Related tasks
Selecting Basic Print Settings - Windows
Incorrect Characters Print
If incorrect characters appear in your prints, try these solutions before reprinting:
•Make sure any cables are securely connected at both ends.
•In Windows, delete all print jobs from the Windows Spooler:
•Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers.
•Windows 7: Click and select Devices and Printers.
•Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,
•Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select Printers and Other Hardware if necessary, and select Printers and Faxes.)
•If your product is connected to a USB hub, connect it directly to your computer instead.
•If incorrect characters still appear in your prints, try connecting your product using a different cable.
Parent topic: Solving Page Layout and Content Problems
Incorrect Image Size or Position
If your printed image is the wrong size or in the wrong position, try these solutions:
•Make sure you selected the correct paper size and layout settings in your printing program and printer software.
•Make sure your paper is positioned correctly for feeding into the printer.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
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