Canon BJC-4400 user manual Identifying Your Printer Problem

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Identifying Your Printer Problem

Before contacting Canon, identify your printer problem and make sure you have the following information:

❍Product name

❍Serial number

❍Place of purchase

❍Nature of problem

❍Steps you have taken to solve the problem and the results

The serial number is located on the label on the back of the printer:

NAttempting to repair the printer yourself may void the limited warranty as to that repair. See the limited warranty information that came with your printer for details.

5-2 Troubleshooting

Chapter 5

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Contents BJC-4400 Copyright Quick Start Guide Using Your DocumentationConventions User’s ManualPage Contents BJ Cartridge and BJ Tank Maintenance Introduction Supplies and Accessories BJ Cartridges and BJ TanksIntroduction Canon Specialty Papers Color Image Scanner CartridgeCanon Customer Care Center Canon CanadaServicing the Printer Using the Printer With Windows Installing a Printer DriverPrinting a Document Opening the Printer Properties Dialog Box in Windows 98/95 Printer Setup Within Windows 98/95Using the Printer Driver in Windows 98/95 Printer Setup Within Windows Accessing the Printing OptionsDetails Windows 98/95 only Windows TabsGeneral Windows 98/95 only Paper GraphicsSetting ControlRecommended Graphics Settings Specifying Your Printing Options on the Windows TabsDriver settings To achieve Print Quality Color Model Results Using the Setup Analyzer Using Cartridge Detection Performance TipFor High Quality Color Printing Printing Speed Versus ColorFor Quick Color Printing Add a permanent swap file in Windows For Monochrome PrintingOther Ways to Improve Print Speed in Windows Avoid diffusion halftonesUse primary colors when printing presentation graphics Avoid automatic settingsUse Monochrome when possible Free up your memoryPaper Handling Glossy Photo Paper Selecting Paper TypesPlain Paper Banner PaperShirt Transfers Greeting Cards High Resolution PaperBrilliant White Paper Bubble Jet Paper water resistantHigh Gloss Film Paper GuidelinesBack Print Film Setting the Paper Thickness Lever Printer Settings for Various Print Media Output Media BC-21e BC-20 Guides Method Limit SheetsLoading Paper Automatically Feeding PaperTray and its Extension Support upPull out Start your Auto Feed Guidelines TAB Manually Feeding Paper Insert Printing on Envelopes Right aDown firmly on the edges to make the folds crisp Make sure the printer is on Using Canon’s Specialty Papers Specialty Paper GuidelinesUncurling Back Print Film High Resolution Paper HR-101 About five MinutesUsing the Cleaning Sheet Set upPress Fabric Sheet FS-101 Printing on a Fabric SheetInsert the sheet with the cloth side out toward you Printing on Banner Paper DryAt a crease Set the paperBanner paper Output guides Insert Output trayLift the paper Fold Make sureStart printing Maintaining the Printer Printer Guidelines Cleaning the Printer Demonstration Printing the Test PagesTest a Printing the Test Pages From Windows Nozzle TestCleaning the Print Head From Windows Cleaning the Print HeadPrinting the Test Pages Using the Operator Panel For at least two Seconds until Printer Beeps twice Cleaning the Print Head Using the Operator PanelTurned on BC-20 Black BJ Cartridge BJ Cartridge GuidelinesBC-21e Color BJ Cartridge BC-22e Photo BJ CartridgeChapter BJ Cartridge and BJ Tank Maintenance Replacing the BJ Cartridge OpenPrinter beeps and moves the cartridge holder to Slide the BJ cartridge out of the holder Store or Storage BoxOut of its Protective Packaging Excessive force Paper thickness lever to the left Button Replacing a BJ Tank in the BC-21e Color BJ Cartridge Remove Take the newMaintaining the Printer Each BJ tank is Front coverStoring a BJ Cartridge Carefully setClose Installing the Color Image Scanner Cartridge From its Packaging InsertSlowly press the lock lever down completely until Removing the Color Image Scanner Cartridge Transporting the Printer Turn offReturn the paper support and paper output tray to their Its original Have removed the protective cap. An openedTroubleshooting Identifying Your Printer Problem If your print quality is not satisfactory General ProblemsIf the printer does not print If colors are missingClearing Paper Jams Paper Handling Printing SpecificationsPrinting Method Sheet Feeder Capacity Auto Feed OnlyPaper Type Recommended Paper WeightResolution Print SpeedPrintable Area-Papers Printable Area-EnvelopesBJ Cartridges General Specifications BJ tank Automatic feedBJ cartridge Bubble Jet printerFont DBADpi Form feedNoise level LpiManual feed OrientationPrinter driver Smoothing modePrintable area Subtractive colorsIndex Index Index Unpacking See Quick Start Guide Index Index FCC Regulations FCC-2