless Connection Safety Instructions FCC Compliance StatementSoftware Notice TrademarksFor Canadian Users LibTIFF Software Acknowledgment Copyright NoticeCopyright Attribution Default Delay Times for Power Management for Epson Products

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